We are seeking a highly motivated and experienced individual to join our team as an Operational Manager within the Emergency Department. This is a fixed-term/secondment post for 12 months, offering an opportunity to play a key role in ensuring the smooth and efficient delivery of the service.

In this role, you will focus on achieving key NHS targets, including Ambulance handover times, the 4hr emergency care standard and patient flow. You will be responsible for managing the day-to-day operations, coordinating resources, and supporting staff to ensure excellent patient care, while driving the department to consistently meet its performance targets.

The post holder will be responsible for overseeing day-to-day activities, managing resources, and ensuring optimal patient care while supporting KPIs. You will play a key role in coordinating patient flow to reduce bottlenecks, ensuring timely ambulance handovers, and driving the department to achieve the 4-hour target.

This full-time position covers core hours (8 am -- 6 pm, Mon to Fri, but flexibility may be required to meet the demands of the service, including occasional weekend working. The successful candidate will demonstrate strong leadership and problem-solving skills, with the ability to thrive in a fast-paced, high-pressure environment.

This role is a key contributor to the delivery of high-quality services and is ideal for a driven professional eager to make a tangible impact on patient care and service efficiency.

Main duties of the job

As part of your responsibilities, you will collaborate closely with internal and external stakeholders to oversee the management of the Emergency Department, ensuring alignment with strategic and financial goals. You will play a key role in coordinating and implementing service improvement initiatives, managing clinical governance processes, and supporting the development and execution of performance recovery plans. You will also be expected to participate in the Divisional Manager of the day rota and provide cross-cover within the Department as needed, deputising for the General Manager when required.

You will lead efforts to achieve performance indicators in areas such as quality and safety, workforce management, and financial oversight. Additionally, you will manage various service development projects and contribute to the strategic and annual business planning of the department.

The ideal candidate will possess excellent communication and organizational skills, with the ability to build strong working relationships and drive service improvements. A forward-thinking approach and a thorough understanding of the national landscape for Emergency care are essential. This role is both challenging and rewarding, offering a unique opportunity to enhance your management and leadership skills within a healthcare setting. The successful candidate will report to the General Manager and work closely with the Operational team to meet the daily operational needs of the Emergency Department.

About us

We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:

Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

University Hospitals Birmingham is a Smoke-Free premises hospital.

Job description

Job responsibilities

*Please Note : For a detailed job description for this vacancy, please see attached Job Description*

Person Specification

Qualifications

Essential

• * Educated to degree level or equivalent

Experience

Essential

• * Post graduate management experience or equivalent knowledge obtained through a combination of continuous professional development & training courses
• * Considerable experience of Knowledge and experience of budgetary management including sound working knowledge of revenue expenditure, budgets, capital including forecasting trends
• * Experience of developing service opportunities, through business planning, monitoring, and leading the implementation of successful change management processes
• * Evidence of success in the management of a multidisciplinary environment
• * Evidence of significant achievement and personal contribution to organisation success
• * A good understanding of clinical governance, risk management and health and safety principles
• * Clear understanding of the NHS agenda

Desirable

• * Evidence of success in the management of a
• * multidisciplinary environment
• * Experience of working in Healthcare
• * Understanding the complexity of data requirements
• * Experience working in an complex environment
• * In depth knowledge of collecting and analysing audit data

Additional Criteria

Essential

• * Evidence of delivering excellent standards of patient care
• * Ability to make independent decisions where appropriate
• * Good communication and influencing skills including the ability to establish and maintain positive working relationships with colleagues at all levels of the organisation
• * Excellent verbal and written communication skills
• * Good presentation skills -- making use of software packages and an ability to meet the needs of recipients with different levels of understanding
• * Operational/organisational skills and ability to prioritise work under pressure
• * Ability to understand complex issues, problem solve and propose solutions
• *
• * Good communication and influencing skills including the ability to establish and
• maintain positive working relationships with colleagues at all levels of the organisation.
• * Excellent verbal and written communication skills
• * Ability to understand complex issues,
• problem solve and propose solutions
• * A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals

Desirable

• * Ability to work in a competitive market

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

Any attachments will be accessible after you click to apply.

304-1087443DH