o Support digital services throughout their lifecycle, supporting the project implementation, transition to service and ongoing maintenance & management.o Responsible for ensuring digital services are performing within operational parameters.o Involved in the collation of data and further coordination with System Administration staff to facilitate the correct set up of users on the relevant digitalserviceso Facilitate, train, coach and support end users of digital services, providing support on best practice throughout the project implementation and ensuringefficient ongoing utilisation of the system(s).o Assist in the development of teaching packages and a support infrastructure for a range of staff using the digital system(s).o Responsible for supporting the implementation of digital systems across ABUHB ensuring that they meet the needs and relevant standards of theorganisation.o Resolve issues directly relating to digital serviceso Resolve day to day system issues.o Identify and troubleshoot bugs & errors and provide a route cause analysis.

Main duties of the job

Work as part of a project team to plan and prepare for the implementation / upgrade of digital systems.

Responsible for ensuring digital services are performing within operational parameters.

Facilitate, train, coach and support end users of digital services, providing support on best practice throughout the project implementation and ensuring efficient ongoing utilisation of the system(s).

The ability to speak Welsh is desirable for this post Welsh and/or English speakers are equally welcome to apply.

About us

Aneurin Bevan University Health Board is a multi-award-winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your specialty or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Skills and Attributes

Essential

• Effective interpersonal and communication skills (written and verbal).
• Good presentation skills with the ability to adapt information suitable to a range of audiences.
• Strong organisational and planning skills.
• Enthusiastic, self-motivated, looks for opportunities to improve services, staff and self.

Desirable

• Ability to speak Welsh.

Other

Essential

• Ability to travel between sites in a timely manner.
• Able to attend meetings within ABUHB and outside ABUHB catchment area.

Qualifications and Knowledge

Essential

• Educated to Degree Level or equivalent experience Teaching/training and evidence of recent study/personal development.
• Expert and in-depth knowledge of one or more clinical IT systems in use within the health board.
• IT software workings, Microsoft office.
• Good understanding of change management in terms of process and culture.
• Service Management qualification i.e ITIL Foundation

Desirable

• IT qualification i.e Registered IT Technicial (RITTech) or FEDIP Practitioner
• Project Management qualification i.e PRINCE2, Scrum or Agile

Experience

Essential

• Previous experience of delivering objectives.
• Experience of understanding user requirements and implement Change management.
• Experience of delivering outcomes within tight timescales.

Desirable

• Experience of using computerised clinical and administrative information systems.
• Experience of working in an NHS environment.
• Experience of working in a clinical or ICT environment

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Ty Gwent

Ty Gwent

Cwmbran

NP44 3HR

Any attachments will be accessible after you click to apply.

040-AC497-1124