The post holder will work closely with the Deputy Divisional Manager and be responsible for, a number of key service delivery areas within the service.

The post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively with the multi-disciplinary team, as well as internal and external departments, to ensure we continue to achieve excellence in patient care.

The post-holder will lead on ensuring targets are achieved and will take forward agreed projects to improve service delivery and patient experience.

They will be required to lead on key areas of performance and activity including data management, Coding and financial monitoring. The post holder will need to problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical and administrative colleagues.

Main duties of the job

Exercise delegated authority on behalf of the Deputy Divisional Manager to resolve day-today management issues within the ophthalmology subspecialty services, ensuring they are of a consistently high quality and deliver excellent patient experience. This will involve helping the clinical teams to resolve their operational issues ranging from basic administration problems to more complex issues requiring the support and agreement of large teams of people.

To support the Trust's performance management framework and to monitor the performance of sub-specialty services against all key dimensions within the framework.

This includes analysing and reporting service level activity to a range of audiences.

Analysing demand and capacity for inpatient and outpatient activity, and contributing to pathway mapping as requested.

To take the lead on the investigation of formal complaints, ensuring that appropriate and timely responses are given and that trends are identified and remedial action taken.

To ensure that administrative functions are delivered to a high standard and ensure Trust standard operating procedures are adhered to.

To ensure the establishment and maintenance of good relationships and communication throughout Trust, promoting a culture where clinical and other staff are actively involved in decisions on how ophthalmology services are provided and targets delivered.

About us

At Moorfields, we provide more than just an excellent career and great colleagues to work with. We also offer:

• Salary including High-Cost Area Supplement
• Opportunity to join the NHS Pension Scheme
• Free 24/7 independent counselling service
• Learning and development opportunities
• Easy and quick transport links
• A range of attractive benefits and discounts
• Access to Blue Light Card and other NHS Discount Schemes
• Free Pilates classes
• Full support and training to develop your skills
• Flexible working friendly organisation

And so much more! To see the full range of benefits we offer please see our Moorfields benefits document.

Job description

Job responsibilities

To be responsible for monitoring and analysing relevant data e.g. activity, scorecards, ensuring data is validated and appropriate is action take to resolve problems with any performance issues highlighted to the Deputy Divisional Manager.

To take a lead in monitoring and improving the quality of clinical coding, working in partnership with clinicians, administration staff and the outsourced coding team.

To work with patients and administrative, nursing and medical staff to achieve sustained improvements, including in the following areas:

• Outpatient efficiency: for example DNAs and hospital cancellations
• Clinical quality and governance: especially infection control and SOP compliance
• Patient satisfaction
• Financial efficiency: for example coding depth and accuracy
• Patient access

To complete ad-hoc tasks and projects at the request of the Deputy Divisional Manager.

To deputise for the Deputy Divisional Manager where appropriate.

To ensure waiting time breaches are avoided wherever possible, but escalated in a timely manner if this is not possible.

Person Specification

Education & Knowledge

Essential

• Educated to degree level or equivalent knowledge, skills and management experience
• Previous operational management experience within the acute sector or similarly complex organisation.

Desirable

• Knowledge of Ophthalmology and RTT targets
• Knowledge of service improvement tools and techniques

Experience

Essential

• Proven track record of meeting significant national targets
• Budget management experience, including reducing costs, monitoring and determining corrective action
• Experience of staff management, including setting objectives, team and individual appraisal, recruitment and disciplinary issues
• Proven track record of success in managing change.

Desirable

• Evidence of report writing and presenting skills.

Skills

Essential

• Full range of IT skills including MS Excel and Powerpoint
• Excellent interpersonal and communication skills, including the ability to liaise effectively with a wide range of staff levels and professions
• Ability to prioritise effectively in the face of competing demands, and work under pressure to strict deadlines
• Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and team
• Problem solving skills: able to respond to unexpected issues, provide a first line response and identify appropriate sources of secondary support.

Desirable

• Ability to analyse and interpret data and statistics e.g. activity trends, financial data

Employer details

Employer name

Moorfields Eye Hospital NHS Foundation Trust

Address

City Road

London

EC1V 2PD

Any attachments will be accessible after you click to apply.

273-DC-6767083