Job Overview:

We are looking to recruit a dynamic, efficient and reliable person to our Information Governance team into the role of Corporate IG Officer- Band 5 to implement and actively monitor the Information Governance assurance program and manage the corporate record and Freedom of Information compliance across the Trust.

The successful candidate must have good interpersonal communication and customer service skills and a can do attitude. The post holder must have knowledge, working experience b and professional qualification ( or equivalent experience) of relevant legislation around requirements to requests made under the Freedom of Information Act, confidential patient information and access to health records, track record in successful written and verbal communication with a variety of people, including service users, their representatives, clinicians, service managers and staff from other agencies. It is essential to have proficient computing skills, especially using Microsoft Office applications.

Career Progression pathways and development opportunities:

We are committed to get the very best out of our staff and support staff in their career aspirations. We have career pathways available, where you will be able to develop your skills and build on your experience to progress into other roles across different specialties such as IG Assurance, Compliance and Privacy Roles.In addition, we offer ongoing training and development.

Main duties of the job

Main duties of the job:

The post holder will be responsiblefor coordinating and processing Freedom of Information Act (2000) requests ensuring that they are managed and responded to in a professional manner and in line with all legal requirements. Review and monitor Freedom of Information (and Environmental Information Regulations) requests and responses and set up, maintain and monitoring them to ensure the delivery of all requests.

The post holder will provide specialist support, advice, clarification and assistance to staff within the Trust in relation to FOI and Data Protection in line with the Acts. Also undertaking and reporting on compliance reports, providing Corporate records management advice and administrative support to the Freedom of Information Committee meetings, as well as other duties outlined in the job description.

Flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from which are agreed in line with service provision giving you the very best of good work life balance.

About us

About Us:

We are a small dynamic, hardworking team based at Maudsley Hospital responsible for ensuring a high standard of information handling across the Trust, covering information security, data protection, freedom of information and privacy.

The post holder will be based at the Maudsley Hospital site in a team of 10 people which is subject to change (if required) in line with the exigencies of the service. The role requires agile working across all Trust sites according and aligned to service needs.

About out Locations:

Maudsley Hospital (headquarters)

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2) and is within walking distance from the beautiful green spaces of Ruskin park and the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

St Pauls

St Pauls is located within the Bromley area and is less than 10 minutes from the train stations (Bromley South, Bromley North and Shortlands). It is within walking distance from the beautiful green spaces ofBromley Parkand the vibrant high-street that offers great shopping opportunities and with a wide range restaurants.

Job description

Job responsibilities

Job description:

This job description is an outline of the key tasks and responsibilities of the post and the post holder may be required to undertake additional duties appropriate to the pay band. The post may change over time to reflect the developing needs of the Trust and its services, as well as the personal development of the post holder.

Process Freedom of Information requests to ensure they are completed within the statutory timeframe.

Receive and record, acknowledge, respond to, and collate the information required to answer the information request within the boundaries of the Freedom of Information Act.

Maintain an accurate and up to date register of requests including details of any disclosures, refusals, fees, advice and guidance, produce regular reports for the relevant Committees or groups and monitor and track the progress of requests.

Be the designated contact for all enquiries relating to Freedom of Information. Co-ordinate responses to requests for information under the act and liaise with managers as appropriate.

Support the FoI Committee by organising meetings, taking minutes and preparing documents.

Ensure IG Office operates and maintains the highest ethical standards of confidentiality in managing patient and staff information.

Support the IG Assurance Manager to maintain the Information Asset Register

Provide cover for the IG Compliance Officer role to cover sickness and annual leave.

Support the overall Information Governance action plan.

Deputise for the Information Governance Assurance Manager as required.

Person Specification

Qualification and training

Essential

• Relevant degree level qualification in a related field or equivalent qualification acquired through experience e.g. FOI/communications / journalism

Experience

Essential

• Able to describe and demonstrate customer service experience
• Ability to deal with difficult situations/people in a customer focuses environment
• Experience of working within procedural guidelines

Desirable

• Experience of dispute resolution practices
• Use of ITIL in a work environment

Knowledge

Essential

• Knowledge and understanding of the Data Protection Act (2018) and Freedom of Information Act (2000)
• Experience of coordinating and managing of FoI requests
• Detailed and specialised knowledge of FoI legislation and its practical application
• Good knowledge and understanding of the Data Security and Protection Toolkit
• Knowledge/experience of the full range of Microsoft packages

Desirable

• Knowledge and understanding of GDPR

Skills

Essential

• The ability to assess, interpret and act upon written requests for information
• Good communication and interpersonal abilities with individuals and groups
• Proactive and self-motivated in completing work to a high standard
• Capability to handle highly complex and sensitive information for communication with staff at all levels with discretion
• Excellent presentation skills when presenting detailed and complex information to a varied audience
• Excellent team skills and ability to work with other members of own and other teams
• Excellent numeric skills including the ability to undertake statistical analysis and to interpret data

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Maudsley Hospital

London

SE5 8AZ

Any attachments will be accessible after you click to apply.

334-NCL-6629640