Across our Digital portfolio we are working to the following principles:

• Putting users' needs first
• Designing for simplicity
• Working in an agile way
• Communicating and engaging throughout

This is a new and key role that has direct responsibility for systems used in the cardiology department to provide ongoing management and technical support and build the bridge between the service and Digital teams.

This role will require the post holder to primarily work with the Cardiology department assisting with configuring and managing the cardiology specialised systems maintaining close connection with Cardiology service, suppliers and other Digital teams

Also build community of practice across other technical teams across the Trust who are outside of ICT (e.g. Pathology, Radiology, , PACS, Clinical Engineering and Medical Technology etc)

The individual in this position will collaborate closely with Cardiology service, IT departments, and operational and change management colleagues within the Trust to achieve departmental goals. They will be responsible for supervising several specialised IT systems to support diagnostics and enhance patient care. Additionally, they will play a role in integrating new technologies by comprehending their infrastructure and leveraging IT systems to optimise data utilisation

Main duties of the job

• Ensure technical implementation, management, and optimisation of trust cardiology and other systems and applications meet agreed standards and support investment.
• Use technical expertise to guide users and stakeholders on solving business problems when developing applications for Cardiology, ICT, or bespoke software.
• Analyse change requirements for Cardiology and ICT applications, including impact assessments for large system upgrades.
• Collaborate with Systems Managers to plan and implement initiatives across clinical and IT functions.
• Coordinate with in-house ICT teams for testing scripts, user acceptance testing, and documentation.
• Conduct training needs analysis for staff and provide coaching to increase team knowledge.
• Facilitate communication between clinical users and technical teams, ensuring minimal service disruption.
• Manage user incidents and requests, adhering to SLAs, KPIs, and timeframes.
• Liaise with third parties to investigate and resolve incidents, Requests for Change, Post Incident Reviews, and Root Cause Analysis.
• Promote local system user groups and participate in regional/national events.
• Contribute to work packages with demand and change management teams.
• Provide core systems administration and configuration support.
• Develop efficient processes and documentation for business requests and incidents.
• Manage the system roadmap in collaboration with information systems Vendor.
• Offer cross-cover support for annual leave or absences in diagnostic services.

About us

Listen to why colleagues think we are a great place to work! - https://bit.ly/3DNEQfD

What does Buckinghamshire Healthcare NHS Trust offer you?o As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.o We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension and access to NHS discount schemes. o We provide a range of health and wellbeing services to promote a healthy, happy workforce.Why work for us?o We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.o As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.o Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.What do we stand for?o Our vision is to provide outstanding care, support healthy communities and be a great place to work.o Our mission is to provide personal and compassionate care every time.o Our CARE values are collaborate, aspire, respect and enable.

Job description

Job responsibilities

For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.

If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.

If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.

Person Specification

Education Qualifications

Essential

• Educated to degree/equivalent professional qualification
• Evidence of technical training to expert level
• Project Management Qualification

Desirable

• Evidence of transferring skills and knowledge to colleagues and team

Skills

Essential

• Excellent interpersonal skills with the ability to work effectively with staff at all levels of the organisation and third parties
• Excellent problem solving and diagnostic skills, leading to swift resolution of issues and clear decision on next steps
• Excellent negotiation and influencing skills to support a consistent approach to use of IT
• Specialist knowledge of IT applications set-up, configuration, data entry and interrogation in healthcare setting
• Expert understanding of desktop, server, and network systems and how they interlink and function to provide an integrated IT infrastructure
• Expert knowledge of national NHS systems and applications, and the infrastructure required to support them

Desirable

• Knowledge of Database administration
• Able to effectively train staff in the use of systems
• Ability to interpret specialised policies and technical documents and localise taking into consideration context
• Specialist knowledge of IT applications set-up, configuration, data entry and interrogation in healthcare setting

Experience

Essential

• Proven IT experience in NHS systems support or equivalent industry and environment
• Good understanding of IT, systems and applications, how they interface with each other and the impact on the business caused by unavailability.
• Awareness of Information Governance policies and obligations, including Data Protection Act and an understanding of patient data confidentiality
• Proven successful experience of system set-up, configuration, and management
• Practical experience of clinical and administrative workflow, policies, procedures, and the importance of data
• System management experience in Cardiology IT
• At least 2 years experience in managing multidisciplinary teams

Desirable

• Previous experience in supporting clinical systems in a complex IT support environment using ITIL principles
• Experience of delivering systems business change in an organisation or service
• Training of staff in an IT / clinical environment

SPECIAL CIRCUMSTANCES

Essential

• Be prepared to travel to other sites
• Excellent attention to detail
• Valid Driving Licence and use of car, willing to travel as requested
• Flexibility concerning working hours
• Drive for achievement, selfmotivated

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Wycombe Hospital/ Stoke Mandeville Hospital

Queen Alexandra Road

High Wycombe

HP11 2TT

Any attachments will be accessible after you click to apply.

434-CA-ASSM-SP-1