This is a great time to work with the SLP. This role is about ensuring the voice, experiences, opinions, skills and attributes of people with lived experience influence the work of the partnership as we continue commissioning specialised mental health in south London. During 2023 and 2024, we improved the way we work with people with lived experiences of services by providing various meaningful involvement opportunities. We want to go further and work with these people and others to ensure lived experience is at the heart of what we do.

The post holder will lead a newly formed patient experience, involvement and coproduction team whose focus will include supporting the work around reducing health inequalities and inclusion of harder to reach groups of people. The post holder will have lived experience as carer, family member and direct experience. Lived experience does not mean as a worker.

The post holder will work closely with external stakeholders to develop the SLP Involvement Strategy. It is a varied, challenging, and exciting role and one that needs someone with the motivation to build strong relationships with colleagues within the SLP, our partner trusts and external stakeholders to ensure lived experience is central to our commissioning decisions. Our services include Child & Adolescent Mental Health Services (CAMHS), Perinatal, Complex Care, Forensic & Adult Eating Disorder (AED).

Main duties of the job

The postholder will identify opportunities to enable service users, carers and members to be listened to and responded to as well as developing partnerships to plan, review and design service changes and improvements. This will include supporting the work around reducing health inequalities and inclusion of harder to reach groups of people.

The role will also lead and build on the innovative approach to engaging, supporting and developing patients/service users and carer active involvement with the development of secure services. This includes further development of Lived Experience roles and Experts by Experience. The post holder will work closely with external stakeholders to develop the SLP Involvement Strategy.

About us

The South London Mental Health and Community Partnership (SLP):

The South London Mental Health and Community Partnership (SLP) is a collaboration between Oxleas NHS Foundation Trust, South London and Maudsley NHS Foundation Trust, and South West London and St George's Mental Health NHS Trust, between them delivering mental health services to a population of more than 3.7 million people. The partnership brings together clinical expertise, experience, and innovation, aiming to improve quality, use resources most effectively, and transform outcomes for some of our most complex and vulnerable patients requiring specialist mental health care services.

Our programmes aim to improve the lives of patients across Forensic (Adult Secure), Children and Young People (CAMHS Tier 4 - inpatients), Adult Eating Disorders, Perinatal, Complex Care, and Urgent and Emergency Care services. We have brought specialist mental healthcare closer to home, and outside of hospitals to community settings for many people, improving their recovery and quality of life.

Job description

Job responsibilities

Please refer to the job description and person specification for the main responsibilities and duties for this role.

Person Specification

Qualifications

Essential

• Educated to Masters level or equivalent level of experience of working at a senior level
• Evidence of continuing professional development
• Evidence of knowledge of specialist mental health / Learning Disability / Autism acquired though experience or training
• Lived experience of specialised mental health services either directly or through caring responsibilities

Desirable

• Experience of project and/or programme principles, techniques and tools such as Prince 2, Managing Successful Projects, Managing Successful Programmes
• Knowledge of Adult Eating Disorder, CAMHS, Perinatal services, Complex Care, Secure services

Experience

Essential

• Proven track record and experience of working with patients/service users and carers, on an individual level and in co-production, participation and inclusion activities
• Demonstrable skills in effective leadership
• Able to manage change effectively and constructively
• Establishing and maintaining networks or advisory groups of professionals or experts by experience
• Negotiation skills
• High level analytical skills with regards to the processing of complex information
• Fosters in others the willingness to contribute their best
• Develops others to grow their capacity and potential
• Exhibits and promotes respect for patients/service users, families and carers, individual staff and teams
• Ability to manage own workload, prioritise and seek creative solutions to problems
• Personal experience of living with mental health problems, learning disability or autism either as a patient/service user or carer/family member
• Experience of involvement and co-production with Experts by Experience and mental health/Learning Disability and Autism (LDA) professionals
• Extensive experience in the field of mental health/LDA, as a peer worker/ Lived Experience Practitioner or someone who is familiar with clinical practice
• Extensive experience of working with individuals with mental health issues and supporting them on their own recovery journey
• Project management experience and facilitating and managing change
• Dealing with challenging and complex situations and take meaningful action and to develop others to do so
• Extensive experience of relationship building and partnership working
• Experience of supervising and managing others
• Experience of working with families and carers, with a commitment to improving service's engagement
• Experience of developing and delivering new training for colleagues and experts by experience, and continuing professional development opportunities

Desirable

• Extensive experience of project management, organisational change and cultural change
• Experience of analysing complex data and using it to inform standards of care
• Experience of financial management
• Expert knowledge in recovery principles of mental health

Knowledge

Essential

• Expert knowledge on involvement and co-production
• Expert knowledge of peer working
• An in-depth understanding of a wide range of organisational and community cultures, developing plans and strategies with all stakeholders
• Ability to identify and employ mechanisms of clinical governance as appropriate, to support and maintain Expert by Experience practice in the face of regular exposure to highly emotive material and behaviour

Desirable

• Knowledge of quality improvement methodology
• Knowledge of coaching and supervision principles

Skills

Essential

• Expresses and articulates ideas in a manner that is appropriate, accurate and easily understood
• Ability to strive for excellence, to focus on what is important, and communicate achievements to all stakeholders
• Seeks to ensure the provision of a high quality service to service users, families and carers
• Coproduce service developments with service users, families and their carers
• Excellent oral and written skills
• Strong and effective networker, excellent interpersonal skills
• Develops and maintains productive working with internal / external stakeholders
• Establishes and communicates courses of action and targets to ensure achievement of objectives

Personal Qualities

Essential

• Committed to work in line with NHS Values and Principles
• Compassionate and inclusive
• Ability to contribute fully to the work of the team
• Ability to deputise for line manager when appropriate
• Ability to set out a clear direction, inspire others and provide direction when necessary
• Successful at building (selecting, training and developing) effective teams as well as leading them
• Develops the potential of teams to do their best and to access opportunities for career development
• Ability to make and implement autonomous decisions
• Ability to work creatively as a leader or a member of a team with internal and external colleagues and stakeholders

Other

Essential

• Ability to identify the sources of power and influence and to use them effectively
• Ensure, through supervision and review processes, that a regular programme of continuing professional development is maintained
• Understanding of the importance of equality and diversity
• Appreciation of the interface between our personal and professional lives, high level of self-awareness and knowledge of principles of self-care

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Old Lewisham Town Hall

1 Catford Road

London

SE9 4RU

Any attachments will be accessible after you click to apply.

334-NCL-6568081-TA