We are looking for motivated, caring and creative Psychology Graduates to come and join our exciting and fast paced Crisis Line Service. Your role will be to provide support, advice, and guidance to people accessing the SLaM Crisis Line Service.

The service is intended to promote a least restrictive option of care to those experiencing a mental health problem, learning disability, social relationship problems or substance misuse. You will help to divert unnecessary attendance at Emergency Departments via a 24/7 telephone intervention approach. You will also work closely with the Crisis Assessment Team and other areas within the remit of the ARC Service.

The shift patterns are, 08:00hs to 16:00hs, 14:00hs to 22:00hs and 21:45hs to 08:15hs.

Main duties of the job

To provide telephone advice and help to all those that contact the crisis with apparent mental health problems.

To provide follow up care as appropriate, in liaison with other professionals as appropriate.To promote, at all times, a positive image of people with mental ill-health.

To be responsible for responding to crisis situations, where necessary seeking advice and guidance from other senior professionals. To implement prescribed strategies or interventions to manage crisis effectively and to inform relevant staff in a timely manner.

Liaison with both internal and external stakeholders including wards, community teams, social care, GP's, NHS 111 and Police. An emphasis is therefore placed on the post holder's ability to communicate in a professional manner at all times.

About us

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family.

We want you to feel like you are part of a close knit team at South London and Maudsley. It's important to us that you valued and appreciated and that are why we have a comprehensive benefits package on offer.

Some of our benefits include:

We offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.

Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing

Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes

Car lease, our staff benefits from competitive deals to lease cars

Accommodation, our staff benefits from key-worker housing available which is available on selected sites

NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.

Other benefits include:

Counselling services

Wellbeing events

Long service awards

Cycle to work scheme

Season ticket loan

Childcare vouchers

Staff restaurants

.

Job description

Job responsibilities

To provide telephone advice and help to all those that contact the crisis with apparent mental health problems.

To be compassionate in meeting the needs of those people, and their carers, who come into contact with the service.

To be responsible for the provision of excellence in clinical care and to promote a culture of evidence based practice and person centred care.

To be professionally accountable and responsible for individual interaction with those who contact the service.

To provide follow up care as appropriate, in liaison with other professionals as appropriate.

To promote, at all times, a positive image of people with mental ill-health.

I promise to

Be caring, kind and polite

Do what I say Im going to do

Take the time and listen to you

Be honest and direct with you

Be prompt and value your time

To be responsible for ensuring the highest professional standards and attitudes towards the care of clients are maintained at all times and that care is delivered in accordance with evidence based practice.

To make recommendations which take risk formulation fully into account.

To be responsible for decision making and co-ordination in a crisis situation, where necessary seeking advice and guidance from other relevant professionals. Where appropriate and with authorisation, to act as an advocate for clients/carers.

To be responsible for responding to crisis situations, where necessary seeking advice and guidance from other senior professionals.

To implement prescribed strategies or interventions to manage crisis effectively and to inform relevant staff in a timely manner.

To use appropriate communication methods to ensure effective therapeutic engagement with clients including the giving and receiving of complex or sensitive information where understanding may be limited.

Working alongside other members of the multi-disciplinary team to ensure effective care delivery, including the use of evidenced based interventions, risk assessment and management and safe discharge processes and care is transferred seamlessly.

The post holder will ensure the physical health care needs of service users are appropriately addressed and monitored.

The post will involve liaison with both internal and external stakeholders including wards, community teams, social care, GPs, NHS 111 and Police. An emphasis is therefore placed on the post holder's ability to communicate in a professional manner at all times.

Person Specification

Essential Requirements

Essential

• Psychology Graduate, min 2:1 first degree
• Good risk and assessment skills
• Effective communication and negotiations skills
• Ability to work with carers and relatives
• Previous clinical experience in mental health
• Experience of delivering evidence based care to address service users mental and physical health needs
• Relevant post-graduate clinical experience under supervision of a qualified mental health practitioner
• Flexibility to work shift patterns across 24hr period, 7 days a week and all clinical areas as required

Desirable

• Evidence of ongoing professional development
• Training in specialised areas such as dual diagnosis, family work, CBT, and Brief Solution Focused therapy
• Commitment to obtain service user feedback and involving service users in the development of service
• Working with people from a variety of cultural backgrounds
• Evidence of a good knowledge of medication and medication management with clients
• Experience of working with service users who are in crisis in the community
• Working Knowledge of mental health policy and legislation
• The ability to conduct detailed assessments of situations over the telephone

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Maudsley

Denmark Hill

London

SE5 8AZ

Any attachments will be accessible after you click to apply.

334-CLI-6670103