The Band 6 Service Support Manager (SSM) role in HPB, Upper GI, and Endo Surgery is an exciting opportunity to lead key operational aspects within the department. This position focuses on managing the administrative and scheduling functions to ensure seamless patient care, supporting the Business Manager to achieve key performance indicators across these specialised services.

As the Service Support Manager, you will play a crucial role in overseeing and refining office systems, maintaining quality standards, and enhancing patient experience. The position requires a proactive approach to planning, particularly around the 18-week delivery targets, and ensuring that capacity aligns with patient demand. You'll work closely with clinical and administrative staff to foster effective communication and teamwork, driving forward service improvements and handling patient queries with empathy and professionalism.

Additionally, you'll support workforce development, manage team performance, and collaborate on business cases that enable service growth. This role offers an excellent opportunity for those with strong organisational and analytical skills, who are keen to make a measurable impact on patient outcomes and team efficiency within a supportive, high-paced NHS environment.

Main duties of the job

To provide a comprehensive and quality administrative and scheduling service to the designated department and the patients, manage and prioritise their workload liaising closely with the other administration staff, Ward Staff and management in the Department.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews please view the Job Description attachment with the job advert.

Person Specification

Education / Qualifications

Essential

• Educated to Degree standard or equivalent experience
• Strong Information Management Systems experience

Experience

Essential

• Knowledge of key current NHS issues including 18 weeks
• Experience of using modernisation tools and service improvement techniques
• Experience of effective change management

Desirable

• Experience of healthcare management

Skills / Knowledge / Abilities

Essential

• An effective communicator, able to use varied and appropriate communication to deal with a variety of situations and audiences including local complaints
• Well developed analytical skills
• Expertise in Excel, including ability to create and use pivot tables
• Reliable and punctual
• Excellent attention to detail

Employer details

Employer name

Imperial College Healthcare NHS Trust

Address

Trustwide

London

W12 0HS

Any attachments will be accessible after you click to apply.

290-SCCS-1708