An exciting opportunity has arisen for an IT Service Desk Manager at Barnsley Hospital.

We are a small but innovative team that like to push the boundaries of what is possible.

In the role you will be responsible for line management of the IT Service Desk. You'll work closely with the Head of Digital Support to ensure high quality day to day operational IT support services for the organisation. You'll support the personal development across the team, manage 1 to 1s and act as an escalation point where necessary.

To be considered for this role you must have experience working at team lead level across a busy IT service desk. You will have a hands-on technical background and be able to act as an escalation point where necessary. You'll have experience in day-to-day IT operations & management within a busy NHS environment. This includes conducting performance reviews and 1-2-1s, developing and leading on SLAs and KPIs across the team. You'll need to have excellent soft skills, be a great communicator and be able to liaise with technical and non-technical users and stakeholders across the Trust.

The successfully candidate will have experience dealing with suppliers and 3rd party support companies.

Participation in IT On-call rota is a requirement of this role.

Main duties of the job

The Barnsley Hospital IT Service Desk supports approximately 4500 users and in excess of 5000 devices. The devices range from Raspberry Pi to traditional desktops and laptops. It also includes Apple, Android and Google Chrome OS devices.

Experience of following is required:

All current versions of Microsoft Operating Systems (Desktop and Server)

Microsoft Office suites

Anti-Virus (Panda, MDAV)

Active Directory

Virtual Desktop Infrastructure (VDI). In particular, VMWare Horizon 8.

VMWare vCentre

Group Policy Object Manager

Virtual/Physical Smartcards

WSUS, Lansweeper

Cyber Security awareness

Experience using Powershell, Thinlinx/Debian/Raspberry Pi OS, Google Enterprise console, MDM (Airwatch) and Microsoft Defender Portal would be beneficial.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility Check if you need a UK visa - GOV.UK (www.gov.uk), band 2 and 3 roles are no longer eligible for sponsorship.

Job description

Job responsibilities

Job Description for IT Service Desk Manager

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Person Specification

Qualifications

Essential

• A computing qualification educated to minimum degree level standard or equivalent experience, plus extensive experience in an NHS IT environment.
• Relevant Microsoft IT Service Desk Certifications
• Experience with:
• Time Management
• Equality & Diversity
• Sickness Absence
• Recruitment & Selection
• Stress at work
• Performance management
• Health & Safety
• IT Service Desk Tools
• Evidence of continual professional development

Desirable

• ITIL Foundation
• Service Desk Institute Service Desk Manager Certified.
• SSCP certified or evidence or evidence of course completion
• VMware Horizon 8 Deploy and Manage certified or evidence of course completion
• VMware vSphere 7 Install, Configure and Manage Certified or evidence of course completion

Experience

Essential

• Extensive experience with current Windows Operating Systems e.g. Microsoft Windows Server/Windows 11
• Extensive experience managing Active Directory, DNS, DHCP, Group Policy, WSUS and other Microsoft Management Tools
• Experience managing and maintaining VMware Horizon 8 VDI
• Experience of managing and maintain VMware vSphere
• Experience of working in an ITIL environment
• Highly developed awareness of Cyber Security
• Extensive experience of IT Service Desk support
• Extensive team leader/management experience
• Experience of managing ICT projects
• Significant evidence of successfully managing people and teams, including recruitment, staff development, training and providing leadership in a technical environment
• Extensive experience of working with a variety of call logging and help desk systems and software
• Extensive experience of successfully delivering ICT service level agreements

Skills and Abilities

Essential

• Ability to communicate at all levels with staff and other professionals.
• Ability to work as an individual or as part of a team.
• Ability to deal effectively with conflicting priorities while remaining calm.
• Ability to respond to unpredictable work patterns and demands.
• Ability to organize and delegate.
• Ability to manage a team of professional ICT staff
• Able to effectively manage work and prioritise activities

Desirable

• Ability to manage and support Network and Telecommunication systems.

Personal Attributes

Essential

• Be adaptive, imaginative, innovative, pro-active and enthusiastic.
• Possess excellent organizational skills.
• Possess a full UK Driving License and have use of a car.
• Positive attitude to work
• Flexible in approach to work

Trust Values

Essential

• In around 100 words please describe what Equality & Diversity means to you and why they are important.
• In around 100 words please describe what motivates you to do a good job.

Knowledge and Awareness

Essential

• Understand the fundamentals of TCP/IP

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Any attachments will be accessible after you click to apply.

C9163-1255E-09-24