An opportunity has arisen for a Band 7 Team manager to join the 24/7 Mental health crisis Helpline which forms part of the crisis offer from the Trust. The 24/7 Helpline provides Trust- wide signposting and support to service users and members of the public who call the service when they are experiencing mental health difficulties and the team manager, along with the clinical lead, is there to provide support, steer and structure for the team to maintain a robust and motivated staffing group. The Helpline will be subject to change as part of our growing crisis offer and the team manager will support that change as we become part of a larger offer.

Main duties of the job

The postholder will provide clinical and managerial leadership for the24/7 Helpline ,working closely alongside colleagues across mental health services within PennineCare.The postholder will manage the operational requirements of the service, and haveclear aims for the team's development and be able to achieve targets and goals set.The postholder must have a sound clinical knowledge and experience of working in asecondary mental health care setting, must be able to motivate staff to achieve highclinical standards and be able to use leadership skills to develop and promote astrong culture of quality, safety and learning.The postholder must be able to work with the wider Mental Health Services toprovide health and care support for patients accessing the helpline

About us

We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.

Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We're really proud of our#PennineCarePeopleand do everything we can to make sure we're a great place to work.

All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.

Job description

Job responsibilities

Please see job description and person specification attached for further details about the role and responsibilities within.

Person Specification

Education and Qualifications

Essential

• Registered mental health nurse or equivalent
• Educated to degree level or equivalent demonstrable experience.
• Evidence of CPD
• Completion of Preparation for Mentorship qualification or willingness to complete
• Short courses and experience to postgraduate diploma level

Desirable

• Management Qualification

Experience

Essential

• Substantial experience as a senior mental health practitioner within the NHS
• Participation in service development
• Experience of delivery of clinical supervision
• Able to demonstrate managerial experience or potential
• Extensive experience of working with patients with complex mental health needs
• Working with multiagency safeguarding procedures
• Experience of supervising the work of junior staff

Desirable

• Experience of business planning
• Experience of resource management

Knowledge

Essential

• Understanding key principles within mental health services
• Legislation - Mental Health Act, Mental Capacity Act, Care Act
• CPA
• Standards relevant to service area
• Planning, decision making structures, relevant to service area
• Specialist knowledge of mental health problems and medications used in this setting.
• Role and function of key partners in statutory and nonstatutory agencies
• Health and safety
• Team cultures and influencing factors in implementing change.

Desirable

• Local knowledge of services and facilities
• Specialist knowledge of therapeutic interventions

Skills and abilities

Essential

• Ability to manage, motivate and supervise a professional MDT
• Ability to identify and define team and individual training/development.
• Ability to lead negotiations in respect of service development
• Ability to function and make decisions in high pressure clinical environments.
• Ability to build and maintain effective relationships with stakeholders
• Ability to communicate and negotiate at all levels
• Evidence of effective change management skills
• Ability to manage own emotions and deal with other in highly charged situations
• Ability to provide education and training to different grades of professional staff both informal and formal presentations
• Ability to ensure the team operates effectively as part of the wider mental health system
• Ability to critically appraise incidents to ensure appropriate learning is identified and used to improve practice.

Employer details

Employer name

Pennine Care NHS FT

Address

Forest House, Royal Oldham Hospital/ Central Park Manchester

Rochdale Road

Oldham

OL1 7HR

Any attachments will be accessible after you click to apply.

311-O579-24