Team manager of the Mental Health Liaison service based at the Royal United Hospital in Bath.
This role includes management of the adults of working age and older adults practitioners.
Along with the Senior Practitioner and Consultant Psychiatrist, this role requires the successful candidate to lead the team to provide a mental health liaison service for the RUH acute hospital in Bath
Main duties of the job
Working in partnership with the senior practitioner the post holder will ensure excellent clinical standards are maintained within the team, and ensure the best use of available resources by delivering positive outcomes for individual service users accessing support within the Royal United Hospital.
The post holder will manage, direct and lead a recovery orientated, multi-disciplinary integrated team delivering mental health care in line with defined practice within the B&NES locality and to evidence this through defined performance measures.
Under the direction of the Service Manager to be responsible for leading and managing a modern, efficient mental health community service for a defined population in accordance with commissioned services.
With the support of the Senior Practitioner and/or the medical consultant to lead and manage the delivery of high quality effective health and social care interventions which lead to positive outcomes for service users and carers.
To lead by example, motivating and empowering others and promoting positive attitudes, mutual understanding and collaboration between all services involved in the care process.
To line manage all staff within the multi-disciplinary team ensuring effective processes where this is delegated.
About us We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust)
a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B&NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP we actively encourage applicants from all backgrounds; we are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge to AWP, as diversity makes us stronger.
Job description Job responsibilities
1. Under the direction of the Service / Sector Manager to be responsible for leading and managing a modern, efficient mental health community service for a defined population in accordance with commissioned services.2. With the support of the Senior Practitioner and/or the medical consultant to lead and manage the delivery of high quality effective health and social care interventions which lead to positive outcomes for service users and carers.3. To lead by example, motivating and empowering others and promoting positive attitudes, mutual understanding and collaboration between all services involved in the care process.4. To line manage all staff within the multi-disciplinary team ensuring effective processes where this is delegated5. To proactively work towards continuous service improvement by positively assisting in the planning and development of services. This could include participating in the design and introduction of a new service, communicating effectively with staff about proposed changes and gaining commitment for change.6. To manage the health and social care budgets, authorising and controlling spending to ensure the best use of resources within agreed policy and financial regulations.7. To supervise and authorise decision making on issues requiring statutory intervention including all aspects of initial investigations and necessary follow-up action.8. To maintain an awareness of complex cases and projects for which allocated staff are responsible and ensure the service manager is appropriately informed regarding cases of particular risk or concern. This role does not include carrying a caseload.9. To be responsible for the effective implementation of the CPA process within the team, including the effective management of workload.10. To be responsible for the effective and accurate use of care clustering including the use of the Cluster Allocation Support Tool as required by the Trust.11. To be responsible for the implementation and review of processes that ensure safe and effective transfer/discharge/step up/step down of service users to and from the team.12. To ensure that an effective caseload management system is used to manage access to care and treatment, that capacity is managed effectively, and every service user is allocated a care co-ordinator (including cover arrangements when a care co-ordinator is absent and that this is effectively communicated to the Service user and their carers.)13. To manage the performance of all designated care co-ordinators within the team in line with the requirements of care co-ordination so as to ensure that consistent clinical and quality standards are maintained.14. To ensure close working relationships and protocols with other internal and external services, encouraging their involvement in the planning and provision of the care plan, through effective liaison roles between Trust services and the commissioners .15. To ensure appropriate compliance with Trust and Local Authority policies in relation to people management activities. These include recruitment and selection activity, effective sickness and attendance management and the application of standards in relation to conduct and performance at work as well as undertaking regular practice and management supervision.16. To be responsible for ensuring ongoing completion of staff appraisals and that all team members have a development plan linked to the KSF.17. To provide and ensure an effective learning environment for student placements across all professions.18. To maintain a skill mix within the team which provides effective agreed services whichcan respond to statutory requirements, in line with relevant professional guidance andnorms established by the Trust.19. To manage the performance of the team as measured by key performance indicatorsdefined nationally and locally, and set out in the SBU Balanced Scorecard coveringboth health and social care parameters.20. To undertake investigations into complaints from service users and carers, untowardincidents and staffing matters, preparing reports as needed and working inpartnership with others to meet required deadlines.21. To be responsible for ensuring health and safety and other relevant risk assessmentsare undertaken, delegating responsibility as appropriate. This includes infectioncontrol.22. To ensure appropriate systems are in place at team level to engage in integratedgovernance activity.23. To engage with and contribute to relevant SBU and corporate management andgovernance forums.24. To ensure the complete and accurate recording of all clinical and performance dataon relevant paper and electronic systems (eg Rio, MHIS, CAST)25. To ensure that case records and data are collected within approved policies and thatdata held on computer systems are accurate, so as to enable planning and monitoringof services.26. To be responsible for ensuring compliance with defined quality standards such asCQC, CNST and Standards for Better Health, identifying responsibility within the teamfor key roles including infection control and emergency planning.27. To be responsible for maintaining up to date evidence of quality and safety outcomesand providing these as requeired for inspection.28. Dependant on the team location, to ensure relevant contributions are made by theteam to the effective management of Trust estate and facilities.29. Demonstrate responsibility for developing own practice in line with professionalqualifications and for the development of others, both practitioners, and those intraining by making use of and providing, effective feedback, coaching and appraisal. Most challenging part of this role
The postholder must balance their responsibilities as an operational manager for both the health and social care elements of team activity while ensuring a recovery approach keeps the service user and carer at the centre of all decision making. They must ensure that views and contributions from all relevant professionals are taken into consideration when applying organisational standards to the team and facilitate effective mechanisms to resolve issues where different perspectives are present.
Person Specification Qualifications and previous experience Essential
- Registered practitioner in Mental Health (nurse, occupational therapist, social worker)
- Previous experience working in a hospital liaison service
- Significant post-qualifying clinical experience obtained in a variety of settings, at band 6 or equivalent
- Formal post-graduate diploma level qualification in a relevant field eg THORN, Non Medical Prescribing, Clinical Leadership, AMHP, CBT, Brief Therapy or can demonstrate an equivalent level of knowledge and expertise gained in practice, alongside a willingness and relevant competence to apply for and complete.
- Clear record of ongoing continuing professional development
- Experience in prioritising and managing the work of a team or others.
- Experience of motivating and engaging others in challenging situations to maintain progress towards goals.
- Able to articulate an advanced and detailed understanding of the relevant legal frameworks/legislation including CPA process, Mental Health Act , Mental Capacity Act, and safeguarding, in order to lead and manage others
- Demonstrates a clear knowledge and understanding of the issues and Statutory processes involved in caring for vulnerable people.
- Significant supervisory experience with clear evidence of effective people management skills including clinical supervision, sickness management, performance, conduct issues
- Demonstrates an understanding of budget management.
- Demonstrates excellent communication skills, both written and verbal particularly relating to sensitive and effective written communication with service users and carers
- Demonstrates the ability to work constructively with people across the organisation and with relevant external partners, engendering confidence in others
- Able to deal effectively with multiple deadlines and competing priorities
- Able to demonstrate personal resilience in the face of change
- Formal management qualifications
- Previous experience gained in a team management role
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