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Service Manager for Eating Disorders Service

Norfolk & Suffolk Foundation NHS Trust
Ipswich, Suffolk
£47,126 to £53,219 a year gross per annum
Closing date
15 Aug 2022

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Senior Manager
Eating Disorders
Band 8A
Contract Type
Full Time
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Job Details

We have an exciting opportunity for a Service Manager to lead the Eating Disorder Service across Suffolk. The service has recently received substantial investment (£1m) to continue to develop the existing service in order to meet the needs of young people and adults and create clinical pathways. The new investment in both the children and adult pathway teams includes increasing the capacity and skill mix of the multi-disciplinary team including covering intensive support, and packages of intervention and support from the third sector namely BEAT, Wednesday's Child and MIND.

We are looking for someone to lead on the management of the service and to work with the team mangers and clinical leads on the development of clinical pathways. The Service Developments are being led by NSFT working as part of a multiagency alliance partnership which includes working closely with experts by experience, and from primary care, education, social care and health in order to meet the needs of the young people and adults with an eating disorder.

Main duties of the job

We would welcome applicants with management experience and experience of working in an Eating disorders team or within mental health services. We are looking for someone who can provide a blend of strong leadership, organisation, and management skills with specialist clinical knowledge to drive service delivery and ongoing improvement of the service.

People participation, co-production and collaboration with the VCSE are fundamental to our service model. In order to ensure development, maintenance, and systematic provision of a high-quality specialist service in line with NICE guidance, QED standards, National and Local priorities.

The post holder will be a member of the senior management team of our care group and will work closely with the other service managers, psychological therapy leads and senior nurses in order to transform our services. We value our team members and offer support for career development and as a leader ie the NHS leadership programme.

About us

NSFT is engaged in a process of significant and exciting change with a new Suffolk-wide care group for Children, Young People and Families. Recent CQC inspection has shown improvements in the services which we plan to build on as we transform the eating disorder service following the recent investment from NHSE and the CCG.

We have a new leadership structure and are engaged with internal and external transformation. NSFT in collaboration with alliance partners are striving to deliver a truly biopsychosocial approach within the 'Thrive' framework. This will require significant system changes across Suffolk to move towards a whole system approach.

If you are interested in the post or have any questions we encourage you to contact Fiona Whitfield, Deputy Service Director or Sarah Gibbs, Service Director to discuss further.

Job description
Job responsibilities

To fully support the Senior Leadership Team with the strategic and operational planning and delivery for their designated specialist service area(s) within the Care Group.

To work in partnership with senior clinical staff, the People Participation Lead and other stakeholders to support clinical engagement and leadership of performance, quality, safety and service development.

To develop a culture of continuous improvement in performance, quality and safety within a designated area.

To manage each specialist area within agreed resources including support services (e.g. Human Resources, ICT), staffing and finance.

Responsible for the effective use of the delegated aspects of the team budget

The role will require effective personal planning and organisation of the daily workload and also flexibility in approach.

If and where their clinical input is required, to ensure that their practice is patient centred, promotes the involvement of relevant others (eg carers) and that a high quality of care is provided.

Where requested, to contribute to the commissioning process, at the invitation of commissioning bodies.

Where requested, to contribute to tendering process, when invited to do so by the Care Groups senior leadership team

To promote mental health services by an adopting an open, collaborative, customer focused approach both internally and externally with all stakeholder groups

To contribute to Trust-wide or external projects and initiatives as required.

To promote equality, diversity and inclusion within areas of influence.

To comply with the NHS Code of Conduct for Managers

To participate in the on-call rota

Person Specification
  • Education to degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
  • Recognised post-graduate management qualification or equivalent experience.

  • Experience of managing health and social care integrated services.

  • Significant experience working within and Managing clinical services
  • Significant experience of clinical performance management

  • Working in mental health
  • working within and leading Eating Disorders Services

Any attachments will be accessible after you click to apply.



Priscilla N&S

“Welcome to Norfolk and Suffolk foundation Trust, we provide an extensive range of mental health services across two counties , working with our communities and partners we continue to develop and transform our services so we can really meet the needs of the people we serve .We are an organisation which truly values nurses , acknowledges the special , unique skills they bring and is committed to developing clinical, academic and leadership pathways whilst supporting, nurturing and caring for you .We have strengthened nurse leadership, created Nurse Consultant , Advanced Nurse Practitioner and Clinical Nurse Specialist roles with many more expected . We have over 80 Non medical prescribers and will continue to support more each year .  Nursing In NSFT is not without its challenges but we have used them to create opportunities, to learn, to improve and to work differently . Our absolute priority , our number one aim is to improve the care we provide and we will achieve this. Join us and be part of something very special" - Diane Hull, Chief Nurse

Diane Hull - NSNHSFT

Norfolk and Suffolk NHS Foundation Trust is the main provider of specialist mental health services for the counties of Norfolk and Suffolk, serving a population of 1.6 million people. We are a large organisation covering a wide geographical area divided into ‘Care Groups'. There are also Care Groups supporting children, family and young people’s services, and specialist services, including Forensic mental health services.

Each Care Group has its own Leadership team, with the aim of supporting clinically led decision making locally, to support the needs of people accessing services. 

We have inpatient facilities across both counties with smaller bases in rural locations. Many of the Trust’s services are offered in the community, enabling people accessing services to receive the support they need in an environment familiar to them.

At NSFT we believe in recovery and wellbeing, and understand the importance of good physical health, maintaining relationships and achieving a balance between treatments and continuing an active life.

The people in our care, families and carers are at the centre of all aspects of all we do and are vital in helping shape and support our service strategy. Our strategy supports and enables people with mental health problems to live a fulfilling life and make their personal recovery journey. 

Norfolk and Suffolk, in the East of England are some of the safest places to live in the UK, with low crime rates making it a community to be proud of. Housing prices are frequently cited as a reason to move here, as you get an incredible amount for your money compared with other major UK cities.

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About our location

Norwich in Norfolk has something for everyone. It has retained a strong local identity and, with that, a sense of community. Locals say hello to each other, baristas remember our coffee orders and you’ll be among the first to know about interesting local projects.  This strong sense of community, along with excellent shopping, eating out, affordable house prices and excellent schooling is why Norwich has been ranked by the Guardian as the UK’s best city to work in.

Ipswich in Suffolk is steeped in history, yet full of life. According to The London Economic, affordable house prices and hourly commutes to London have earned Suffolk’s county town a slot in their top ten property destinations. “In Ipswich we have got a fantastic cultural offer far better than what towns and cities bigger than us are offering.  We have got very good transport links, especially to London, and house prices are a lot cheaper in the area.

One of Norfolk’s most famous stretches of beaches, Great Yarmouth attracts around six million tourists each year! Situated at the mouth of the River Yare, this old port town is home to beautiful golden sandy beaches and neighbouring towns and villages with scenic views and homely charm.

Full to the brim of history and with a vibrant town centre, King’s Lynn is the ideal destination to enjoy the superb mix of history, shopping and entertainment on offer!  A small, historic market town, King's Lynn is the perfect place to live and work, with fantastic train links and short drives to fantastic beaches.

Bury St Edmunds in Suffolk is a unique and dazzling historic gem. An important market town with a richly fascinating heritage, the striking combination of medieval architecture, elegant Georgian squares and glorious cathedral and abbey gardens provide a distinctive visual charm. With prestigious shopping, an award-winning market, plus variety of attractions and places to stay, Bury St Edmunds is under two hours from London and convenient for Cambridge.

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For family members who love (or need) to travel, you’re ideally located. Trains run to and from London every 30 minutes from both Ipswich and Norwich, and there are direct rail services from Manchester, Nottingham and Cambridge.   Both counties are well connected to major road networks and Norwich has an international airport. 

Some of our valued employees have told their story of working at Norfolk and Suffolk NHS Foundation Trust... use the links below to read these.

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Norfolk & Suffolk
United Kingdom
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