We are looking to recruit a Service Manager for the Medicine Division. You will be responsible for the day to day operational management of the Cardiology service. This is an 18 month Fixed Term assignment.

The role is an ideal opportunity for an inspirational, motivated and driven individual to formally act as Service Manager ensuring smooth running of the services for compliance with National targets including the 18 week RTT, financial and performance metrics.

You will act as a point of escalation for day to day operational issues within this service. You will be supported by a Service Support Manager and a Waiting List Manager who you will work closely with to address issues in a timely manner.

You will need to be an enthusiastic, proactive individual with the ability to meet demanding deadlines whilst under pressure. You will be working closely with the Divisional and Deputy Director for Medicine, Clinical Director, Head of Nursing and Clinical Teams. You will therefore need excellent communication skills and the confidence to engage with Consultants and senior staff, challenge practice and make decisions taking responsibility for their outcomes.

Main duties of the job

The Service Manager's key role is to support delivery of key operational targets and service developments within the team with clear delegated responsibilities from the Deputy and Divisional Director. They will work closely with the Cardiology service Triumvirate and Divisional teams in ensuring that the directorate delivers its quality, activity, workforce, and financial requirements. The post holder will lead on, and support, service developments and be responsible for the delivery of individual strategic and operational projects. The Service Manager will act as the point of contact for escalation of any operational issues within the service.

About us

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire. Our Excellence Values: Compassion Respect Integrity Courageous Accountable

Job description

Job responsibilities

Responsible for the effective and efficient delivery of service or services. Including being the escalation point for any operational issues relating to the services and addressing them in a timely manner.

Responsible for development of specialty service plans that are consistent with the strategic aims and objectives of the Trust.

Undertake with the development of business and strategic plans, negotiating then securing resources needed for completion and delivery of the project.

Responsible alongside the Deputy Divisional Director and Divisional Director for capacity planning and negotiation/delivery of divisions performance agreement.

Work with the Deputy Divisional Director for negotiation of service level agreements within the corporate framework.

Ensure business cases are produced for service developments taking account of, activity, income projections and appropriate service models as part of the business case process.

Responsible for development and implementation of the service and business unit policies.

Collation and provision of Directorate information to support the Divisional Performance Management System.

Responsible for action in relation to business/organisational solutions on performance including liaising with other services/providers e.g., theatres and cancer services.

Manage and co-ordinate administration processes to enable effective monitoring and performance managements of all access and activity targets e.g., RTT, Cancer and Diagnostics.

Gather and provide information regarding demand and capacity and utilisation.

Working in conjunction with the Deputy Divisional Director to introduce systems to ensure collection and analysis of data for continuous performance measurement of services across the directorate.

Highlight and report any areas of over / under performance and take corrective action as appropriate.

Ensure rotas and on call arrangements are in place to manage the directorate services 24 hours a day/365 day a year.

Comply with financial processes and deadlines

To deliver financial key performance indicators and forecast outturn with delegated responsibility from the Deputy Divisional Director.

Develop and maintain project plans to deliver productivity and efficiency targets.

Person Specification

Education & Training

Essential

• Master's degree level education or equivalent experience
• Strong Evidence of Personal Development

Knowledge & Experience

Essential

• Relevant experience in a significant operational management post within the NHS
• Proven track record of meeting significant national targets
• Knowledge and understanding of the duties imposed on the trust by legislation, NHS policy and priorities and the requirement of corporate governance
• Significant experience of financial management, budget setting, monitoring, and determining corrective actions
• Relevant experience of managing staff, including setting of team objectives, team and individual appraisal, recruitment, and disciplinary issues

Desirable

• Proven success in business planning and in the development and effective implementation of complex strategic plans

Values & Behaviour

Essential

• Demonstrate resilience when working under pressure whilst continuing to deliver results
• Ability to communicate at all levels within the organisation both orally and in writing
• Behave confidently and assertively in order to influence others

Employer details

Employer name

Kettering General Hospital NHS Foundation Trust

Address

Kettering General Hospital

Rothwell Road

Kettering

NN16 8UZ

Any attachments will be accessible after you click to apply.

264-6576549-MED