An exciting opportunity has arisen for a full time CAU Team Leader within the Therapies directorate, to work across both our Maidstone and Tunbridge Wells sites.

You will be highly organised and adaptable and possess experience in administration and leading a team within an acute hospital. You will need to be able to demonstrate leadership skills as you will be a key point of contact for all administration staff.

As well as leading an admin team, the job will include monitoring all outpatient clinics, waiting lists, utilisation, inpatient and community administration and referrals all while liaising with our clinical teams and managers.

Main duties of the job

A good knowledge of patient access policies and PTL is necessary to fulfil this post with a good understanding of wider NHS relationships between GPs and the Acute NHS providers.

You should be self-motivated and be able to demonstrate good communication and organisational skills, along with a flexible approach to duties. You will need to be able to work unsupervised and be able to work to tight deadlines. The applicant should be able to demonstrate an interest to learn new skills. Resilience and influencing change will be the key to success within this role.

About us

MTW is a large acute hospital trust in the south-east of England.

We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.

In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

Job description

Job responsibilities

Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.

Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check atStandard Level. (Enhanced level now includes regulated checks against vulnerable adults and children).

At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.

We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk).

Interview Date: To be confirmed.

Person Specification

Qualifications

Essential

• Educated to GCSE level standard in numeracy and English or equivalent experience
• NVQ 3 or relevant experience, or equivalent experience
• Educated to A Level standard

Desirable

• Educated to Degree Level

Knowledge/Experience

Essential

• Previous experience of leading a team in a customer service environment
• In depth knowledge of NHS PAS and EPR or similar administration system
• Good understanding of wider NHS relationships between GPs and acute hospitals
• Understanding of the requirements regarding patient confidentiality

Skills

Essential

• Excellent computer skills word/excel
• Computer literate and experienced in using MS Office packages
• Superior customer service skills
• Strong communication skills (written and oral)

Desirable

• Database management
• Understanding patient access policy
• Understanding of Health Records legislation

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Maidstone and Tunbridge Wells Hospitals

Hermitage Lane

Maidstone

ME16 9QQ

Any attachments will be accessible after you click to apply.

359-6633153-T1