We are looking for enthusiastic, skilled and motivated individuals to join our team of Clinical Systems Specialists. Previous experience in healthcare information technology is not essential, although a reasonable level of IT literacy and a key eye for detail is required. We will provide all the training and development you will need to become an expert in ensuring all technical solutions are fully tested, documented, change controlled and deployed safely and efficiently.

As part of our award-winning digital team, this is an opportunity to be a part of delivering the future of the electronic patient record though a highly varied, challenging and rewarding role which is pivotal in ensuring the technical teams have all the support they need to safely and accurately deploy digital solutions in a wide range of clinical systems. You will have the opportunity to develop your knowledge on all the new initiatives and maintenance releases in live clinical system as well as working with a range of staff at all different levels to ensure their needs are met and guiding them on ensuring this is done safely and effectively.

This is a great opportunity to join a varied and innovative team with many career development and progression pathways at an exciting time in our digital journey.

Main duties of the job

In this role you will be joining a fun and dynamic team of experts in the end to end delivery of electronic solutions which are designed to improve the safety and care of patients. You will have the opportunity to understand how digital processes work and be they key in supporting the technical experts in delivering a wide range of solutions. You will be responsible for the access to a number of different systems and environments, testing of solutions to agree deployment whilst maintaining valued relationships to ensure everyone has the support and after care needed. This will also include continually developing the the Change Management documentation and deployment processes. In order to succeed in the role the ideal candidate will have:

o a strong team work ethic and sense of accountability

o an ability to manage priorities and conflicting deadlines whilst keeping calm in times of pressure

o an ability to plan and support short, medium & long term deployment solutions

o excellent communication skills and an ability to engage with colleagues of all levels

o a desire to improve patient care and outcomes and a passion for continuous improvement

o an understanding of the challenges faced by staff in an acute hospital

o an understanding of change management and deployment requirements

About us

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Our award-winning digital team sits at the heart of the organisation, providing technical, infrastructure and system support to colleagues in all three of our hospitals. As part of the EPR team, you will play an important role in ensuring that we develop and maintain our electronic patient record, in a way that supports clinicians to deliver the best patient care. This role provides a unique opportunity to work with staff from right across the organisation and get directly involved in digital system implementations that make a difference.

Job description

Job responsibilities

This role is combines a mix of office based and home working. You will be:

Offering advice and guidance on the criteria to be met to allow solutions to be safe and ready to move through environments

Working with the wider IT team to manage their system access to meet their needs

Supporting the creation and development of both new and updated system implementations

Participating in business change, design, configuration, development and system testing

Working flexibly and together with the team to achieve project and optimisation delivery

Involved in developing a robust and functional change management methodology

Able to make sensible and informed decisions about the required deployment standards being met before giving access to move solutions through to live deployment

Involved in the testing of solutions and checking supporting documentation to ensure every deployment is functional and safe

Providing on the ground support including working out of hours / nights, during system implementations

Person Specification

Qualifications

Essential

• Degree or equivalent experience
• Qualification in Change Management or equivalent experience

Desirable

• Evidence of continuous learning

Experience

Essential

• Demonstrable knowledge and understanding of change management concepts including change control, process mapping and redesign, stakeholder management and benefits management
• Experience of administering and tracking progress of technical deployments through a multi-environment system
• Experience in testing technical solutions

Desirable

• Experience of implementing innovation and improvement processes & methodology
• Experience in the use of an electronic clinical system

Knowledge & Skills

Essential

• Demonstrable knowledge of a range of Microsoft Office products such as Word, PowerPoint, Project, Visio and in particular Excel
• Proactive, takes own initiative and able to manage own workload under pressure in a fast paced and demanding environment
• Able to diagnose and solve complex problems involving systems used by a large number of staff
• Excellent communication and interpersonal skills with staff at all levels
• Eye for detail to ensure required criteria is met in order to fulfill a safe and documented deployment

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Great Western Road

Gloucester

GL1 3NN

Any attachments will be accessible after you click to apply.

318-24-COR-R12791