The post involves working with people of all age (Children and Young People, Adultsor Older People) experiencing a mental health crisis via telephone triage. Working aspart of the wider multi-disciplinary team, MH First Responders will provide initialassessment and triage via the phone, as well as information, support, signposting, andadvice.They will provide compassionate and confidential support to service users (includingcarers) and will support and assist individuals to cope more effectively with their mentalhealth issues by assisting them with key aspects of their care plans, (if in place),supporting them in managing distress and challenges / difficulties which they might befinding it difficult to manage their own mental health and wellbeing. MH Practitionerswill seek advice from the clinical leads/shift coordinators with any call where the serviceuser may require urgent assessment or signposting to the appropriate services.

Main duties of the job

For people experiencing a mental health crisis, MH First Responders will provide.

o Mental state assessmentso Risk assessmentso Safety planningo A range of brief therapy interventionso Validation and de-escalation of crisiso Signposting to the relevant services.

About us

Greater Manchester Mental Health (GMMH) Foundation Trust employs over7000members of staff, who deliver services from more than160locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Job description

Job responsibilities

• Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts

Person Specification

Essential

Essential

• NMC Pin Essential
• Experience of working within Mental Health
• Excellent communication skills

Desireable

Desirable

• Working within a busy environment
• Able to use own initiative

Desirable

Desirable

• Able to use own initiatve
• Working within a busy environment

Employer details

Employer name

Greater Manchester Mental Health NHSFT

Address

Greater Manchester Mental Health NHS Foundation Trust, Prestwich Hospital,

Bury New Road

Manchester

M25 3BL



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437-6608754