University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please note this vacancy is only open to applicantsfrom Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT.

Please see below for a detailed job description of the role.

Main duties of the job

We have a unique opportunity for a developmental role within the Operations Team for Emergency and Acute Medicine. This role will provide strategic and operational support for both care groups.

You will have demonstrable experience working under pressure in an acute clinical environment and be able to meet deadlines and effectively prioritise different tasks. Working alongside the Operations Managers, gaining experience and knowledge, and undertaking responsibility for a range of tasks, projects, and services most likely including:

• Single point of contact- developing your relationships across the trust.
• Operational support with Projects, Cost Improvement Programmes, and delivering the Trust Strategy.

You will work across 2 care groups within Division B: Acute Medicine (including the Emergency Department and Acute Medical Unit) and Acute Medicine (17 inpatient wards).Good IT skills are required for this role- both Trust Systems and Microsoft.

This is a developmental role- progressing from band 5 to band 6.

The role is covering core hours ( shifts covering 8 am-6 pm Monday-Friday).

About us

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to.

Specific to this role we are open to discussing flexibility in the hours that you work. Please talk to us at the interview about the flexibility you need, and we will explore what's possible for the role and service. UHS employees can access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Job description

Job responsibilities

Key Responsibilities

• Effective day to day operational management.
• Ongoing improvement of efficiency and service delivery identifying opportunities for transformation and improvement of patient experience.
• To support the Senior Management Team in ensuring operational effectiveness across all services and patient pathways.
• Responsible for leading and supporting team leaders and teams to ensure coordinated and streamlined administrative processes which recognise the patients and their individual needs.
• Providing support to and cover for peers as and when appropriate, escalating where appropriate.
• Provision of data and evidence to support Care Group in the development of services.

For additional details, please refer to the job description and person specification.

Person Specification

Qualifications, knowledge and experience

Essential

• Degree level or equivalent qualification or experience, plus a good knowledge across a range of administrative work procedures including non-routine elements.
• Relevant NHS experience, linked to a clinical environment
• Specialist knowledge of national and international information and administrative systems.
• Experience of dealing with non-routine and complex problems, progress chasing and resource management.
• Experience of maintaining or improving performance against key performance indicators and developing and implementing new processes.
• Confident to deal with implementing changes to practice across all levels of the Care Group
• Able to concentrate for long periods for complex data analysis across different systems.
• Be proficient in the use of all electronic systems in relation to patient data and undertake training as required if new technology / electronic systems or standard operating procedures are introduced.

Desirable

• Courses/further study attended to demonstrate evidence of personal development.
• Service improvement training.
• Experience of leading and implementing service improvement projects
• Experience of contributing to the development and implementation of cost improvement programmes.

Skills and competencies

Essential

• Able to work autonomously
• Microsoft Office skills
• Able to work under pressure
• Problem solving
• Communication
• Complaint handling
• Attention to detail

Trust Values

Essential

• Patients First
• Always Improving
• Working Together

Employer details

Employer name

University Hospital Southampton NHS Trust

Address

Southampton General Hospital

Tremona Road

Southampton

SO16 6YD

Any attachments will be accessible after you click to apply.

188-THQ1110924