6 mth Secondment

37.5 hrs per week - 24 hours rotating shift pattern

Band 8a �50,952-�57,349 -plus USH

The post will focus on delivery of Trust KPIs, lead on strategies to manage Surge & escalation, engage with both internal & external system partners to ensure accurate data & info is shared.

As a key member of the Ops Team, you will provide out of hours senior management support to all service lines inc. PTS, Urgent Care Services, Support Services, EOC & external contacts & be the lead point of contact for on-day service issues, impacting on daily service delivery & escalations to health care & other emergency services partners. Successful applicants will receive training & development to gain the necessary skills & knowledge to perform the role to a high standard.

Possess Master's Degree/equivalent post grad qualification level or demonstrate an equivalent level of experience & of ongoing CPD.

Significant senior level leadership experience in a complex environment is essential & a sound understanding of the challenges facing the Ambulance sector & the wider health agenda, coupled with strong IT skills. Applicants will be able to demonstrate experience of working across a range of organisations to achieve significant change, leading public & stakeholder engagement & supporting development of strategic & service plans.

Main duties of the job

Lead with RSD & NEASUS the planning & scheduling of resources

Take tactical decisions to correct performance metrics that fall outside the agreed operational thresholds

Configure resources in collaboration with the Resource Centre, Divisional Leadership Teams & EOC to deliver the required Nationally mandated & contractual targets

Communicate with key external stakeholders to identify & resolve dynamic issues in day-to-day ops

Make effective decisions on behalf of NEAS that affect patient care, the public, staff & the Service using well-informed judgement & when necessary in collaboration with a range of stakeholders

A role model leader by demonstrating effective & appropriate behaviours in day-to-day operations and in high risk, difficult & distressing situations

Lead & regulate all internal/external performance/surge conference calls to ensure all contributors to service delivery are fully briefed of requirements Manage the actions required to optimise performance

Identify potential projects/efficiencies/gaps, tasking service lines to address issues

Build/maintain effective internal & external relationships/partnerships

Provide information on service performance, working with the Performance team and EOC staff inc. (not exhaustive):

Daily performance update for the Trust

Managing escalation through the CSP

Intraday analysis of performance with actions taken

Details of incidents/ events & Serious Untoward Incidents

Lessons learnt

Recommendations for medium term planning

About us

We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.

Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!

Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en-route to hospital.

We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.

We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.

Ultimately patients are the heart of everything that we do to support our mission of safe, effective and responsive care for all.

We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.

Job description

Job responsibilities

For more information on all the duties and responsibilities please see attached job description and person specification

Person Specification

Education and Training

Essential

• Educated to Masters level or equivalent operational experience
• Evidence of continuous professional development
• Significant Operational Experience in an Emergency Service

Key Skills Knowledge and Aptitude

Essential

• Making and owning autonomous decisions in fast paced highly pressurized environments to exacting deadlines.
• Planning and prioritising conflicting demands and often unpredictable work patterns.
• Creating a clear vision and translating strategies into operational plans.
• Delivering services that demonstrate value for money and making economies where possible.
• Presenting sensitive or contentious information to internal groups.
• Demonstrating continuous personal development including management, organisational development and change management.

Experience

Essential

• Demonstrable recent or current management experience at the same or similar level
• Delivering and improving operational performance
• Managing change initiatives
• Establishing effective partnerships with key stakeholders and trade unions at a local level.
• Managing high performing teams
• Recent or current experience in an emergency service

PERSONAL ATTRIBUTES

Essential

• Demonstrating role model leadership behaviours and adapting styles to - match situations and audiences
• Being accountable for results and actions and in turn, holding others to - account.
• Leading, inspiring, motivating, developing and managing teams of managers and staff in the day-to-day and situations of: - -intense operational pressure - -large numbers of casualties - -distressing emotional circumstances
• Communicating (orally and in writing), adapting the styles and messages to match the situation and audiences including delivering difficult information - and at times, in distressing or emotional circumstances.
• Effective persuading, influencing and negotiating skills to achieve beneficial - outcomes.
• Initiating, building and maintaining relationships with internal and external - key stakeholders developing partnerships and cooperative working
• Demonstrating a passion for the delivery of quality services
• Committing to working on a rota that involves being at work and on duty for - days, nights and weekends

SPECIAL REQUIREMENTS

Essential

• Full, driving licence, valid in the UK and with no more than 3 penalty points

Employer details

Employer name

North East Ambulance Service NHS Foundation Trust

Address

Bernicia House

North East Ambulance Service, Bernicia House, Newburn Business Park

Newcastle upon Tyne

NE158NY

Any attachments will be accessible after you click to apply.

340-ODM-09-2024