Operational Lead
- Employer
- Midlands Partnership NHS Foundation Trust
- Location
- Shropshire and South Staffordshire
- Salary
- £53,755 to £60,504 per annum
- Closing date
- 22 Oct 2024
View more categoriesView less categories
- Profession
- Other Health Profession
- Grade
- Band 8A
- Contract Type
- Permanent
- Hours
- Full Time
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Are you an experienced clinician with a passion for working effectively and creatively with people with learning disabilities? Do you relish the challenge of supporting colleagues from all professional groups to deliver the best possible specialist services? Are you committed to co-production and working alongside experts in service improvement initiatives? Are you committed to supporting staff well-being and feel driven to address health inequalities faced by people with learning disabilities? If your answer to these questions is yes, then our vacant Operational Lead post in our Adult Learning Disability Services may be for you! As an active member of our Senior Leadership Team, you will lead and champion all professional groups across the Adult Learning Disability Services. You will be responsible for inspiring, motivating and empowering staff to deliver the highest possible standards of care mindful of the challenges and opportunities afforded by Blended working and the lessons learned during the pandemic.We are keen to attract applicants who can support us to continue and expand upon the excellent work our teams deliver everyday. We hope this opportunity excites you, and if you would like to be part of our journey, please contact us for more information.
Calum Stronach - Head of Specialised Services Calum.Stronach@mpft.nhs.ukMary Fairgrieve - Operational Lead Mary.Fairgrieve@mpft.nhs.uk Interview date TBC
Main duties of the job
The post holder has a lead role in the operational leadership of the staff within the Adult Community Learning Disability Service across Shropshire and South Staffordshire.The post holder is responsible for providing operational leadership to oversee the safe and effective delivery of services and adherence to all relevant Trust Policy and Procedures.
The post holder contributes to business planning and service development/improvement initiatives to maximise the quality and efficiency of the service. The post holder will lead on service innovation and development across Community Adult Learning Disability Services and will work in conjunction with the Senior Leadership Team and Clinical Leads to ensure these resources and efficiencies are maximised.
The post holder will have a flexible approach to work, skills in prioritising key tasks and the ability to meet deadlines. The post holder will have daily contact with a wide range of staff at all levels internal and external to MPFT including regular contact with service users, carers, partner organisations, external agencies and third sector organisations.
The post holder will be responsible for the operational management of staff within the Adult Learning Disability Services, leadership, the delivery and delegation of management supervision and ensuring appropriate clinical / professional supervision takes place as per Trust policy and procedure.
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Job description
Job responsibilities
Service Development and Review
As Operational Lead, the post holder will:1. Have responsibility for the overall governance and operational management of all staff, across Community Adult Learning Disability Services. 2. Work with the Head of Specialised Services, the other members of the Senior Leadership Team and Clinical Leads to identify the service direction and translate national and local initiatives into local priorities.3. Lead on change management processes within Community Adult Learning Disability Services.4. Ensure the effective clinical management of all services within the financial framework. Identify to senior managers within the Trust, and to commissioners, any difficulties identified that will affect contractual requirements.5. Work in partnership with Commissioners and other partner agencies to provide services that achieve the best possible outcomes for service users.6. Lead on the production, analysis, presentation and dissemination of information to aid decision-making for service improvements and changes to be responsible for the analysis, investigation and resolution of anomalies and issues.7. Manage, develop and improve working practices, protocols setting standards and promoting a positive performance culture throughout the Community Adult Learning Disability Service to deliver a high quality and efficient service. Including liaison and joint working with corporate departments i.e. Human Resources, Finance, Information Management, Performance and Facilities & Estates. 8. Act as a nominated representative of the Service at internal and external meetings, and act on behalf of the Head of the Specialist Learning Disabilities Directorate in their absence. 9. Ensure all staff resources are utilised effectively and efficiently to provide optimum staffing levels in areas of greatest need, whilst giving consideration to contractual obligations. 10. Responsible for the procurement of equipment and resources within the service.11. Responsible for own and others health and safety, reporting all issues to the Line Manager and working within the Trust's Health and Safety policies and the Health and Safety at Work Act.12. Responsible for human resource issues (in partnership with Clinical Leads and Professional Leads as appropriate). 13. Oversee workforce development within the Services. This includes financial management, recruitment and retention, deployment of staff, reviewing performance (and resolution of dispute) and maintenance of appropriate workforce plans. 14. Demonstrate effective leadership in developing new roles with the Head of Service and Senior Leadership Team at a local, regional and national level in line with best practice service user feedback and national guidance. 15. Provide advice, information and support in relation to the Local Authority and NHS Complaints procedures. Implement associated actions and recommendations.16. In conjunction with the Business Support Manager, and Head of Specialised Services, to monitor and manage the performance of the Adult Learning Disability Services and individual team members, to ensure achievements of Trust/Organisational targets/objectives (including delivery of all KPIs).17. Liaise with Professional Leads to ensure the Adult Learning Disability Services provide high quality of learning environments for all student and trainees clinical placements as required.
Systems and equipment23. Provide accurate service and clinical activity information as required by the Trust. This will require the use of written and electronic communication according to protocols in line with local and national standards.24. Co-ordinate the monitoring of information and activity requirements and ensure the timely inputting of contractual information on Trust information systems. 25. Be computer and IT literate. Be responsible for inputting information to the Performance Management process and other service delivery frameworks. 26. Plan, undertake and coordinate service audit to improve outcomes of care and treatment on the basis of activity data and discussions with the Senior Leadership Team. 27. Take responsibility for financial, clinical, and corporate risk management in areas of responsibility and contribute/update Service and Trust Risk Register.28. Ensure Trust Health and Safety Polices are implemented, including Infection Control procedures.29. Develop policies, procedures and practices which reflect the nature of the service and current best practice.
Decisions and Judgements31. The post holder will take a proactive approach to Community Adult Learning Disability Services Management arrangements and be a key participant in Directorate Management Team Meetings, Clinical Governance and Risk, and other Directorate and Trust wide groups32. Participate in the management On Call arrangements as required.33. Produce training plan for the Adult Learning Disability Service on an annual basis linked to statutory requirements, national and local priorities, needs of clients and the development needs of staff.34. Ensure that the training and development needs of the workforce are identified on Trust annual training plans.35. Ensure operational and clinical supervision is delivered effectively to all staff (as per Trust Policy). And that all staff are in receipt of high quality, effective annual appraisals with relevant training opportunities to meet CPD and service objectives.36. Identify and support development opportunities for staff succession planning.37. Attend meetings, reviews and undertake liaison with Commissioners, Carers and other professionals to ensure a high-quality service is provided for clients.38. Instigate investigations in regard to incidents and disseminate learning where standards are compromised.39. Ensure all Trust Policies and Procedures are implemented and adhered to (including Business Continuity Plans). 40. Advise on the interpretation and implementation of policies impacting on service delivery. Issues pertaining to these policies will be clearly communicated to all staff. 41. Make decisions and recommendations in the absence of precedence and sometimes without the recourse to others, thereby exercising and high degree of personal and professional autonomy. 42. Reconcile professional differences of opinion in order to achieve the most appropriate decisions and outcomes. 43. Provide advice using knowledge and expertise, communicating these using effective verbal and non-verbal communication skills and demonstrate empathy and leadership appropriate to the management of the situation.44. Work across multi-disciplinary/multi-agency teams, this will involve liaison and negotiation around highly complex ethical situations and risks, co-operative working and knowledge of multi-agency/inter-agency approaches.
Communication and relationships45. Work collaboratively with other members of the Senior Leadership Team and Clinical and Professional Leads to be responsible for developing and implementing clinical strategy across the Specialist Learning Disabilities Services.46. Create a culture within the Service where all staff respect the individuality, values, cultural, religious and sexual diversity of our service users and carers and staff and contribute to the Service meeting these needs.47. Respond to and deal with complex enquiries. Communicate effectively to manage challenging situations. Responsible for the handling of urgent calls, dealing with them appropriately in a confidential manner and taking all appropriate action.48. Promote effective exchanges of information at all times using appropriate methods of communication according to need i.e. face to face, telephone, electronic video call and written methods of communication as required. 49. Ensure systems are in place to enable the pro-active cascading of communication within the Services and ensure external communications to promote the Service are of the highest standard (including websites and social media). 50. Facilitate positive team working across the Service and encourage the development of active two-way communication between front-line staff and Clinical Leads/Managers/Professional Leads. 51. Prepare high quality written reports as required by the Service, Trust and partner organisations. 52. Handle difficult, complex and emotional situations with tact and diplomacy, e.g. staff disciplinary and performance issues.
Physical demands of the job53. The post requires physical effort associated with sitting for long periods in order to complete complex written and numerical tasks.54. The post-holder will be required to travel over a large geographical distances to visit various Clinical Teams in person.
Most challenging/difficult parts of the job57. Exposure to frequent interruption to routine, relating to competing requests and demands.58. Concentration in meetings to record notes accurately and to agree key actions.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with their manager. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.
Person Specification
Qualifications
Essential
Desirable
Experience
Essential
Desirable
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
TBA covers Shropshire and South Staffordshire
Shropshire and South Staffordshire
ST16 3AG
<
Any attachments will be accessible after you click to apply.
301-LG-24-6620660
Calum Stronach - Head of Specialised Services Calum.Stronach@mpft.nhs.ukMary Fairgrieve - Operational Lead Mary.Fairgrieve@mpft.nhs.uk Interview date TBC
Main duties of the job
The post holder has a lead role in the operational leadership of the staff within the Adult Community Learning Disability Service across Shropshire and South Staffordshire.The post holder is responsible for providing operational leadership to oversee the safe and effective delivery of services and adherence to all relevant Trust Policy and Procedures.
The post holder contributes to business planning and service development/improvement initiatives to maximise the quality and efficiency of the service. The post holder will lead on service innovation and development across Community Adult Learning Disability Services and will work in conjunction with the Senior Leadership Team and Clinical Leads to ensure these resources and efficiencies are maximised.
The post holder will have a flexible approach to work, skills in prioritising key tasks and the ability to meet deadlines. The post holder will have daily contact with a wide range of staff at all levels internal and external to MPFT including regular contact with service users, carers, partner organisations, external agencies and third sector organisations.
The post holder will be responsible for the operational management of staff within the Adult Learning Disability Services, leadership, the delivery and delegation of management supervision and ensuring appropriate clinical / professional supervision takes place as per Trust policy and procedure.
About us
By joining Team MPFT, you will be helping your communities and in return for this, we will support you by
- Supporting your career development and progression
- Excellent NHS Pension scheme
- Generous maternity, paternity and adoption leave
- Options for flexible working
- Up to 27 days annual leave (increasing with service up to 33 days) and the opportunity to purchase additional leave
- Extensive Health and Wellbeing support and resources
- If you work in our community teams, we pay for your time travelling between patients
- Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres), mileage paid at lease car rate
- Salary sacrifice car - fully insured and maintained (including tyres), your gross pay is reduced by the cost of the vehicle before tax, NI and pension deductions are calculated, mileage paid at business rates
- Salary sacrifice bikes up to £2k
- Free car parking at all trust sites
- Free flu vaccinations every year
- Citizens Advice support linked with a Hardship Fund for one off additional support up to £250 (if the criteria is met)
And more. We are proud to be a diverse and inclusive organisation and there is a choice of staff networks that help you meet like-minded people.
Please note, we may be required to close this vacancy early if we receive a high volume of applications
Job description
Job responsibilities
Service Development and Review
As Operational Lead, the post holder will:1. Have responsibility for the overall governance and operational management of all staff, across Community Adult Learning Disability Services. 2. Work with the Head of Specialised Services, the other members of the Senior Leadership Team and Clinical Leads to identify the service direction and translate national and local initiatives into local priorities.3. Lead on change management processes within Community Adult Learning Disability Services.4. Ensure the effective clinical management of all services within the financial framework. Identify to senior managers within the Trust, and to commissioners, any difficulties identified that will affect contractual requirements.5. Work in partnership with Commissioners and other partner agencies to provide services that achieve the best possible outcomes for service users.6. Lead on the production, analysis, presentation and dissemination of information to aid decision-making for service improvements and changes to be responsible for the analysis, investigation and resolution of anomalies and issues.7. Manage, develop and improve working practices, protocols setting standards and promoting a positive performance culture throughout the Community Adult Learning Disability Service to deliver a high quality and efficient service. Including liaison and joint working with corporate departments i.e. Human Resources, Finance, Information Management, Performance and Facilities & Estates. 8. Act as a nominated representative of the Service at internal and external meetings, and act on behalf of the Head of the Specialist Learning Disabilities Directorate in their absence. 9. Ensure all staff resources are utilised effectively and efficiently to provide optimum staffing levels in areas of greatest need, whilst giving consideration to contractual obligations. 10. Responsible for the procurement of equipment and resources within the service.11. Responsible for own and others health and safety, reporting all issues to the Line Manager and working within the Trust's Health and Safety policies and the Health and Safety at Work Act.12. Responsible for human resource issues (in partnership with Clinical Leads and Professional Leads as appropriate). 13. Oversee workforce development within the Services. This includes financial management, recruitment and retention, deployment of staff, reviewing performance (and resolution of dispute) and maintenance of appropriate workforce plans. 14. Demonstrate effective leadership in developing new roles with the Head of Service and Senior Leadership Team at a local, regional and national level in line with best practice service user feedback and national guidance. 15. Provide advice, information and support in relation to the Local Authority and NHS Complaints procedures. Implement associated actions and recommendations.16. In conjunction with the Business Support Manager, and Head of Specialised Services, to monitor and manage the performance of the Adult Learning Disability Services and individual team members, to ensure achievements of Trust/Organisational targets/objectives (including delivery of all KPIs).17. Liaise with Professional Leads to ensure the Adult Learning Disability Services provide high quality of learning environments for all student and trainees clinical placements as required.
Systems and equipment23. Provide accurate service and clinical activity information as required by the Trust. This will require the use of written and electronic communication according to protocols in line with local and national standards.24. Co-ordinate the monitoring of information and activity requirements and ensure the timely inputting of contractual information on Trust information systems. 25. Be computer and IT literate. Be responsible for inputting information to the Performance Management process and other service delivery frameworks. 26. Plan, undertake and coordinate service audit to improve outcomes of care and treatment on the basis of activity data and discussions with the Senior Leadership Team. 27. Take responsibility for financial, clinical, and corporate risk management in areas of responsibility and contribute/update Service and Trust Risk Register.28. Ensure Trust Health and Safety Polices are implemented, including Infection Control procedures.29. Develop policies, procedures and practices which reflect the nature of the service and current best practice.
Decisions and Judgements31. The post holder will take a proactive approach to Community Adult Learning Disability Services Management arrangements and be a key participant in Directorate Management Team Meetings, Clinical Governance and Risk, and other Directorate and Trust wide groups32. Participate in the management On Call arrangements as required.33. Produce training plan for the Adult Learning Disability Service on an annual basis linked to statutory requirements, national and local priorities, needs of clients and the development needs of staff.34. Ensure that the training and development needs of the workforce are identified on Trust annual training plans.35. Ensure operational and clinical supervision is delivered effectively to all staff (as per Trust Policy). And that all staff are in receipt of high quality, effective annual appraisals with relevant training opportunities to meet CPD and service objectives.36. Identify and support development opportunities for staff succession planning.37. Attend meetings, reviews and undertake liaison with Commissioners, Carers and other professionals to ensure a high-quality service is provided for clients.38. Instigate investigations in regard to incidents and disseminate learning where standards are compromised.39. Ensure all Trust Policies and Procedures are implemented and adhered to (including Business Continuity Plans). 40. Advise on the interpretation and implementation of policies impacting on service delivery. Issues pertaining to these policies will be clearly communicated to all staff. 41. Make decisions and recommendations in the absence of precedence and sometimes without the recourse to others, thereby exercising and high degree of personal and professional autonomy. 42. Reconcile professional differences of opinion in order to achieve the most appropriate decisions and outcomes. 43. Provide advice using knowledge and expertise, communicating these using effective verbal and non-verbal communication skills and demonstrate empathy and leadership appropriate to the management of the situation.44. Work across multi-disciplinary/multi-agency teams, this will involve liaison and negotiation around highly complex ethical situations and risks, co-operative working and knowledge of multi-agency/inter-agency approaches.
Communication and relationships45. Work collaboratively with other members of the Senior Leadership Team and Clinical and Professional Leads to be responsible for developing and implementing clinical strategy across the Specialist Learning Disabilities Services.46. Create a culture within the Service where all staff respect the individuality, values, cultural, religious and sexual diversity of our service users and carers and staff and contribute to the Service meeting these needs.47. Respond to and deal with complex enquiries. Communicate effectively to manage challenging situations. Responsible for the handling of urgent calls, dealing with them appropriately in a confidential manner and taking all appropriate action.48. Promote effective exchanges of information at all times using appropriate methods of communication according to need i.e. face to face, telephone, electronic video call and written methods of communication as required. 49. Ensure systems are in place to enable the pro-active cascading of communication within the Services and ensure external communications to promote the Service are of the highest standard (including websites and social media). 50. Facilitate positive team working across the Service and encourage the development of active two-way communication between front-line staff and Clinical Leads/Managers/Professional Leads. 51. Prepare high quality written reports as required by the Service, Trust and partner organisations. 52. Handle difficult, complex and emotional situations with tact and diplomacy, e.g. staff disciplinary and performance issues.
Physical demands of the job53. The post requires physical effort associated with sitting for long periods in order to complete complex written and numerical tasks.54. The post-holder will be required to travel over a large geographical distances to visit various Clinical Teams in person.
Most challenging/difficult parts of the job57. Exposure to frequent interruption to routine, relating to competing requests and demands.58. Concentration in meetings to record notes accurately and to agree key actions.
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with their manager. This job description will be reviewed regularly in the light of changing service requirements and any such changes will be discussed with the post holder.
Person Specification
Qualifications
Essential
- First level professional qualification in Nursing /AHP/Social Work or Psychology.
Desirable
- Training in leadership.
Experience
Essential
- Significant demonstrable post qualification experience at Band 7 (or above) working in specialist learning disability setting.
Desirable
- Experience of participating in admission avoidance initiatives i.e. use of DSR or equivalent other hospital avoidance register and CETRs/CTRs.
Employer details
Employer name
Midlands Partnership NHS Foundation Trust
Address
TBA covers Shropshire and South Staffordshire
Shropshire and South Staffordshire
ST16 3AG
<
Any attachments will be accessible after you click to apply.
301-LG-24-6620660
You need to sign in or create an account to save a job.
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