The Professional Support Services team within the Office of the Chief Medical Officer at Guy's and St Thomas' NHS foundation trust wishes to appoint a Deputy Manager for the Professional Support Services team, which support and deliver the Revalidation, Job planning and appraisal function of the CMO office. The post holder will work as part of a dynamic team in delivering an effective service.

Main duties of the job

The Deputy Manager - Professional Support Services is responsible for managing robust and effective systems and processes to support the delivery of the suite of professional support and development services delivered by the CMO Office, including medical appraisal, job planning, performance based awards schemes and other workforce related programmes of work.

As a key member of the service delivery team within the office, the post holder will manage a comprehensive and high quality project and service function in line with national policy requirements while continuing to meet the changing needs of the Trust's medical and dental professionals. Importantly, they will provide critical management support to senior leadership in delivering against external reporting requirements and emerging programmes of work at national and local levels through the interpretation of guidance and the development of aligned processes.

This post holder will work within a multidisciplinary team and will require well developed organisational skills and the ability to handle queries in a sensitive manner. The role requires the exercise of initiative, and will include the deployment of sound judgement, problem solving and process focused skills in order to coordinate and report on a variety of time limited projects linked to the development of new processes.

About us

Guy's and St Thomas' NHSFT comprises five of the UK's best known hospitals - Guy's, St Thomas', Evelina London Children's Hospital, Royal Brompton and Harefield - as well as community services in Lambeth and Southwark, all with a long history of high quality care, clinical excellence, research and innovation.

We provide specialist care for patients including heart and lung, cancer and renal services as well as a full range of local hospital and community services for people in Lambeth and Southwark.

We have a long tradition of clinical and scientific achievement and - as part of King's Health Partners - we are one of England's eight academic health sciences centres, bringing together world-class clinical services, teaching and research. We have one of the National Institute for Health Research's biomedical research centres, established with KCL in 2007, as well as dedicated clinical research facilities.

We have around 22,700 staff, making us one of the largest NHS Trusts in the country and one of the biggest employers locally. We aim to reflect the diversity of the communities we serve and continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs.

We strive to recruit and retain the best staff as the dedication and skills of our employees lie at the heart of our organisation and ensure that our services are of the highest quality, safe and focused on our patients.

Job description

Job responsibilities

Service and Project Management

Responsible for the operational management and coordination of the core professional support and development services delivered across the workforce arm of the Medical Directors Office, including medical appraisal and revalidation, job planning, and performance based reward schemes.

To develop, establish and oversee the maintenance of robust and integrated service management and administrative systems and procedures to ensure efficient and effective operation of the services across the Trust.

To plan and oversee multi-layered service improvement projects in response to performance indicators or changes in national policy or local requirements.

To design and oversee the production of accurate and high quality reports and information on a regular basis in order to inform the strategic decisions and operational activities of senior management and the clinical workforce alike.

To devise, adopt and implement any new reporting arrangements required by emerging national policy or local strategic or operational needs.

To implement and manage agreed quality assurance systems and activities in line with national guidelines and to identify, plan and coordinate appropriate service improvement projects in response to performance across quality assurance metrics.

To undertake additional research, audit and other project work linked to the managed services as directed by the Operational Delivery Manager.

To monitor any internal fitness to practise investigation processes in response to GMC requests, including maintaining standards in process and good record keeping in line with GMC and local policy.

To implement on the behalf of the Responsible Officer and MDO senior management team and lead on specific projects as directed.

Resource Management

Responsible for the management of the service delivery team, including responsibility for training and development and performance management.

Provide direction to the internal team to utilise their strengths and attributes to maximum effect to achieve objectives, ensuring they meet expected levels of performance and receive appropriate support and development.

Communications & Relationship Management

To support the resolution of complex and sensitive issues where escalated by the service administrators, often acting as a mediator and providing expert advice where needed.

To promote supportive and positive relationships between the internal MDO team and the medical and dental professional body at the Trust, running a service that is client focused and responsive.

To draft and disseminate appropriate communications across the Trust, informing and engaging clinical and management staff with programme aims, progress and changes, and often dealing with complex and sensitive issues.

To provide training to medical, dental and management staff across the Trust related to the professional requirements of medical appraisal, revalidation, job planning and performance based awards programmes, and the IT systems and processes in place to support staff in complying with national requirements.

To provide management leadership in achieving service and programme aims through influence, negotiation and persuasion across diverse groups of clinicians, especially where colleagues are facing competing priorities in achieving professional regulatory requirements.

Draft appropriate material for the MDO pages of the Trust intranet site and manage the team of administrators to ensure these pages remain up to date and relevant.

Liaise with external bodies including the GMC, NHS England and the Royal Colleges in adopting best practice and complying with reporting requirements, as directed by the Head of Service

Contribute to an aligned approach with colleagues across partner organisations within Kings Health Partners in the development of quality standards and the delivery of core services.

Information & Systems Management

Responsible for proactively planning system changes to ensure that system inputs and outputs are designed to facilitate the Trusts participation in and compliance with changes in national policy and reporting requirements, including interpreting new guidance and recommendations

To ensure accurate and fit for purpose data management and reporting systems are in place to enable senior management to monitor programme progress and compliance with national standards, including key metrics in monitoring and evaluating the quality of the core services across the Trust.

Other Responsibilities

To keep updated with developments, changes in legislation and updated national guidelines in relation to all medical workforce matters

Ensure adherence to confidentiality of personal data in accordance with the Data Protection Act across all managed services

Any other duties commensurate with the grade to ensure the smooth running of the Medical Directors Office

To adopt a team approach to their duties in close liaison with the senior members of the core team, human resources and clinical departments in enabling the senior team, on behalf of the Trust, to meet their obligations under the relevant legislation

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience
• Further training and/or experience in running projects equitable to post-graduate diploma level

Experience

Essential

• Significant experience of supporting senior managers, particularly at Director and Board level, within a complex and demanding environment
• Significant experience of working in multidisciplinary teams including clinicians and senior managers and securing their engagement
• Proven ability to manage multiple strands of work at one time, demonstrating planning and organisational skills
• Significant experience of working under pressure with strict, competing deadlines, across broad portfolios of work, contributing to programmes with large impact objectives and deliverables
• Demonstrable success in delivering change and performance through management and project teams, in accordance with strategic priorities and objectives.
• Experience of working in a complex change environment with multiple stakeholders and securing their engagement resulting in a successful projects.
• Experience of working in an autonomous fashion, working within defined parameters to meet objectives.

Desirable

• Experience of working within a professional support service running and supporting the appraisal, job planning, revalidation and performance based-awards processes.
• Experience of working with service users
• Experience with line management including PDR's, setting projects to assist processes

Skills, knowledge and Abilities

Essential

• Able to manage own workload and prioritise work in response to changing requirements and demands
• Proficient in use of a range of IT software, including MS Word, Ms project, Excel and PowerPoint
• Excellent communication skills both written and verbal
• Superior interpersonal and communication skills in developing and maintaining successful working relationships in a multidisciplinary environment
• Attention to detail, accurately collating, reproducing and analysing high volumes of data
• Ability to analyse complex problems and develop practical and workable solutions to address issues
• Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships.
• To audit and evaluate own work

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

St Thomas' Hospital

London

SE1 7EH

Any attachments will be accessible after you click to apply.

196-COF10491-T