An exciting role/opportunity for an aspiring Assistant Service Manager -

This is a 12 month fixed term contract or secondment opportunity to work alongside the DME management team.

This is based at Luton & Dunstable Hospital, with cross site working to Bedford Hospital

The post holder will be expected to undertake a wide range of duties to support the clinical and management team on a strategic and operational basis. They will be instrumental in the smooth running of the service/group, working autonomously and leading the department in its operational demands.

This role will be in direct support of the General Manager, Service Manager, Clinical Directors/Medics & Senior Nursing team within group 7. This role involves complex MDT working involving, for example, the Medical Resource Manager, Medical Workforce team, Frailty Service, Hospital at Home team, locum bank desk & Medical outlier team to ensure the safe running of services within group 7.

To support with inpatient operational pressures such as providing direct operational support to wards including escalation of diagnostic delays to patient care and discharge, attending bed meetings and relaying information and acting appropriately.

The post-holder will act as an integrated member of the DME/Group 7 team to help provide an effective and efficient service to patients, their families and carers and health care professionals involved in their care.

Main duties of the job

To work alongside the Service Manager to ensure that Group 7 services are running efficiently and effectively on a day to day basis. To problem-solve all day-to-day management issues organising and ensuring appropriate cover within the service.

Exercise delegated authority on behalf of the Service Manager to resolve day-to-day management issues within the service.

To support the medical and senior nursing team in ensuring the wards/services run effectively.

To support the service manager in the identification, development, implementation and maintenance of service improvements.

To be able to problem solve independently seeking advice where necessary.

To be visible on the ward/service areas acting as a first point of contact for any service management queries.

To communicate with multiple MDT staff members, patients, relatives using expert levels of communication.

To maintain robust systems and processes for managing the medical workforce & rotas within the DME directorate including medical outliers.

To attend relevant departmental meetings and provide administrative support where required.

To support with operational pressures through methods such as ward buddying, outlier staffing allocations and the escalation of delays to patient care and discharge.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A& E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Our values

We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job

Job description

Job responsibilities

Please see attached JD & PS

An exciting role for an aspiring junior service manager-

The post holder will be expected to undertake a wide range of duties to support the clinical and management team on a strategic and operational basis. They will be instrumental in the smooth running of the service/group, working autonomously and leading the department in its operational demands.

Person Specification

Qualifications

Essential

• Educated to degree level OR equivalent experience.
• Track Record of significant continuous professional and management development

Desirable

• Project management qualification
• Knowledge of healthcare provisions

Experience

Essential

• Experience of staff supervision and staff management.
• Experience of managing the delivery of an effective service
• Evidence of introducing and supporting change processes
• Evidence of addressing 1st line conduct and performance concerns
• Evidence of managing rotas & operational pressures

Desirable

• Experience of working in an acute or challenging environment
• oEvidence of establishing, maintaining and consolidating effective working relationships with clinicians and or multidisciplinary teams

Knowledge & Skills

Essential

• Leadership and influencing skills
• High level of communication skills
• Highly motivated and ability to work independently
• To be able to work within a large MDT team and communicate clearly and effectively.
• Proficiency in use of Microsoft office software.

Desirable

• Knowledge of Health Roster, iPM, ICE, Viper, Extramed and MediViewer OR ability to learn quickly and effectively.

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Luton & Dunstable Hospital cross site

Lewsey Road

Luton

LU4 0DZ

Any attachments will be accessible after you click to apply.

418-MED0974-EH