An exciting opportunity have arisen for a dynamic and enthusiastic individual to join the busy, innovative Medicine Division as Service Delivery Manager at Whipps Cross. The Service Delivery Manager is an important post within the Division, and we are looking to recruiting a hardworking and committed colleague who is keen to work with the wider team to support and develop our services.

The successful candidate will have the ability to prioritise their workload, excellent communication skills, experience in pathway management, including RTT validation.

You will be responsible for establishing robust administration systems as well as supporting the clinical teams to develop the service in accordance to the clinical strategy. The successful candidate will provide all round support for the Division.

You will be working closely with the Medical & Nursing teams, Clinical Leads, Service Manager, Associate General Manager, Senior Nurses, and Heads of Service in order to ensure that we continue to deliver high quality, value for money patient care and experience.

If you are interested in the post, please contact: Mary Holland General Manager Division of Medicine: mary.holland5@nhs.net

Main duties of the job

The Delivery Manager is responsible to the Service Manager for the overall performance of those services within the remit of the role. This position will be responsible for the day-to-day delivery of services to patients in accordance with agreed objectives, targets, quality standards, controls, and resource constraints.

To manage the Key performance targets in your area, and demonstrate continuous improvement in patient experience with reference to a balanced demand and capacity plan

To support the clinical teams, develop service in accordance to their clinical strategy. This will include Clinical Directors, Consultants, Matrons and Head of Nursing.

To ensure that there are clear and transparent measure of success (KPI's) for your service/s and these are delivered at the required level.

You will support the CAG's implementation of service improvement as appropriate and general development of services. You will play a key part in supporting change and help clinical teams plan and review care pathways.

You will look after and nurture the staff that you manage to help them to develop their knowledge and skills and perform to a pre-determined level.

Communication is a key priority, you are responsible for establishing and maintaining robust systems to cascade information, receive feedback and take appropriate action where necessary.

About us

Barts Health is one of the largest NHS trusts in the country, and one of Britain's leading healthcare providers.

The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.

Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which our WeCare values and behaviours are visible to all and guide us in how we work together.

We strive to live by our WeCare values and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Qualifications / Experience

Essential

• Management qualification or equivalent experience.
• Positive attitude to change.

Desirable

• Experience of the NHS

Skills

Essential

• Leadership skills
• Demonstrates initiative and resourcefulness.
• Experience of managing people Facilitation of participative style Provides direction, guidance and supervision.
• Motivates and acts as a resource for others.
• Presentation skills
• Awareness of the importance of demonstrating and measuring success
• Effective communication utilising listening, negotiating, and influencing skills.
• Forward thinking and focused on patient outcomes.
• Has a working knowledge of Microsoft Outlook, Word, and Excel
• Committed to continuing own professional development.
• Shares ideas and utilises feedback.
• Precise and methodical in working practices.
• Able to prioritise work programmes in the face of competing demands.
• Ability to analyse complex problems and develop practical solutions to address them.
• Demonstrate knowledge of healthcare governance and shared governance
• Able to gain respect from team

Desirable

• Experience of change management
• Report writing

Knowledge

Desirable

• Demonstrates knowledge of Microsoft Office applications
• A working knowledge or process mapping
• Understand the concepts of LEAN

Other

Essential

• Understanding of Equal Opportunities policies and procedures
• Understanding of Data Protection Act.

Employer details

Employer name

Barts Health NHS Trust

Address

Whipps Cross Hospital

London

E11 1NR

Any attachments will be accessible after you click to apply.

259-6617541WXH