Urgent Response Service Manager (Haringey), Band 8b

This is an exciting opportunity to join Whittington Health Adult Community Services (ACS) as a senior manager. We are rated by CQC as Outstanding but cannot do this without you!

We are looking for a candidate who will bring an enthusiasm and commitment to improving patient care across Haringey along with inclusive leadership style in line with our Trust values.

The successful leader will be strategically, operationally, and financially accountable to the Haringey Borough Lead & Associate Director of Allied Health Professionals (AHP) for the development, safe and effective delivery of the Haringey Urgent Response services.

Haringey Urgent Response team is a flexible, holistic client centred community multidisciplinary service that is tailored to meet the diverse needs of our Haringey population through increasing people's independence and improving the quality of their lives. We aim to respond quickly to referrals with an aim to avoid hospital admissions and facilitate discharges.

If you think you fit this description, are up for the challenge, and are looking to move to an organisation that really values you, please consider joining us in the Whittington Health Adult Community Services team.

Click this link to find out more about our Adult Community Services, what it is like to work for Whittington Health, and why you should join our team Join our Adult Community Services (whittington.nhs.uk)

Main duties of the job

Please see the Job Description and the Persons Specification for further details about the job role. If you are unable to access the PDF, the details of the job description can also be found in the 'Detailed Job Description and Main responsibilities' section.

About us

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trustbelieves that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences.

At Whittington Health we offer:

Flexible working: Our Flexible Working Policy recognises that individuals at all ages and stages of their lives work best when they can achieve a healthy balance between their employment and other aspects of their lives. We are committed to helping our staff achieve that balance

Development opportunities: A voice: join us and your voice will be heard. We pride ourselves on our listening, supportive environment.

Trust-wide offers: Including season ticket loan, buying/selling annual leave scheme, car lease scheme.

Job description

Job responsibilities

Responsibilities include but are not limited to:

• Lead on the transformation, provision and maintenance of high-quality services in line with the Trust vision, objectives and values, and national guidance.
• Contribute fully to the ACS senior management team with additional specific service management and professional responsibility within the Division. The post has external relationships with the Clinical Commissioning Groups (CCG), Local councils and Whittington Hospital Acute services and other neighbouring acute and Community NHS Organisations.
• Ensure the delivery of high-quality care and customer services, continual service improvement, service re-design and development, managing staff performance, and providing professional advice on service improvements.
• Deputise for the Borough Lead & Associate Director of Nursing/Therapies/Therapies as necessary.
• To lead on the continuing development of Urgent Response areas in the light of current health strategies and improve integrated working with other agencies e.g. Discharge to Assess, STP transformation etc.
• To be accountable for the delivery of Urgent Response services. This will include ensuring clinical standards of practice, advising or leading on recruitment and retention of staff in these teams, and giving professional advice to other service managers.
• To foster cross-professional working with professionals across the Trust in order to improve patient delivery and care, including developing training, liaison and joint working.
• To be responsible for and line manage the staff within the Urgent Response services and support staff for the community services listed below in Haringey or Islington:
  • Integrated Discharge Team
  • Rapid Response
  • Borough-based Virtual Ward
  • Bed-based intermediate care
  • District Nursing assessment
  • Therapy assessment
  • Early supported discharge

Person Specification

Education / Qualifications

Essential

• Degree or Diploma in relevant profession

Desirable

• Registration with the NMC or Health Professions Council
• Postgraduate degree relevant to the area of practice/postgraduate management qualification
• Relevant professional body membership.

Knowledge & Experience

Essential

• Demonstrable capability and capacity for clinical service management at a senior level in a large, complex healthcare environment, including staff management, financial management and change management.
• Minimum of 3 years previous senior managerial experience in a large and complex organisation preferably within the NHS.
• Demonstrable success in delivering change and performance with and through your management and clinical teams
• Ability to think and plan strategically, tactically and creatively, and to prioritise work programmes in the face of competing demands
• Ability to manage and deliver to deadlines and within resources.
• Knowledge and experience of managing budgets and delivering cost improvements
• Computer literacy skills.
• Understanding of Clinical Governance and its application to community services.
• Ability to analyse complex problems and to develop practical and workable solutions to address them

Desirable

• Previous experience of managing community services

Skills & Abilities

Essential

• Able to communicate highly complex and sensitive information in written, verbal and presentational form to clients, staff and senior managers within the Trust and across other organisations.
• Skilled in leading, motivating and influencing a team
• Highly developed problem-solving skills for highly complex situations, which may include clinical or organisational issues.
• To have highly developed clinical reasoning skills.
• Skilled ability in leading and working as a team member and developing team spirit
• Highly developed organisational and planning skills.
• Able to assimilate and analyse complex clinical and technical information.
• Able to identify and recognise when to seek advice and support concerning clinical, managerial, professional and organisational issues.
• Able to identify your own and staff training needs.
• Highly developed counselling and advocacy skills to support staff, patients and carers.
• Able to employ motivational and influencing skills with staff, patients, carers and other professionals.

Personal Qualities

Essential

• Resilience
• Well-developed interpersonal skills
• Ability to work alone and as part of a team
• Proactive and self-motivated with the ability to motivate others
• Flexible, adaptable, and capable of lateral thinking
• Promote equality and diversity within the workplace

Other

Essential

• Dedication to staff development, holistic patient management and the promotion and progression of the AHP/Nursing professions.

Employer details

Employer name

Whittington Hospital NHS Trust

Address

Whittington Hospital

1st Floor Social Worker Floor, Physiotherapy block

London

N19 5NF

Any attachments will be accessible after you click to apply.

220-WHT-2714