An exciting opportunity has arisen to join our Patient Systems team where the prime responsibility will be providing customer support to users of multiple systems used throughout the Trust.

The role will require understanding of Trust processes and workflows as it incorporates responsibility for ensuring that system data reference files, system upgrades, general system maintenance is managed effectively and in a timely manner.

The role will be based at Royal Derby Hospitalbut may involve travel to other locations within the Trust.

Main duties of the job

The role will require understanding of Trust processes and workflows as it incorporates responsibility for ensuring that system data reference files, system upgrades, general system maintenance is managed effectively and in a timely manner.

You will also provide excellent IT support and training for users with system changes or for staff new to the Trust.

You will require the ability to work under pressure and to tight timescales, hence excellent time management skills are essential.

You will also be expected to work as part of a team but equally to work independently to support the needs of the service.

The service currently provides 24/7 support so some out of hours work will be required on an on call basis.

Closing date of applications: 14 November 2024

Interview date: 28 November 2024

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4 th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A& Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job description

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

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Person Specification

Communication & Relationship skills

Essential

• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Ability to develop working relationships
• Excellent customer service skills

Knowledge, Training & Experience

Essential

• Sound understanding of the Organisation and its business
• Demonstrable experience of working within IT
• Educated to degree level or demonstrable relevant experience
• Clear knowledge of IT and its role within the Trus
• Advanced knowledge of systems configurations, applications and proced
• Experience of IT incident reporting and system management
• Understanding of systems from a users perspective

Desirable

• Indepth knowledge of NHS IM& T Security Manual
• Awareness of Industry Standard Security Practices

Analytical & Judgemental Skills

Essential

• Ability to work under pressure, to tight timescales
• Able to solve problems without the need for escalation
• Be accountable for their actions

Planning and organisational Skills

Essential

• Excellent time management skills
• Ability to work on own initiative
• Ability to ensure efficient/effective system provision
• Excellent organisational skills

Employer details

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust

Address

Royal Derby Hospital

Uttoxeter Road

Derby

DE22 3NE

Any attachments will be accessible after you click to apply.

320-TWS-1834