The Children and Young People's Division are looking to recruit a Service Manager for the Children's Outpatient department, Surgical, General medical admission, and two paediatric and adolescent wards

The postholder will be responsible for the oversight and management of Outpatient activity correspondence to patient room utilisation. Ensuring all admission are correctly coded, Providing support with the Paediatric (Paediatric Target List) PTL is validated every week and the EPIC reports and work queues are reviewed daily. Support ward flow coordinator with improvements and implement any Epic upgrades.

This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425

Main duties of the job

The postholder will act as line manager for 3 Band 4 administrators, 5 Band 3 receptionist and admissions assistant

The postholder will be responsible for leading improvements across these areas, including implementing new processes in the outpatient's department and wards.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England for the second year running! : University College London Hospitals NHS Foundation Trust

*In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the second year in a row.

UCLH top trust to work at in England for the second year running! University College London Hospitals NHS Foundation Trust.

Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.

Person Specification

Knowledge & Qualifications

Essential

• Educated to GCSE level or equivalent, including Grade C or higher in English
• Experience of using a range of computerised software

Desirable

• Data analyst / data science qualification
• Understanding of medical terminology

Experience

Essential

• Demonstrable knowledge of administrative procedures at a high level of competence acquired through both training and experience
• Proven experience of working in an office environment
• Previous NHS or healthcare experience
• Previous practical experience of using databases ie. Access/Excel

Desirable

• Working knowledge of a statistical package such as SPSS or STATA
• Minimum of 2 years data management/audit experience

Communication

Essential

• Able to follow instructions and complete assigned tasks.
• Able to deal with the public in person and on the phone
• Understands importance of maintaining confidentiality

Personal And People Development

Essential

• Demonstrates understanding of own role within the team
• Willing to produce a personal development plan with manager
• Willing to develop self & undertake in-house study .
• Ability to work unsupervised, using own initiative to resolve problems - seeking guidance when required

Health, Safety And Security

Essential

• Able to identify risk issues in immediate working environment and correct where possible or report to manager
• Promote an awareness of incident reporting

Service Improvement

Essential

• Able to carry out administrative and clerical duties appropriate to the work area

Desirable

• Ability to work as part of a team, unsupervised, using own initiative

Quality

Essential

• Demonstrate sound understanding of what constitutes a high quality service for patients and ensure junior staff are made aware of this
• Willing to be responsible for managing resources efficiently and effectively
• Actively maintains and champions the highest standards of data quality
• Able to report problems as they arise and solve them where possible
• Ability to maintain accurate databases.

Information processing

Essential

• Competent with software programmes including Microsoft Word, Outlook, Excel and Powerpoint

Desirable

• Experience of working with hospital databases

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

University College London Hospital

250 Euston Road

London

NW1 2PG

Any attachments will be accessible after you click to apply.

309-UCLH-5342