An excellent opportunity has arisen in the Care Group for a Patient Pathway Supervisor in Paediatrics.

This is a permanent position, 37.5 full-time hours working across both Stoke Mandeville and Wycombe Hospital.

The post holder will have responsibility for supporting patients through their clinical pathway to ensure prompt treatment, no unnecessary delay and confusion, and to enable a positive and reassuring care experience.

The postholder will ensure that every effort is taken to the improve quality of communication, and work proactively to improve access to information and response to enquiries for all patients who use the service.

Main duties of the job

The role requires close liaison with other managers and medical staff, and line management for the team of secretaries.

About us

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?

• As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
• We offer flexible and agile workingopportunities,alongside your NHS benefits ofgenerous annual leave entitlement, pension andaccess toNHS discount schemes.
• We provide a range of health and wellbeing services to promote a healthy, happy workforce.

Why work for us?

• We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
• As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
• Greater diversity withinourBHT familyimprovespositive outcomes for the people and communities we serve.
• A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.

What do we stand for?

• Our vision is to provide outstanding care, support healthy communities and be a great place to work.
• Our mission is to provide personal and compassionate care every time.
• Our CARE values are collaborate, aspire, respect and enable.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person Specification

EDUCATION, QUALIFICATIONS & TRAINING

Essential

• General education to 'A' level or equivalent
• Knowledge of full range of administrative and organisational policies and procedures acquired through training or equivalent experience

Desirable

• Referral to treatment training

EXPERIENCE

Essential

• At least 1 year's NHS experience
• Experience of managing 18 week patient pathway
• Proven experience at supervisory level

SKILLS, ABILITIES & KNOWLEDGE

Essential

• Excellent interpersonal skills
• Leadership skills
• Excellent verbal and written communications
• Excellent IT skills: Outlook, Word, Microsoft Excel (spreadsheets)
• Committed to self-development
• Enthusiastic and positive with a can do approach
• Interacts well with colleagues and other disciplines of staff
• Excellent organisational and prioritisation skills
• Able to remain calm in a crisis and deal with sometimes distressing situations from both patients and staff.

Desirable

• Experience using NHS databases e-RS, Careflow

SPECIAL CIRCUMSTANCES

Essential

• Able to travel to other sites

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville & Wycombe Hospitals

Aylesbury & Wycombe

HP21 8AL

Any attachments will be accessible after you click to apply.

434-SCS6676642