Previous applicants need not apply

The post holder will be responsible for ensuring an efficient provision of Support Services within the county-wide Women & Children's Division. This includes providing day-to-day management to all Secretarial, Administrative and Clerical Services working in conjunction with a part time Assistant Administration Manager. The post holder controls and manages the associated pay and non-pay budget. The post holder will work closely with the Women & Children's Operational Managers to ensure efficient and effective management of all resources to deliver safe, high quality and effective services in an environment of continuous improvement.

Main duties of the job

• Manage defined areas of responsibility on a day-to-day basis ensuring delivery of a high-quality service to Client, Consultants, Clinicians, Senior management and other key stakeholders.
• Identify areas in which the service may be improved and initiate such improvements once agreed with the management team.
• Develop and review policies and guidelines relating to work practices, security, and areas within remit.
• Ensure there is appropriate cost-effective staffing cover at all times to ensure an efficient and effective service is provided.
• Manage and participate in the staff recruitment and selection process.
• Providing and analysing information in relation to the workload resource utilisation and performance of non-clinical staff.
• Responsible for the effective timely handling of complaints within area of remit.
• Ensuring staff receive appropriate development and mentorship as appropriate. Ensure there is regular, appropriate, and continuing appraisal of staff under your supervision, and good and effective communication through Team Briefing.
• Identification of development and training needs to staff. Securing course places where necessary, co-ordinating the provision of departmental contributions to the overall Unit Training Plans.
• Monitor waiting list performance against national and local targets.
• Ensure staff contribute appropriately to the 18-week RTT pathway.

About us

As an employer, we will provide you with an excellent opportunity that will support your career development and support you to fulfil your potential. You will be joining a dedicated team with a breadth of experience and a commitment to ensuring organisational success.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Education / Training

Essential

• Educated to degree level, or equivalent experience
• Evidence of professional/managerial development relevant to post
• Committed to continuous managerial/professional development

Desirable

• HND/NHC Business Management
• NVQ Level 4

Skills and Aptitude

Essential

• Excellent communication Skills, in particular sensitivity and effective listening
• Ability to motivate and negotiate with teams and individuals in a large department
• Excellent interpersonal skills
• Experience with change management processes

Knowledge

Essential

• Knowledge of good practice and systems of work within relevant field

Desirable

• Knowledge of NHS policies
• Knowledge of secretarial practices and procedures

Employer details

Employer name

The Shrewsbury and Telford Hospital NHS Trust

Address

The Princess Royal Hospital

Apley Castle

Telford

TF1 6TF

Any attachments will be accessible after you click to apply.

223-WCA-135-E