An exciting opportunity has arisen within the ICT Department for a 2nd Line Infrastructure Support Engineer within the Infrastructure team supporting the North West Ambulance Trust with a focus on the Telephony and Network.

As the successful candidate, your primary role will be learning the Trust Networking and Telephony systems as well as assisting in day-to-day tasks and project work, of which you may have the opportunity of leading yourself when more senior.

You should have a minimum of 2 years of IT experience, it would be an advantage should you have some exposure to the following: Avaya Red Telephony, Cisco Network Hardware, Aruba Wireless and Palo Alto devices. Less experience would be considered if coming from a health care environment. Most importantly, you will have a desire to learn and a passion for the subject.

From Networking to Telephony technology, you will get to work with an array of technology. Key skills that will help you in this 2nd Line Infrastructure Support Engineer are:

• Windows Systems
• Avaya Telephony
• Aruba Wireless
• Cisco Hardware

Main duties of the job

This is a good time to join the Team as a 2nd Line Infrastructure Engineer, working on new deployments and improvements as we go through a Digital Transformation programme with plenty of exciting new project work and the ability to influence future developments.

You will be comfortable working under your own initiative, have excellent organisational skills and a flexible approach to work. Excellent verbal and written communication skills are essential for this post together with the ability to work to tight deadlines.

The successful candidate should have a good attitude towards working and a desire to learn and be involved in all things within the Infrastructure Team.

The successful applicant will, after a suitable settling in period, join the existing ICT On-call rota for the out-of-hours support of critical applications

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job description

Job responsibilities

Please ensure that you have read the full Job Description and Person Specification before applying for this role.

Person Specification

Skills / Competencies

Essential

• Confident in communicating with Trust stakeholders and technology leaders, both within and outside of the organisation.
• Highly advanced keyboard skills and the ability to design and document technical process maps.

Qualifications and Knowledge

Essential

• At least 2 years experience in an IT support role. Less would be considered if this experience is within the Ambulance Service.
• Evidence of continued professional and personal development.

Experience

Essential

• Practical experience designing, implementing and maintaining Infrastructure systems to service requirements.
• Proven record of driving technology best practice in a healthcare environment.

Values and Behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable.

Skills / Competencies

Essential

• Logical approach to problem solving.
• Remains calm under pressure.

Qualifications and Knowledge

Essential

• Demonstrable understanding of Infrastructure solutions, design, technology and standards

Values and Behaviours

Essential

• Being at our best - professional and adaptable and takes pride in work.
• Making a difference - act with compassion, kindness and integrity towards everyone.

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Trustwide

Trustwide

BL1 5DD

Any attachments will be accessible after you click to apply.

242-4439