Job Title: Risk & Incident Management System Officer

Hours per week: 37.5 hours per week

Perm/Fixed Term: Permanent

Salary: £29,970 - £36,483 per annum

Closing Date: 21st of November 2024

Interview Date: 2nd of December 2024

This post may close early due to high numbers of applications , so you are advised to apply promptly.

The post holder will be responsible for supporting the development of data analysis and reporting systems for the Governance Team. Ensuring that robust and efficient systems are in place to enable the Trust to report effectively and maintain oversight of its key quality and safety requirements. The post holder will be responsible for producing, and under supervision analysing, interpreting and delivering high quality, consistent and timely data that support these requirements.

All correspondence for this vacancy will be sent by email please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

Main duties of the job

The post holder is the Trust facilitator for the Risk Management System and under supervision will manage and develop the system to meet the changing reporting needs of the Trust for patient safety, risk and quality.

The post holder will ensure any changes in design or functionality of the database does not impact on the continued ability to extract reports on previous Trust structures, necessary for specialist reports e.g., Freedom of Information requests.

The post holder will be the in-house specialist for the database used throughout the Trust, supporting the provision of Trust wide support and training to staff at all levelsThe post holder will confirm to the Head of Patient Safety & Risk Management, that the information provided within the database is appropriate and meets key national and Trust requirements. In addition, they will also report to the Head of Patient Safety & Risk Management for consideration and decision , required changes in order to facilitate the production of meaningful reports and to maintain data quality and adherence to the Data Protection Act 2018.

The post holder will under supervision be responsible for the development, management and maintenance of the Trust Risk and Incident Management System, across a series of modules (Incidents, Complaints, PALs, Claims, Contacts, Safety Alerts and Risk).

About us

Here at George Eliot our vision to ' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Job description

Job responsibilities

• The post holder will work closely with the Head of Patient Safety & Risk Management, supporting the Risk Management Team and Directorate Governance Leads in the referral of reported incidents back to relevant managers and other healthcare providers, maintaining an audit trail of communications.
• The post holder will report to the Head of Patient Safety & Risk Management issues relating to the maintaining and the update of the risk management software, to ensure it continues to meet the requirements of the National Reporting and Learning System (NRLS)/LfPSE and other quality, patient safety and assurance requirements and national developments.
• The post holder will be a member of the Risk and Incident Management System User Group. This group will oversee and agree any changes to the structure and functionality of the Risk and Incident Management System
• The post holder will complete the submission of Patient Safety data on a regular basis (at least once a week), to the NRLS and complete the six-monthly reconciliation updates and be familiar with the NRLS reporting standards. As LfPSE is introduced to replace the NRLS, work in line with agreed processes for uploading incidents.
• The post holder acts as nominated advice point for other NHS bodies developing reporting databases linked to NRLS/ LfPSE.The post holder under supervision will review and update the design, making any changes necessary, to the electronic reporting forms, to ensure the capture of relevant data and to maintain compliance with national standards, whilst supporting end-user experience.
• The post holder under direction of the Head of Patient Safety & Risk Management, oversee the reporting of confirmed Serious Incidents to the Clinical Commissioning Group via the StEIS reporting system.
• The post holder is to maintain expert knowledge of the Risk and Incident Management System, including continually reviewing the application.
• The post holder will provide support to users of the PALS, Complaints and Claims modules. The post holder will be required to liaise with external providers of relevant services, regarding any necessary changes in design or function.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification

Experience and Knowledge

Essential

• Experience of working in the NHS
• Evidence of ongoing professional development
• Demonstrable experience of working within a healthcare governance setting (NHS or Private healthcare), with knowledge of the following o Administrative activities related to governance, complaints, patient experience, risk management, audit, quality standards (including CQC) for a minimum of 12 months
• Demonstrate experience of working with risk and incident management systems
• An understanding of the Patient Safety Incident Response Framework
• Complaints handling and investigation experience

Desirable

• Experience of evaluating 'evidence' against prescribed standards for a range of assessments
• Comprehensive understanding and knowledge of external assessment or regulation. In the NHS or other public service

Qualification(s) and Professional Training

Essential

• Degree level qualifications or equivalent experience of business/ administration/statistics or information analysis
• Comprehensive knowledge of Microsoft Office Applications and use of databases and commercial IT systems
• Qualification in Quality Improvement, Patient safety, Governance, Risk Management or working towards

Skills and Abilities

Essential

• The ability to work on personal initiative and as part of a team, working across professional boundaries at all levels of the site and organisation
• Good organisational skills able to work effectively under pressure and to identified and work successfully towards deadlines
• Evidence of good presentation skills in a range of media or willingness to learn these skills
• Demonstrable skills in identification of subject analysis and trend interpretation related to risk, performance, and clinical incidents
• Good level of governance knowledge and demonstrable experience of working within a clinical governance arena

Desirable

• Comprehensive understanding and knowledge of external assessment or regulation. In the NHS or other public service.

Personal Qualities

Essential

• Team Player
• Good organisational skills
• Good communication skills
• Good time management skills
• Able to work on own initiative
• Flexible approach to work to meet the needs of the service

Other

Essential

• Physical: Standard keyboard skills required. High levels of accuracy required in handling large volume of data. Facilitation and training delivery/presentation skills.
• Physical: The role will not normally involve the post holder in a high level of physical activity. The post holder maybe sat at a computer station for prolonged lengths of time or attending meetings.
• Physical: The post holder will regularly be required to sit and to walk between locations
• Emotional: The post holder will experience workload pressure and must on occasions be able to work successfully under time or resource constraints.
• Working Conditions: Frequent VDU use involving exposure to VDU screens whilst inputting data. The post holder works across directorates in acceptable working conditions. Office based but may need to visit a range of directorates and clinical settings
• Mental Health: The post holder requires high levels of concentration as they deal with heavy demands for a variety of sources.
• Mental Health: Likely to experience frequent and unpredictable interruption due to the operational nature of the post
• Mental Health: The work is often unpredictable, and the post holder may have to adapt to change in a short time frames and be able to deliver revised outcomes or deadlines
• Mental Health: Frequent requirement for concentration when analyzing and interpreting data/information from internal and external sources Frequent concentration when preparing for meetings

Trust Values

Essential

• Effective Open Communication
• Excellence and safety in all that we do
• Challenge but support
• Expect respect and dignity
• Local healthcare that inspires confidence

Employer details

Employer name

George Eliot Hospital NHS Trust

Address

George Eliot Hospital NHS Trust

College Street

Nuneaton

CV10 7DU

Any attachments will be accessible after you click to apply.

230-13729316-CORP-RIMSO-A