The Digital Services Support Analyst role is a specialist role and holds responsibility for the delivery of service and support for all Clinical Applications within the remit of Digital Services, working with internal trust teams and third-party suppliers. The primary responsibility of the position is for the support, management and configuration of all Oracle Cerner applications and interfaces with third party software.

The post-holder will have significant experience of working as part of the CRS Back Office/Support team, a subject-matter expert in supporting, maintaining, and configuring Oracle Cerner Applications or similar complex clinical systems and have a full understanding of processes and procedures covering inpatient and outpatient workflows.

Main duties of the job

Duties will include meeting required Service Level Agreements, resolving reported issues and actioning requests for additions or changes to local configuration, which will include testing the changes, creating relevant documentation on new and existing procedures/systems, ensuring Digital Services security standards are met and to support the day-to-day requirements for supporting the Royal Free London Group.

Please refer to attached Job Descriptions for full details of the role.

About us

The post holder will offer World Class Care to service users, staff, colleagues, and patients alike so that everyone at the Royal Free can feel:

• Always Welcome
• Clearly communicating in a confident and supporting manner
• Respectful to all staff
• Reassuring ensuring the staff member understands the support you are providing for Clinical Applications.

You will be working within Digital Services, Patient Systems Group under the management of the Head of Systems Administration Group where you will work closely with all colleagues in the provision of supporting Clinical Applications.

Job description

Job responsibilities

Please refer to attached Job Description for full responsibilities of the Support Analyst role for all Clinical Applications

Person Specification

Education & professional Qualifications

Essential

• Educated to Degree level standard or equivalent

Experience

Essential

• Demonstrate experience of working within the NHS
• Practical experience of working within a CRS Back Office Support Team
• Experience of working and configuring within Oracle Cerner Applications.
• Demonstrate experience working in a 2 nd/3rd line support role supporting Clinical Applications
• Working with a range of staffing groups including clinicians, nursing and operational/service managers.

Skills and aptitudes

Essential

• Excellent verbal and written communication skills
• Good customer care skills and customer focused approach
• Ability to prioritise and work to deadlines
• Ability to work across organisational and professional boundaries
• Influencing, motivation and negotiation skills
• Good analytical and problem solving skills - ability to analyse complex data/information and make judgements/draw conclusions

Personal Qualities & attributes

Essential

• Ability to work as part of a team
• Ability to work using own initiative
• Flexible and positive attitude towards work

Others

Essential

• Flexibility to the requirements of a support role.
• Requirement to travel other sites as required.

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free LHospital

Pond Street

London

NW3 2QG

Any attachments will be accessible after you click to apply.

391-RFL-6630857