Are you a friendly, enthusiastic and looking for a role where you can make a difference?

We have an exciting opportunity for you to join our Human Resource department at Norfolk Community Health and Care NHS Trust. This is an excellent opportunity to gain valuable Human Resources and recruitment experience within our supportive and friendly team. As part of this role you will have the opportunity to gain experience in providing HR support to managers and employees of the Trust whilst maintaining electronic staff records, training and competency administration within our organisation that has been rated Outstanding by CQC.

On completion of your Apprenticeship, you will have achieved a Level 2 NVQ qualification in Customer Service. Whilst you are working towards this, you will receive excellent support from the immediate team and NVQ assessors.

We will also offer you 27 days holiday, plus bank holidays, and access to exclusive NHS Discounts on high street stores and food retailers.

Main duties of the job

As a member of our team, you will assist in the day-to-day operational activities, which will involve liaising with members of staff across the organisation, external organisations and members of the public, you will:

• Gain knowledge of the HR Department
• Be responsible for supporting a range of HR projects and initiatives
• Provide administration support to the HR Service Support Team

You will be helping to provide a first class customer focused HR Service, that will have a positive impact on the delivery of healthcare.

About us

Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

Please note that there is an eligibility criteria for government funded Apprenticeship schemes that applies and therefore applicants must be aged 16 or over and have been resident in the UK/EU for the last three years.

If you are aged 16-30 and not currently in education, employment or training, our colleagues at the Norfolk and Waveney Integrated Care Board (supported by the Princes Trust), can provide application and interview coaching. To request this support please contact NWICB.Careers@nhs.net

Job description

Job responsibilities

Please see the attached Job description and Person Specification uploaded to this vacancy which gives a detailed explanation to the requirements and responsibilities of this role.

Person Specification

Qualifications

Essential

• Maths and English GCSE at level 3 (D) or above or
• Must be willing to complete foundation skills to this level

Desirable

• Hold a typing/word processing qualification/ECDL
• Some work or voluntary experience

Experience

Essential

• Experience of working on own initiative
• Experience of working with various computer packages such as outlook, word and excel

Desirable

• Experience of working in an office environment
• Experience of dealing with people

Skills, Abilities and Knowledge

Essential

• Understand the importance of confidentiality
• Able to organise and prioritise
• Able to work effectively as part of a team
• Good attention to detail with a high level of accuracy
• Able to work well unsupervised
• Confident telephone manner

Personal and People Development

Essential

• Committed to helping others
• Enthusiastic and motivated
• Committed to providing the best possible service
• Able to communicate effectively using the English Language in written and verbal forms
• Flexible attitude and approach to work to meet patient/service needs
• Committed to undertaking and successfully completing the Customer Service Level 2 within the 14 month contract of employment

Personal Attributes/Behaviours

Essential

• Able to identify with the Trust's commitment to safeguarding and promoting the welfare of children and young people/vulnerable adults

Employer details

Employer name

Norfolk Community Health and Care NHS Trust

Address

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

Any attachments will be accessible after you click to apply.

839-6778895-SR