Responsible for the delivery of an efficient, responsive, effective and customer focused support service for the PACS system and its associated peripherals. The IT PACS Technician will have responsibility for ensuring that IT technical support is provided to appropriate levels of customer service in line with corporate Service Level Agreements.

IT technicians must work closely with the PACS Managers and other IT Managers to ensure a high performing, structured and co-ordinated approach to the provision and delivery of PACS support.

Provide on-going expertise to IT Support and PACS Team for designated applications.

Co-ordinate and provide user support and training during Projects, particularly during implementation phases.

Undertake designated Requests for Change

Main duties of the job

• Be the first point of contact within the PACS teams for all technical queries, incidents, problems and requests.
• Accurately log Informatics-related calls for incidents, problems and requests received by telephone, electronically or in person using the Trust's Service Desk

• Take ownership of and manage the resolution of incidents, problems and requests in an efficient and professional manner, whilst conforming to Trust and departmental agreements, policies, procedures and working practices, escalating and seeking further advice and information within Informatics, when necessary.
  • Escalate and monitor incidents and requests reported to external agencies, suppliers and contractors ensuring that appropriate minimum data sets are submitted correctly and full communication of call progress is maintained in a timely
  • Participate in all duties relating to PACS Support including (and not limited to) logging of incidents, problems and requests for work Identification and rectification of hardware, software and network issues Installation and maintenance of PACS devices and all associated peripherals, PACS software and all associated peripherals, software, designated applications image deployment administration of logon credentials for designated systems/applications Progressing, resolving, updating and closing of call logs seeking further advice and information within Informatics, when

About us

MFT is England's largest NHS Trust with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive our brand-new Electronic Patient Record system which we've launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job description

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the NHS England website where you can also find out more about how to access the vaccination.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk.

Were looking forward to hearing from you!

Person Specification

Qualifications

Essential

• Degree or equivalent or relevant experience
• Evidence of Personal Development

Desirable

• Degree or equivalent qualification in an IT related subject

Experience / Knowledge

Essential

• Demonstrable technical background in IT working in an Infrastructure support role
• Proven experience in working in customer facing IT service delivery environment
• Proven experience in the management and use of service desk systems and call distribution systems
• Substantial experience in providing first, second and third line support within the PC Client Environment including PC hardware operating systems printers other peripherals associated software Packages Configuration Management including remote support
• Practical understanding of backup, operational and service continuity processes
• Working knowledge of Local Area Networks / Wide Area Networks, Server Support and Email systems

Desirable

• Previous experience in NHS IT environment
• Previous experience in a supervisory role
• Good working knowledge of Microsoft, products including Microsoft Office Suite, Microsoft SCCM
• Knowledge of IT Infrastructure Library (ITIL) Best Practice
• Knowledge or PACS or Radiology Systems

Attributes

Essential

• Excellent communication and interpersonal skills with a customer focus
• Good organisational and time management skills with ability to prioritise workload to reflect competing demands of a multi-disciplinary environment
• Ability to analyse situations / information to identify and resolve a range of problems
• The capability to develop skills quickly in any technical environment appropriate to service
• Plan tasks and activities which may require adjustment due to variable workload / interruptions
• Collaborative approach and good team working

Desirable

• Previous experience of working within the NHS involving close working relationships with clinicians and management
• Project Management methodology

Other requirements

Essential

• Ability to undertake shift working including out-of- hours, weekend and Public Holidays

Employer details

Employer name

Manchester University NHS Foundation Trust

Address

Trafford House

Southmoor Rd, Wythenshawe, Manchester

manchester

M23 9XD

Any attachments will be accessible after you click to apply.

349-COR-6705643*