We require a Senior Service Engineer to join our Datacentre Infrastructure Team.

The post holder will report to the Senior Infrastructure Architect, while working closely with the Datacentre Manager and the respective Infrastructure teams.

The role will also require that the individual develops good working relationships with the Service Management, Information Governance and Cyber Security teams.

The post holder will have extensive experience providing specialist third line technical support for Linux (Red Hat) servers. They will also have experience supporting technologies such as, IBM Storage, IBM Spectrum Protect backup solution, SAN Infrastructure, Cisco and Dell blade servers and Cisco ACI network.

• Interview Date Tuesday, 22 October 2024
• 37 Hours 30 Minutes/Week
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Main duties of the job

• To manage and provide specialist advice across a number of systems including
  Linux (Red Hat), Spectrum Protect backup software, IBM storage, San Infrastructure.
  
• Provide strategic planning of the IT infrastructure within specialised areas to ensure it remains in support and fit for purpose.
• Deliver projects to help upgrade and decommission infrastructure.
• Determine the cause of systems software or hardware problems, arrive at a solution and implement appropriate actions to remedy.
• Install all systems software, upgrades or new releases, all utility software, and all temporary program fixes. Perform system builds as required.
• Maintain the production environment - work to reduce the risk of disruption to the production environment.
• Assist programming and operations personnel with fault finding for technical problems and assist with their resolution.
• Ensure performance considerations are designed into system configurations and maintain a formal methodology for reporting performance.

About us

Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of �1 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We're also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 2 million patients 'contacts' each year, delivering high standards of healthcare.

Please see attached information on what Staff Benefits we have to offer at our Trust.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Job description

Job responsibilities

• The postholder will support the Server Manager and:
  • Recognise subtle problems with system design or performance and act appropriately to improve the condition, seeking validation of actions in advance as appropriate.
  • Intuitively grasp familiar, stable system performance situations.
  • Respond to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response.
  • Coach less experienced IT professionals.
  • Perform other duties and undertake special projects as requested by the IT Manager.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate.The method of payment is a salary deduction from your first months pay.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Person Specification

Qualifications & Education

Essential

• oEducated to Degree level in an IT related subject or equivalent level of experience plus significant experience in a third line server support role

Knowledge & Experience

Essential

• oHave the ability to converse fluently, logically and confidently with a wide range of levels of staff.
• oHave extensive experience of Linux administration
• oExcellent knowledge of server architectures
• oPossess highly developed specialist knowledge in the following areas: o Virtualisation technologies including VMware/vSphere and Hyper-V. o Enterprise level storage technologies o Practical experience of building server infrastructure o Server backup technologies o WSUS/Security Patching o Server Operating System security o Active Directory/Group Policy/DNS/DHCP
• oHave experience in project management techniques, ideally holding a recognised project management qualification
• oRecognise subtle problems with system design or performance and act appropriately to improve the condition, seeking validation of actions in advance as appropriate.
• o Coach less experienced IT professionals.
• Perform other duties and undertake special projects as requested by the IT Manager

Desirable

• oExperience with SAN technologies.
• oExperience with backup software such as TSM (Spectrum Protect).
• oExperience of bash/PowerShell scripting
• oExperience of Red Hat Linux administration.

Skills & Abilities

Essential

• oHave effective organisational and coordination skills, combined with ability to work to deadlines under pressure
• oHave analytical skills including the ability to handle numerical data and statistics
• oAbility to work proactively under own initiative, take responsibility and work to deadlines
• oHave analytical skills including the ability to handle numerical data and statistics
• oHave the ability to converse fluently, logically and confidently with a wide range of levels of staff.

Employer details

Employer name

The Newcastle upon Tyne Hospitals NHS Foundation Trust

Address

Trustwide

317 Trustwide

NE7 7DN

Any attachments will be accessible after you click to apply.

317-2024-38-08-DR