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Band 6 Advanced Patient Systems Officer

Employer
North Middlesex University Hospital NHS Trust
Location
London
Salary
£42,939 to £50,697 per annum including Outer London HCAS
Closing date
24 Oct 2024
View more categoriesView less categories
Profession
Other Health Profession
Grade
Band 6
Contract Type
Permanent
Hours
Full Time
The Advanced Patient Systems Officer will be responsible for overseeing the management of clinical systems and complex service user issues, responding to issues in a professional and timely manner. Liaison with supplier account managers to ensure prompt resolution to issues and communication with all Trust users is central to this role. Close work with Project Teams acting as an SME for key clinical systems and representing Patient Systems on Project Boards will ensure a smooth transition of new systems into the business as usual workflows.

Main duties of the job

To provide complex clinical application support to service users.

To diagnose complex issues and resolve where able. Escalation of issues to relevant team members, third party suppliers where appropriate.

To monitor system performance and other issues, escalating recurrent or major problems or patterns to Senior Patient Systems Officer and contributing to their resolution.

About us

North Mid is part of North Central London integrated care system - consisting of the NHS and Local authority organisations in Camden, Islington, Barnet, Enfield and Haringey. As with other ICS's, we are working increasingly closely with partners and indeed many of our financial and performance objectives are measured at this system level. Whilst all organisations remain as standalone, statutory bodies we have an ICS infrastructure for making shared decisions and agreeing shared approaches.

We are proud of our staff and want to ensure their training allows them to provide excellent clinical care. We are also a training unit for medical students from UCL and St George's University Grenada, and for nursing and midwifery students from Middlesex and City Universities.

Take a tour of our hospital here

Job description

Job responsibilities

The Advanced Patient Systems Officer will be responsible for overseeing the management of clinical systems and complex service user issues, responding to issues in a professional and timely manner. Liaison with supplier account managers to ensure prompt resolution to issues and communication with all Trust users is central to this role. Close work with Project Teams acting as an SME for key clinical systems and representing Patient Systems on Project Boards will ensure a smooth transition of new systems into the business as usual workflows.

Person Specification

Experience

Essential

  • Experience of working at a senior level within a customer-focused and service environment.
  • Working with staff at all levels across a multidisciplinary team in a variety of environments.
  • Extensive knowledge and experience of Rio.


Desirable

  • Team leadership experience in an IT customer-focused environment.
  • Extensive knowledge and experience of System C Careflow products.


Skills and abilities

Essential

  • Communicates complicated, difficult to explain IM& T issues to non IM& T staff/suppliers. communicates very detailed IM& T information within peer groups
  • Analyses, investigates and resolves complex IM& T queries, where there are a number of options analyses user requirements which may require configuration of software and hardware
  • Inputting and manipulating data, information into computer databases, system uses fine tools when working on IM& T systems
  • Allocates work to more junior staff in the section. / Undertakes day to day management of section e.g. recruitment, appraisal, performance, training delivers specific specialist training on a range of IM& T subjects / delivers training in own specialism to other staff and organisations.
  • Interprets data, creates reports designs, develops or programs and maintains computer systems maintains user IT accounts and system rights maintains computer hardware. e.g. desktops, cabling, servers, printers supports the development of IM& T training package with the wider training team.
  • Modification or creation of aspects of information systems or hardware. E.g Changing modules within a reporting system, IT systems.
  • complex presentations to large groups


Education and qualifications

Essential

  • Knowledge of a range of IM& T areas acquired through qualification to degree or equivalent level or relevant experience
  • Specialist knowledge acquired through post graduate diploma or equivalent experience
  • In depth knowledge and experience of the use of IT in healthcare.


Desirable

  • PRINCE 2 Foundation qualification in Project Management
  • EPR systems administration training certification.


Employer details

Employer name

North Middlesex University Hospital NHS Trust

Address

North Middlesex University Hospital and Community Setting

Sterling Way, London N18 1QX

London

N18 1QX

Any attachments will be accessible after you click to apply.

393-NMUH-1713

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