This post is restricted to current employees of the Royal Cornwall Hospitals Trust and Cornwall Foundation Trust.

You will report to the Patient Engagement & Feedback Manager but you will work to support the remit of the whole Patient and Family Experience Team which includes Complaints. As well assupport and project manage the objectives and priorities for patients, ensuring that the views of under-represented groups are included in decision making processes and practices through our Patient Leader Programme.

The post-holder will also be supported by the Equality, Diversity and Inclusion team for staff, to ensure a coordinated approach to delivering the Trust's wider diversity, equality and inclusion strategy.

You will be a creative and dynamic individual, who likes rising to challenges but is able to think calmly and rationally under pressure with the ability to use your own initiative, making reasoned decisions and escalating issues appropriately. You will have well developed IT skills and advanced knowledge of Microsoft Outlook, Word, Excel, and PowerPoint and various social media platforms, and be comfortable and competent using and understanding different technical systems.

You will be innovative, and a confident and clear communicator with good negotiation and customer service skills.

This role sits within the Patient and Family Experience Team, reporting to the Deputy Chief Executive and Chief Nursing Officer.

Main duties of the job

The post holder will have:

Excellent communication skills, both verbal and written, and the ability to handle complex, sensitive or contentious information and issues.

Knowledge and an understanding of the Trust and NHS policies and procedures including NHS Constitution, Data Protection, Information Governance.

Skills in analysing and interpreting complex quantitative and qualitative information, and the ability to identify trends and themes and present data in an accessible, attractive format to various audiences.

Well-developed IT skills and advanced knowledge of Microsoft Office (Outlook, Word Excel, PowerPoint) and various social media platforms.

Innovative, dynamic, creative and a completer/finisher

Proactive and a good team player

Flexible and able to deal calmly and sensitively with conflicting deadlines, urgent situations and sometimes sensitive and upsetting issues

Experience and awareness of organisational EDI considerations and standards, preferably with knowledge of NHS obligations under the Equality Act 2010 and the Public Sector Equality Duties.

Knowledge and experience of designing data collection systems, and analysis and reporting of data.

About us

The Royal Cornwall Hospitals NHS Trust (RCHT) is the main provider of acute and specialist care services in Cornwall and the Isles of Scilly. We serve a population of around 500,000 people - a figure that can increase significantly with

visitors during the busiest times of the year. We employ approximately 6,700 staff and have a budget of approximately £580 million.

We are a teaching hospital in partnership with the University of Exeter Medical School, University of Plymouth School of Nursing and Midwifery, and Peninsula Dental School.

The Knowledge Spa on the Royal Cornwall Hospital site is the base for medical and nursing as well as ongoing education for health professions in clinical and non-clinical roles.

Keeping at the forefront of medical advances, we are continually developing our clinical services as well as our facilities and are committed to maximising the range of specialist care that can be offered locally. Allied to this is a growing reputation for research and innovation.

Job description

Job responsibilities

PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.

To be an employee of the NHS you need to successfully complete the following:

• Identity Checks
• Professional registration and qualification checks
• Employment history and reference checks
• Work health assessments
• Criminal record check standards
• Right to work checks

For further information please visit:

https://www.nhsemployers.org/topics-networks/employment-standards-and-regulation

Many of our staff work flexibly in many different ways. Please talk to us at interview about any flexible working arrangements you would prefer or require. While we may not be able to fully accommodate all requests, such requests will not be referenced during the interview scoring process, and we will fully consider and try to accommodate them for successful applicants.

We reserve the right to close this advert early, or when the allocated number of applications has been reached. Please submit your application at the earliest opportunity.

Person Specification

Qualifications

Essential

• NVQ4 level education or equivalent Educated to degree level or equivalent experience.

Practical and Intellectual Skills

Essential

• Well developed IT skills including the Microsoft package

Desirable

• Working knowledge of Trust systems and EDI

Experience

Essential

• Demonstrable experience in engaging with patients, members of the public and/or the community

Desirable

• Experience working in a relevant or related field within the NHS.

Practical and Intellectual Skills

Essential

• Ability to analyse and translate information for reports

Presenting

Desirable

• Experience of sharing knowledge, training and presenting

Communication

Essential

• Clear communciator

Employer details

Employer name

Royal Cornwall Hospitals Trust

Address

Knowledge Spa, RCHT

Truro

TR1 3LJ

Any attachments will be accessible after you click to apply.

156-6754427