HR Manager - Integrated Contract Centres

Permanent Full Time Position

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport. Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed. Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We are looking to recruit a forward-thinking HR professional who thrives working in a fast-paced, high-pressured environment and who can adapt quickly to changing priorities.

This role leads a HR advisory team who work together to support our colleagues within the integrated contract centre division (ICC) - this includes the 999 and 111 call centres across our trust.

Assessments and professional discussions will be held beginning to Mid October.

Main duties of the job

The successful candidate should have noticeable experience already gained at senior HR advisor/manager level can experience in managing the day-to-day operations of a HR function which provides advice and support on a range of t matters which include employee relations, organisational change, performance management, recruitment and employee experience and cultural.

This role will involve working in collaboration with internal and external partners so strong interpersonal communication skills are essential. Alongside this you will possess a strong working knowledge of UK employment law and have a solution focused, positive, and pragmatic approach that supports our teams to deliver their best.

The ideal candidate will be self-motivated and complement our experienced and talented team and be willing to travel to any of the trusts sites within the north west area which covers the regions of Cumbria, Lancashire, Greater Manchester, Merseyside, Cheshire.

About us

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Job description

Job responsibilities

Please ensure that you have read the full Job Description and Person Specification before applying for this role.

Person Specification

Skills / competencies

Essential

• Communicate effectively both internally and externally using a wide variety of techniques (written, verbal etc.)
• Excellent written and communication skills to present and communicate complex information to staff, representatives and candidates
• Ability to negotiate and influence persuasively, to command confidence and respect from internal colleagues, staff and representatives
• Strong analytical, problem solving and reasoning skills
• Ability to design and implement changes to improve systems and processes
• Presentation and training skills
• Planning and organisation skills
• Report writing skills
• Interviewing skills
• Able to prioritise and work to tight timescales
• Computer literate
• Demonstrable compassionate and inclusive leadership
• Experience in the application of HR processes
• Demonstrable experience of line management responsibilities

Qualification and knowledge

Essential

• Educated to degree level, with current equivalent experience and where not in possession of a degree must be willing to work towards a qualification of this level
• Post graduate diploma in HR management or equivalent

Experience

Essential

• Minimum of 4 years post graduate experience in a HR management or Advisor role, in a complex organisation
• Experience of working in a unionised environment
• Experience in the following: - o Employment law o Discipline, grievance and absence management o Staff development
• Experience of supervising, motivating and developing staff

Values and behaviours

Essential

• Working together - demonstrate collaborative and inclusive working and challenge behaviour that is not inclusive or acceptable

Values and behaviours

Essential

• Being at our best - professional and adaptable and takes pride in work
• Making a difference - act with compassion, kindness and integrity towards everyone

Employer details

Employer name

North West Ambulance Service NHS Trust

Address

Trustwide within ICC

Trustwide within ICC

BL1 5DD

Any attachments will be accessible after you click to apply.

242-4428-LR