To provide business support to the Directorate, to manage the day to day running of the administrative staff and to prioritise own workload.

To provide the day to day operational lead with regards to ongoing delivery of Referral to Treatment, 26 and 36 week pathways, monitoring and reporting activity and waiting list information (capacity and demand) on a weekly basis, reviewing and validating data to ensure its accuracy.

To record and monitor administrative and clinical staff sickness, annual and study leave, to ensure adequate cover at all levels to maintain clinical activity.

To provide direct day-to-day operational support in the delivery of all waiting list targets. Ensuring effective day to day operational management in accordance with best practice.

To support the development of patient focused pathway with key emphasis on improved patient experience.

Ordering via Oracle, as required, obtaining quotes and receipting orders once received.

Main duties of the job

To be responsible for the recruitment of new administration staff, to include induction, appropriate and relevant training.

To undertake performance reviews, which have an impact on Gateways.

To investigate incidents and to ensure lessons learned are identified, ensure mechanisms are put in place to prevent recurrence.

To be first line contact for both administration and clinical staff, including Consultants and their Teams. Responsible for implementing HR policies, in relation to the reporting and managing of sickness absence. Conducting Back to Work interviews and referrals to other Allied Health professionals if required. Meeting with HR monthly to discuss individual cases.

About us

Cwm Taf Morgannwg University Health Board is part of the NHS Wales family. Our Health Board provides primary, secondary and community health and wellbeing services to around 450,000 people living in three County Boroughs: Bridgend Merthyr Tydfil, and Rhondda Cynon Taf.

We live by our core values:

• We listen, learn and improve
• We treat everyone with respect
• We all work together as one team

We are a proud local employer around 80% of our 15000 workforce live within our region, making our staff not only our lifeblood of our organisation but of the diverse communities that we serve.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

Essential

• Educated to degree level or relevant equivalent experience of managing staff within an organisation, particularly in the NHS.

Desirable

• Knowledge of the NHS policies and procedures.

Experience

Essential

• Experience of working with people at all different levels within an organisation particularly the NHS.

Desirable

• Development and implementation of policies and procedures

Aptitude and Abilities

Essential

• Excellent communication skills. Able to think laterally, prioritise effectively.
• Have ability to analyse and make complex judgements. Planning, organisation and management.

Values

Essential

• Ability to communicate effectively in written and oral form with staff and patients.

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

Princess Of Wales Hospital

Coity Road

Bridgend

CF31 3LY

Any attachments will be accessible after you click to apply.

110-AC445-1124