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Clinical Operations Manager - Urgent & Acute Care

Sussex Partnership NHS Foundation Trust
£54,764 to £63,862 a year per annum
Closing date
15 Aug 2022

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Senior Manager
Band 8B
Contract Type
Full Time
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We have an exciting opportunity for you to join our forward thinking and effective leadership team.

We are seeking a Clinical Operational Manager to lead our Acute and Urgent Care Services in Worthing. It is a great time to join us and to be part of leading service developments, working with our fantastic staff and a wide range of partners to deliver outstanding care and treatment to our local population. You will be part of a wider leadership team supporting the delivery of our clinical strategy and implementing the NHS long term plan.

Candidates must be able to demonstrate a wide range of experience and ability in operational management including service innovation, partnership working, managing change, recruitment, retention and development of a workforce able to deliver the highest quality care. A track-record of service user / carer involvement and evidence of responsiveness to service user and carer feedback is essential. You will need to be a registered mental health professional, and passionate about delivering excellent services.

To protect the health and safety of our staff/workers, patients, and those attending our sites, we encourage our workforce to get fully vaccinated against COVID

Main duties of the job

This will focus on, but not exclusively, the following areas:
  • Working with a range of services and providers to develop high quality community health services
  • Working to clinical leaders and patients to ensure responsive and appropriate care provision
  • Leading service change as part of community redesign in a wider Integrated Care System
  • The delivery of excellent services through the management and deployment of both health and social services resources within a defined budget.
  • Participate in the development of the Leadership Team and work in partnership with lead clinicians/ practitioners to become involved in service planning and decision making and delivery.
  • Contributes to the development, implementation and monitoring of policies.
  • To ensure recommendations from Serious Untoward Incidents (SUIs), near misses, complaints and other incidents are implemented, and maximise trust wide learning by identifying any trends.
  • Lead on designated projects.

About us

In return we offer regular high quality supervision and development opportunities, support and encouragement to succeed in your role and the opportunity for you to join a skilled, experienced and diverse leadership team, consistently focusing on improving services for our service users, carers and staff.

We'd love you to join our Trust, rated 'good' overall and 'outstanding' for caring by the CQC. Our staff agree, in our recent staff survey 82% told us that they recognise that care for patients is our top priority.

Key survey results:
  • 70% highlighting flexible working as a key point for satisfaction at work
  • 79% reporting feeling able to make suggestions to improve the work in their team
  • 77% identifying opportunities to show initiative in their roles

We also offer a variety of initiatives, activities and support schemes for all our staff to enjoy the benefits of. This includes staff discounts, staff health and wellbeing days, and an Employee Support Programme.

Job description Job responsibilities

Key areas of delivery are as follows:-
  • Work effectively within the Leadership Team facilitating trust, holding self and colleagues to account appropriately and demonstrating personal commitment to integrated (managerial/professional) leadership.
  • Achieve a defined set of performance targets, in accordance with contractual requirements and the performance framework for Monitor, the Care Quality Commission, and other relevant statutory and professional bodies.
  • Provide services within the agreed financial resources and achieve all financial targets, including cost efficiency savings, ensuring maximum value in terms of clinical and cost effectiveness.
  • To actively contribute in the planning and delivery of the business objectives, service plans and change projects, ensuring customer focus, consistency, quality, and cost effectiveness.
  • Respond to Serious Untoward Incidents (SUIs), complaints and communications, ensuring timely and thorough investigation, disseminating recommendations and monitoring that actions are fully implemented
  • Contribute to external groups and specific projects and work streams as required e.g. within the local health and social care community

Person Specification Qualifications Essential
  • Educated to degree/ diploma level with a relevant qualification or equivalent experience
  • Clinical/post graduate management qualification to masters or equivalent level of experience and proven ability to perform at this level
Knowledge/Experience Essential
  • Extensive experience of and demonstrable achievement in managing health/social care services.
  • Management of resources and good track record with change management, efficiency savings and financial recovery plans
  • Experience of modernising services without additional resources.
  • Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
  • Experience of project management and imaginative planning
  • Experience of managing a diverse practitioner team (multi site).
  • Measurable track record in involving and motivating staff to improve performance

Any attachments will be accessible after you click to apply.

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