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Ward Manager

South London & Maudsley NHS Foundation Trust
£45,024 to £50,806 a year per annum inclusive of High Cost Allowance
Closing date
15 Aug 2022

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Senior Manager
Band 7
Contract Type
Full Time
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We are looking for a dynamic inspiring ward manager, someone who is enthusiastic, innovative and wants to work in a service that is committed to providing individualized evidenced based care.

Chaffinch Ward is a 19-bedded pre-discharge low secure ward that caters for male adults and is part of the forensic pathway which is managed by Croydon and Behavioural & Developmental Psychiatry Directorate.

The ward aims to promote recovery and rehabilitation with service users, preparing them for reintegration back into the community. The multidisciplinary team focus on providing compassionate care and a safe and therapeutic environment. Team-working and collaboration is key to the smooth running of the ward.

The pathway includes medium secure beds for male and female patients, an offender personality disorder unit, a low secure unit, an open rehabilitation ward, and four community forensic teams. We accept admissions from medium security, low security, acute wards and community. Patients receive treatment and support to enable them achieve a safe and successful discharge, to the community.

We believe that frontline clinical leadership is essential to improving patient experience and outcomes, and offer opportunities for development, training and support. We are a forward-thinking service and welcome new ideas and improved ways of working to enhance the service user experience.

Main duties of the job

The successful candidate will lead the dedicated multi-professional team in providing care for male service users. The candidate will need to be passionate about high quality patient care and have experience in leadership and Quality Improvement. The post holder will be able to work autonomously as well as part of a multi professional team.

A good ward manager needs to be able to communicate effectively, be a good listener and show strong leadership skills. They need to understand the needs and demands of the nursing team and ensure there is a good balance of skill sets and personalities to work alongside the demands and needs of the service users. They need to have skills to liaise with outside agencies such as community mental health teams, MAPPA, probation, police, family and carers.

Achieving a safe and successful return to the community for our service users is the overall goal for Chaffinch Ward and the appointment of a ward manager who can effectively assist with this aim is paramount.

About us


We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. It is important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.

Some benefits are highlighted here:
  • Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
  • Work life balance, for some job-roles there is flexible working and a range of flexible options, such as: part-time working and job sharing.
  • Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes.
  • Car lease, our staff benefits from competitive deals to lease cars.
  • Accommodation, our staff benefits from keyworker housing available which is available on selected sites.
  • NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.Other benefits include:
  • Counselling services
  • Wellbeing events
  • Long service awards
  • Cycle to work scheme
  • Season ticket loan
  • Childcare vouchers
  • Research opportunities are abundant. We have a large number of students from all disciplines.

Job description Job responsibilities

1) Responsibility for Patient Care: To assess needs. To plan, implement and monitor care in collaboration with the service user, carers, and other members of the multidisciplinary team. To implement care that meets the mental, physical, spiritual, psychological and social needs of the service user, and that is sensitive to age, culture, race, gender, ethnicity, social class, sexuality and disability. To administer medication and psychological treatments with knowledge of contraindications and side effects, and relating accurate information to service users in a format they are able to understand. To demonstrate an understanding of the distress caused by, and social and personal consequences of mental illness for service users and their carers. To actively encourage service users to work towards self-determination and freedom of choice within legal, ethical and professional constraints. To work within policy, professional and legal frameworks at all times. This requires advanced knowledge of NMC Code of Professional Conduct, risk assessment and child protection protocols, Mental Health Act and CPA, and Trust clinical policies.2) Responsibilities for Clinical Leadership of Patient Care: To oversee care delivery to a group of service users, working collaboratively with named nurses and MDT members. To oversee named nurses' practice using managerial and clinical supervision, ensuring appropriate standard of practice and competencies. To oversee patient care and to ensure there is no act or omission of practice. To identify good practice, and encourage the dissemination of this across locally. To recognise practice that needs improvement, ensuring appropriate actions are taken to address this in collaboration with the Team Leader. To provide leadership and mentorship for HCAs, support workers, students, and associate primary nurses. To analyse, respond to and lead staff through complex and challenging clinical situations. To demonstrate an ability to investigate incidents and complaints, and to compile reports as required by the Trust.3) Responsibilities for Communication and Relationships at Work: To understand the importance of relationships to the social and psychological wellbeing of service users. To develop therapeutic relationships which facilitate collaborative working. To actively promote relationships with colleagues that support open communication and collaborative working, taking personal responsibility for one's contribution to the process of MDT working. To maintain a high standard of written communication, recording appropriate events and observations in accordance with Trust policies and the NMC Code of Professional Conduct. To maintain confidentiality of information in accordance with Trust policies and the NMC Code of Professional Conduct.4) Responsibilities for Clinical Environment and Service Development: To understand the responsibilities of shift co-ordination, and to take responsibility for care delivery in a specific area for spans of duty, including maintaining a safe clinical environment. To contribute to the provision of a safe clinical environment which promotes the dignity of service users. To handle service users' property and money in accordance with Trust policies. To participate in service evaluations, benchmarking, research and audit activities, and to contribute to implementation of service modernisation and improvement projects. To contributes to meeting the strategic targets and the needs of the Directorate and Trust, which include financial, workforce development, demand and capacity and outcome monitoring issues.5) Responsibilities for Self Awareness and Professional Development: To develop an understanding of and demonstrate skill in the supervision process through one's own supervision, and in the provision of supervision to junior staff and students. To provide mentorship and professional supervision to junior staff, and assessment of student nurses. To support mentors in developing their mentorship skills. To actively participate in teaching and learning activities within the service. To account for one's own professional practice in accordance with the NMC Code of Professional Conduct, and to maintain requirements for regular re-registration. To demonstrate an ability to identify areas for personal development to improve and enhance knowledge and skills. To participate in the Preceptorship process. To be physically capable of fulfilling the role, and able to work throughout a 24-hour shift system. To demonstrate an awareness of the effects of and one's own limitations in fulfilling some aspects of the role on the mental wellbeing of oneself, and demonstrate ability to seek assistance and guidance from colleagues. To show self-awareness and an ability to reflect and discuss emotions and thoughts in relation to care of service users.6) Responsibilities for Management Role: To be an effective clinical leader and role model with good delegation and supervisory abilities. To identify clinical need, prioritising and deploying resources within budgetary parameters. To co-ordinate staff deployment in off duty and monitoring annual leave, sickness and study days within the parameters of Improved Working Lives. To fulfil the role of unit coordinator in River House medium secure unit on a rota basis To jointly undertake the recruitment and retention of staff within the relevant trust HR policies. To support the Ward Team Leader in ensuring that Personal Development Reviews and Appraisals take place for all staff and that identified training needs are met. Demonstrating an understanding of and contributing to disciplinary and other Human Resource processes.

Person Specification Education/Qualifications Essential
  • Registered Nurse (Mental Health).
  • Practice Assessor and clinical supervision training.
  • Evidence of continuing professional development.
  • Degree or equivalent experience.
  • Diploma in Mental Health Studies
  • Leadership / Management training
Experience Essential
  • Experience of managing an inpatient ward at Band 6 or above.
  • Experience of implementing and monitoring standards of care.
  • Experience of conducting extensive risk assessments.
  • Knowledge and experience of the implementation of the HCR-20 risk assessment.
  • Experience of implementing and monitoring of clinical audits.
  • Experience of recruitment and selection of staff.
Knowledge Essential
  • Specialist clinical knowledge relevant to the service, including evidence based practice.
  • Working knowledge of all relevant legislation associated with forensic mental health care.
  • Knowledge around maintaining quality improvement in the clinical environment.
  • Knowledge around multi-agency involvement in the forensic rehab pathway.
  • Knowledge of managing quality improvement projects.
Skills and Abilities Essential
  • Ability to negotiate and reach compromises in verbal discussions in a manner which inspires confidence and respecting others. I
  • Ability to build and maintain high standards of professional links and communication channels.
  • Ability to analyse complex issues/problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions.
  • Proven ability to maintain a balance between strategic and operational management.
  • Appreciation of the complexities involved in the Ward Manager's role and how to balance clinical and non-clinical responsibilities.

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