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SPA Tele-triage Clinician

Employer
North East London NHS Foundation Trust
Location
Maidstone
Salary
£37,338 to £44,962 Per annum
Closing date
7 Nov 2024
View more categoriesView less categories
Profession
Other Health Profession
Grade
Band 6
Contract Type
Permanent
Hours
Full Time
We are a telephone triage service who identifies a young person's emotional wellbeing and mental health needs to direct them to the most appropriate support service. We listen and advise families and other professionals with evidence-based advice and information.

We arelooking forexperienced clinicians who are passionate about young people's mental health. You will have experience and knowledge in working with children and young people, an understanding of mental illness, child development and treatment pathways.

You will have a core profession Registered Mental Health Nurse, Social Worker or other Allied Health Professional.

Main duties of the job

The primary roles of the post are:Screening new email referrals, ensuring they are complete with enough information to determine if the referral will be processed onto the caseload or if the referral is more suited to targeted counselling/intervention services. As a clinician you will tele-triage accepted referrals. The triage will highlight the primary needs and then signposting of the referral to either NELFT CYPMHs, appropriate local stakeholders offering targeted support or to other agencies, if and when appropriate. We operate the NHS 111 mental health line for Children & Young People in Kent & Medway, as a clinician, you will take crisis calls when escalated by our call handlers. You will offer a tele-triage and risk assess the current needs and make onward referrals.

About us

Probationary Period

This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff).

Starting with NELFT

NELFT place a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop in sessions focusing in engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex.

Job description

Job responsibilities

The Single Point of Access operates between 08:00 and 18:00 Monday-Friday

The Single Point of Access is based in Maidstone, easily accessible by car and offers a range of facilities including a restaurant and ample safe parking.

We value team involvement in service improvement and your professional development.

The post-holder will be a graduate qualified health care professional (e.g. nurse, social worker, occupational therapist), or will have substantial CAMHS clinical experience and where appropriate will be fully registered with the appropriate professional or regulatory body (e.g. HCPC, NMC). They will have extensive clinical experience working with children and young people with emotional wellbeing and mental health difficulties. In addition, they will need to evidence that they are able to provide children, young people and their families with information and education thereby ensuring they have meaningful choices regarding interventions. They will need to demonstrate that they have a wide range of knowledge in approaches to communicating and managing care.

The SPA receives, screens and directs referrals from across Kent and Medway Then provides advice, information, consultation and support to all referrers and a range of other local services.

The SPA works closely with the CYPMHS locality teams and aims to respond earlier to children and young peoples needs in order to help prevent, reduce or delay the need for more specialist interventions.

The service is driven by the principles underpinning the national CYP-IAPT programme (Children and Young Peoples Improving Access to Psychological Therapies) evidence-based interventions, routine measurement of outcomes, access to high quality training and supervision for professionals and true co-production with children and young people.

Care pathway leads and practitioners ensure that a high quality, timely, accessible and evidence-based service is available to all children and young people who need it. This means establishing and maintaining excellent working relationships with the SPA, wider social, health and voluntary services.

The Single Point of Access receives referrals for children and young people, with emotional wellbeing and mental health difficulties, but has since expanded to include referrals for ADHD, ASC and Learning Disability. The referrals we receive are for a broad range of challenges, and the post holder will be able to develop knowledge and skills in the areas of mental health, neurodevelopment and crisis response.

If you are an overseas qualified nurse and wanting to start your journey to becoming a UK based registered nurse with the NMC, you can check whether you are eligible to be supported through our Capital Nurse consortium. Please visit https://www.capitalnurselondon.co.uk/how-to-apply/. Whilst NELFT is happy to welcome overseas nurses we are unable to consider your application directly. You should submit your interest and apply through the Capital Nurse London group.

Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.

Use of AI

Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.

Person Specification

Skills

Essential

  • Competent of IT and IT skills
  • oHigh level communication skills
  • oThe ability to consider they young person systemically


Desirable

  • Ability to work effectively as a team member


Qualifications

Essential

  • Core qualification RMN or AHP
  • Must be registered with a professional body


Desirable

  • Post qualification experience


Skills

Essential

  • Skills in mental health assessment
  • Communication skills


Desirable

  • Liaison experience
  • Previous call handler experience


Experience

Essential

  • oExperience of working with difficult, disturbed or challenging children/young people requiring skilled and complex interventions
  • oExperience of working with children and adolescents with co-morbid difficulties and special needs. (i.e. combination of organic and emotional deficits, such as autistic spectrum disorders and trauma).
  • oExperience of working therapeutically with parents/carers/families of children and young people with complex mental health problems
  • oExperience of using observation (eg. In school contexts) to contribute to assessments of children.
  • oExperience of carrying out generic assessment with other colleagues in the multi-disciplinary team
  • oExperience of assessment carried out autonomously in order to determine the most appropriate treatment plan from a range of options for the child/young person.


Desirable

  • oExtended specialist training
  • oPracticed in managing difficult conversations
  • oExperience of change management


Knowledge

Essential

  • oAn awareness of NHS Plan, NSF and clinical governance priorities
  • oKnowledge of child and adolescent mental health and mental health disorders
  • oKnowledge in identifying safeguarding concerns and how to address concerns


Desirable

  • oKnowledge of child development and development disorders


Employer details

Employer name

NELFT North East London Foundation Trust

Address

Maidstone TV Studios

Vinters Business Park, New Cut Road,

Maidstone

ME14 5NZ

Any attachments will be accessible after you click to apply.

395-KM835-24

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