Join our Team

The Learning Team forms part of the Learning & Organisational Development Department (People Directorate) at Nottingham University Hospitals NHS Trust. We are a well-established team that delivers on-boarding programmes, mandatory training, designs and develops eLearning and manages the Trust-wide Learning Management System.

The Learning Admin Manager is responsible for key systems and processes across the function and leads the Learning Helpdesk that provides valuable support and guidance to 19,000 NUH employees accessing the Learning Management System.

Main duties of the job

About the Role

The Learning Admin Manager is responsible for the day-to-day running of the Learning Helpdesk, line managing the team that handles queries from NUH employees accessing the Learning Management System to complete training.

As part of the management team for the Learning Team, this role is also responsible for the management of:

Trust venues at City and QMC sites

Systems and processes across the Learning function

Training and appraisal data

Finance processes

The Learning Admin Manager will also lead on projects that directly impact on their areas of responsibility, presenting the post holder with the opportunity to identify areas of focus and support the continuous improvement of the Service.

Working closely with the Learning & Development Manager, this post plays a significant role in the governance of mandatory training and Corporate Induction for the Trust.

The post holder will be part of a team of facilitators for learning and development events, including Corporate Induction.

Applicants should be able to:

Effectively lead and manage a team

Communicate well to build effective working relationships

Facilitate group events and meetings

Maintain effective systems and processes

Apply project management principles

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Job description

Job responsibilities

Location & Hours

Our team works both on-site, at City Hospital Nottingham, and remotely from home. This role will require some travel to other NUH sites. Office opening hours are between 8am 5pm, Monday Friday.

Many of our team work flexibly, including part-time, flexible start & finish times and compressed hours. Please talk to us at interview about the flexibility you need. We cant promise to give you exactly what you want, but we do promise to consider all requests.

Find out More

Applicants are welcome to contact us to find out more about the role

Person Specification

Training & Qualifications

Essential

• Educated to degree level in relevant subject (e.g. Learning & Development, Human Resources, Management etc) or equivalent level of training and experience

Desirable

• Education & Training qualification
• Project Management qualification
• Customer Service qualification

Experience

Essential

• Experience of managing a team of people
• Experience of managing and maintaining an information system and introducing changes in processes and procedures
• Specialist knowledge in Mandatory Training and the Core Skills Training Framework requirements
• Experience in taking responsibility for managing multiple projects

Desirable

• Experience of managing a Helpdesk / call centre service

Communication and Relationship skills

Essential

• Able to communicate, negotiate and influence internal and external stakeholders at all levels
• Able to communicate, negotiate and influence internal and external stakeholders at all levels
• Able to communicate, negotiate and influence internal and external stakeholders at all levels

Desirable

• Able to facilitate events with large groups

Analytical and Judgement skills

Essential

• Ability to collate and analyse complex information, interpreting and presenting this in reports for the appropriate audience, including formal committees
• Able to audit information to ensure processes are effective and errors are identified and addressed

Desirable

• Advanced IT skills to support data analysis and visualisation (e.g. use of AI tools, advanced Excel skills)

Planning and organisation skills

Essential

• Ability to run concurrent projects with minimal supervision
• Demonstrate an ability to prioritise workload of self and others, to meet deadlines
• Effective resource management including budget management, processing orders and invoices and identifying opportunities for cost efficiencies.

Physical skills

Essential

• Computer skills Good working knowledge of Microsoft Office / 365 applications and SharePoint (Intranet). Data analysis and visualisation skills

Desirable

• Experience of using call management systems and software
• Experience of Oracle Learning Management Systems and the NHS Electronic Staff Record (ESR)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Trust HQ, City Hospital

Hucknall Road

Nottingham

NG5 1PB

Any attachments will be accessible after you click to apply.

164-6569622