Team Manager - North Somerset Early Intervention Team

Avon & Wiltshire Mental Health Partnership NHS Trust
£40,057 to £45,839 a year per annum
Closing date
14 Aug 2022

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Senior Manager
Band 7
Contract Type
Full Time
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Would you like to lead a friendly, supportive team who are passionate about improving the lives of service user's and their families?

This is a highly exciting time to join an innovative and forward thinking team, who have just received significant new investment to further develop the service.

The North Somerset Early Intervention Team provides a service for individuals between the ages of 14 - 35 experiencing a first episode of psychosis and their families. This includes assessment where there is a suspicion of psychosis. The Team provides a range of assessments and interventions for service users on their caseload to include, psychosocial assessment, medication management, active engagement, a group programme, Family Interventions, CBTp, assessment of vocational, Social and housing needs, relapse management and carers focused education programmes.

The Team are based at the Coast Resource Centre in Weston-Super-Mare, just 5 minutes from Junction 21 of the M5 and next to Worle Parkway train station.

At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.

Main duties of the job

You will manage direct and lead the North Somerset Early intervention team, to deliver a high quality service and deliver evidence based interventions such as CBTp, Family Interventions, Carers focused education and support programmes and physical health monitoring in accordance with NICE guidelines .

You will work in partnership with the Senior Practitioner to offer good quality supervision, training and development opportunities for staff to enable the team to work in a holistic way to support service users and carers.

You will be well supported by the Community Services Manager, with regular opportunities to link up with other Early Intervention colleagues and networks.

About us

We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust) a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care.

We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset.

Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.

Job description Job responsibilities

Under the direction of the Service / Sector Manager to be responsible for leading and managing a modern, efficient mental health community service for a defined population in accordance with commissioned services.

With the support of the Senior Practitioner and/or the medical consultant to lead and manage the delivery of high quality effective health and social care interventions which lead to positive outcomes for service users and carers.

To lead by example, motivating and empowering others and promoting positive attitudes, mutual understanding and collaboration between all services involved in the care process.

To line manage all staff within the multi-disciplinary team ensuring effective processes where this is delegated

To proactively work towards continuous service improvement by positively assisting in the planning and development of services. This could include participating in the design and introduction of a new service, communicating effectively with staff about proposed changes and gaining commitment for change.

To manage the health and social care budgets, authorising and controlling spending to ensure the best use of resources within agreed policy and financial regulations.

To supervise and authorise decision making on issues requiring statutory intervention including all aspects of initial investigations and necessary follow-up action.

To maintain an awareness of complex cases and projects for which allocated staff are responsible and ensure the service manager is appropriately informed regarding cases of particular risk or concern. This role does not include carrying a caseload.

To be responsible for the effective implementation of the CPA process within the team, including the effective management of workload.

To be responsible for the effective and accurate use of care clustering including the use of the Cluster Allocation Support Tool as required by the Trust.

To be responsible for the implementation and review of processes that ensure safe and effective transfer/discharge/step up/step down of service users to and from the team.

To ensure that an effective caseload management system is used to manage access to care and treatment, that capacity is managed effectively, and every service user is allocated a care co-ordinator (including cover arrangements when a care co-ordinator is absent and that this is effectively communicated to the Service user and their carers.)

To manage the performance of all designated care co-ordinators within the team in line with the requirements of care co-ordination so as to ensure that consistent clinical and quality standards are maintained.

To ensure close working relationships and protocols with other internal and external services, encouraging their involvement in the planning and provision of the care plan, through effective liaison roles between Trust services and the commissioners .

To ensure appropriate compliance with Trust and Local Authority policies in relation to people management activities. These include recruitment and selection activity, effective sickness and attendance management and the application of standards in relation to conduct and performance at work as well as undertaking regular practice and management supervision.

To be responsible for ensuring ongoing completion of staff appraisals and that all team members have a development plan linked to the KSF.

To provide and ensure an effective learning environment for student placements across all professions.

To maintain a skill mix within the team which provides effective agreed services which can respond to statutory requirements, in line with relevant professional guidance and norms established by the Trust.

To manage the performance of the team as measured by key performance indicators defined nationally and locally, and set out in the SBU Balanced Scorecard covering both health and social care parameters.

To undertake investigations into complaints from service users and carers, untoward incidents and staffing matters, preparing reports as needed and working in partnership with others to meet required deadlines.

To be responsible for ensuring health and safety and other relevant risk assessments are undertaken, delegating responsibility as appropriate. This includes infection control.

To ensure appropriate systems are in place at team level to engage in integrated governance activity.

To engage with and contribute to relevant SBU and corporate management and governance forums.

To ensure the complete and accurate recording of all clinical and performance data on relevant paper and electronic systems (eg Rio, MHIS, CAST)

To ensure that case records and data are collected within approved policies and that data held on computer systems are accurate, so as to enable planning and monitoring of services.

To be responsible for ensuring compliance with defined quality standards such as CQC, CNST and Standards for Better Health, identifying responsibility within the team for key roles including infection control and emergency planning.

To be responsible for maintaining up to date evidence of quality and safety outcomes and providing these as requeired for inspection.

Dependant on the team location, to ensure relevant contributions are made by the team to the effective management of Trust estate and facilities.

Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners, and those in training by making use of and providing, effective feedback, coaching and appraisal.

Person Specification Knowledge Essential
  • oRegistered as a mental health practitioner with professional qualifications in a relevant discipline.
  • oFormal post-graduate diploma level qualification in a relevant field eg THORN, Non Medical Prescribing, Clinical Leadership, AMHP, CBT, Brief Therapy or can demonstrate an equivalent level of knowledge and expertise gained in practice, alongside a willingness and relevant competence to apply for and complete.
  • oAble to articulate an advanced and detailed understanding of the relevant legal frameworks/legislation including CPA process, Mental Health Act , Mental Capacity Act, and safeguarding, in order to lead and manage others
  • oDemonstrates a clear knowledge and understanding of the issues and Statutory processes involved in caring for vulnerable people
  • oFormal management qualifications
Skills Essential
  • oDemonstrates excellent communication skills, both written and verbal particularly relating to sensitive and effective written communication with service users and carers
  • oSignificant supervisory experience with clear evidence of effective people management skills including clinical supervision, sickness management, performance, conduct issues
  • oDemonstrates the ability to work constructively with people across the organisation and with relevant external partners, engendering confidence in others
  • oConfident in presenting complex information to varied audiences
  • oSkills in the investigation and analysis of complicated issues and data
  • oIT literate with an ability to use a wide range of programmes eg MHIS, RIO, CAST, Rosterpro, Microsoft Office suite including PowerPoint as required.
  • oAble to deal effectively with multiple deadlines and competing priorities
Experience Essential
  • oSignificant post-qualifying clinical experience obtained in a variety of settings, at band 6 or equivalent
  • oDemonstrates significant experience as a Care co-ordinator of complex cases
  • oDemonstrates significant experience in providing effective caseload management, o
  • Experience in prioritising and managing the work of a team or others
  • oExperience of motivating and engaging others in challenging situations to maintain progress towards goals.

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