The Health Case Management Service provides a case management function for the population of Leeds (18 years and above) who are eligible for NHS Fast Track and Continuing Healthcare funding. Patients can be in the community or requiring support from acute settings.

The service operates 365 days a year, over 7 days, Monday to Friday 08:00 to 20:00 and Saturday and Sunday 08:00 to 18:00, Bank Holiday hours 08:00-18:00.

A fantastic and challenging opportunity has arisen in the Health Case Management Service. We are looking for a dynamic, self-motivated Band 6 Health Case Manager (HCM) to join our team. We welcome applications from health professionals from a wide range of backgrounds including Nurses, Allied Health Professionals and Social Workers. It would be essential for applicants to have a professional registration and a Best Interest Assessor (BIA) qualification or have the aspiration to undertake the BIA training.

You will have experience of working with adults and their carers within a hospital and /or community setting. You will have excellent organisational skills and be able to work on your own independently and creatively using a problem-solving approach. It is essential that you are motivated, organised, a team player and enjoy the buzz of working in a fast paced and dynamic environment. The successful candidate will be able to work well under pressure, managing competing demands and be able to prioritise according to service requirements.

Main duties of the job

The appointed applicant will:-

-Manage a complex caseload.

-Work alongside MDT including, ICB, Neighbourhood Team, LTHT and legal team.

- Support with coordinating of day-to-day tasks and referrals.

- Supervise and mentor staff

-Have opportunities to be develop skills in safeguarding, personal health budgets, clinical supervisions, deprivation of liberty, mental capacity, clinical nurse assessments for end-of-life pathways.

- Complete DOLIC assessments and other legal work such as S21A challenges.

The allocated Health Case Managers (HCM) central philosophy and approach is placing the individual at the centre and proactively supporting patients. The HCM will collaboratively work alongside patients to promote choice and control over their care and support. The HCM will have oversight of the persons care and offer options and services to meet an individual's health and social needs through available resources to promote quality and cost-effective outcomes

The post will be based at East Leeds Health Centre. A drivers licence is not required but the successful applicant must be able to travel around the city as required.

About us

Working for Leeds community Healthcare NHS Trust

Who are we?

Leeds Community Healthcare provides a range of community-based health services across the whole city. We treat people in their homes, local health centres and community hospitals, and work in partnership with other local Trusts, charities and Leeds City Council. We have a strong culture based on deeply-held values, and our focus at all times is on delivering high quality care to the people of Leeds. In our most recent CQC evaluation, we were rated Good, with our Adult Services rated Outstanding for caring.

Perks of the job

Our benefits range from generous annual leave to access to NHS discount sites. You can find the full list of attractive benefits and rewards at www.leedscommunityhealthcare.nhs.uk click on the Join Our Team Tab.

Right to Work

This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.

Job description

Job responsibilities

Job Purpose

The post holder will be responsible for their own caseload within their speciality area as an autonomous practitioner. In doing so, they will assess, plan, deliver and evaluate patient centred programmes of care to a specialist level ensuring that they practice within their sphere of competence and knowledge. The post holder will work to professional and regulatory body codes, standards and guidance at all times ensuring that their practice is grounded in evidence based theoretical and practical knowledge.

Key Responsibilities

1. Clinical

1.1. Demonstrates a detailed theoretical and practical knowledge of common aetiologies, pathologies, conditions and presentations involving a critical understanding of theories and principles

1.2. Demonstrates innovative and specialist skills to select methods and tools to holistically assess, plan, implement and evaluate in a complex and specialised field of work.

1.3. Demonstrates highly developed physical skills where dexterity and accuracy are important e.g. syringe pumps and infusions, manual treatments

1.4. Makes consistent judgements requiring complex fact analysis, interpretation and comparison of options and ensures clinical reasoning is reflected accurately in case records

1.5. Engages and actively involves the individual and, if appropriate, their family/carer, in the assessment, planning, implementation and evaluation of programmes of treatment and/or care by using person-centred techniques to promote a culture of involvement and empowerment

1.6. Works to standards of proficiency identified by their professional and regulatory bodies performing clinical treatments/procedures to a competent standard

1.7. Prioritises their own workload, and that of the wider team, within agreed objectives deciding when to refer to others as appropriate.

1.8. Provides and receives complex, sensitive or contentious information where motivational, persuasive, empathetic, negotiating and reassurance skills are required whilst demonstrating an understanding of barriers to communication

1.9. Approaches each individual with care, compassion and sensitivity ensuring that these values are reflected in all areas of practice including the management of any complaints and compliments.

1.10. To comply with the organisations Infection Prevention and Control requirements, including bare below the elbows dress code for staff with a direct care delivery role

2. Leadership

2.1. Ensures that a professional service and image is maintained at all time, thereby acting as a role model to all staff

2.2. Provides a leadership style which is underpinned by strongly held values around equality, diversity and openness effectively builds and maintains relationships with direct reportee(s), management teams and other key individuals across the organisation.

2.3. Manages team and resources on a day-to-day basis in an unpredictable environment that require solutions to complex problems where there are many interacting factors

2.4. Demonstrates the ability to delegate, organise and prioritise workload to ensure the safe delivery of the service including the management of referrals and discharges utilising locally agreed support mechanisms e.g. on call manager and making judgements in complex situations

2.5. Demonstrates clinical leadership, initiative and creativity in developing projects inspiring others to be positive in their contribution to continuous improvement

2.6. Demonstrates resilience when responding to challenge, change and complex or difficult situations

2.7. Clearly articulates the expected clinical standards of the service, monitors and identifies where standards are not met and takes action to address

2.8. Ensures that all objectives, for self and those directly responsible for, are clearly defined within the wider Directorate framework and in line with Trusts objectives, using the appraisal process as a vehicle for this.

2.9. Takes responsibility for their own and others health and safety in the working environment.

3. Learning and Development

3.1. Undertakes any training required to develop and maintain their proficiency in response to changes in service delivery or new and emerging techniques and demonstrate competence within professional body requirements

3.2. Reflects on and evaluates own practice and identifies areas of development by setting appropriate objectives via appraisal and clinical supervision

3.3. Carries out research projects, or other research and development activity, appropriate to clinical area

3.4. Undertakes supervision and is responsible for teaching and training both inside and outside work area.

3.5. Ensures appraisals for direct reportees are undertaken in accordance with Trust policy manages performance which falls below standard in accordance with the appropriate HR policies and processes seeking support from senior staff where required.

3.6. Supports the learning and development of others including students and preceptees

4. Partnership and Team Working
4.1. Actively develops and maintains effective clinical and corporate working relationships both within and outside the Trust including with other agencies and Higher Education Institutes
4.2. Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships in order to improve and develop service delivery.

4.3. Actively contributes to the multi-disciplinary team supporting the patient including communication with external care providers, voluntary support services and other agencies acting as a credible source of information for other agencies/professionals involved in the care as required

5. Innovation and Quality

5.1. Implements, monitors and maintains agreed standards of care, reporting to the team/service manager when standards are not met

5.2. Implements policies relevant to service area and ensures team members are aware of policy requirements

5.3. Identifies areas for improvement within own service and proactively addresses these within the overall organisational governance frameworks and corporate objectives reflecting the changing needs of the population, local and national initiatives

5.4. Actively works to continually improve the quality of own service within the overall organisational governance frameworks and corporate objectives e.g. through audit or suggesting changes to practice

5.5. Contributes to and undertakes clinical audit

5.6. Works with managers and colleagues to identify, manage and minimise risks within the overall organisational risk management frameworks. This includes understanding and applying knowledge of clinical role in safeguarding and actively leading incident management processes

5.7. Acts as an advocate for patients and their families/carers recognising the boundaries of their clinical knowledge liaising and referring on to other services / agencies as required

5.8. Ensures that patient experience is core to all clinical and service development gaining support from the appropriate corporate teams as required

5.9. Actively ensures completion of required data in a timely manner in order to meet the Quality Framework requirements, outcome measures and best practice standards in order to deliver an effective, high quality service

Health and Safety

Responsibilities of ALL staff in relation to Health and Safety

Take reasonable care of your own health and safety

Take reasonable care not to put other people - fellow employees and members of the public - at risk by what you do or don't do in the course of your work

Co-operate with Trust, making sure you understand and follow the health and safety policies and procedures

Attend all required training on Health and Safety related policies and procedure.

Do not interfere with or misuse anything that has been provided for your health, safety or welfare

Report and record any injuries, strains or illnesses suffered as a result of doing your job

Inform your manager if something happens that might affect your ability to work safely such as suffering an injury or a new medical condition.

Additional for those with management responsibilities:

Identify through documented risk assessment any risks that exists within the department or during the delivery of the service

Investigate and manage incidents and near misses, ensuring actions are taken to prevent recurrence

Support the Risk and Safety Team in ensuring suitable and sufficient up to date Health and Safety information and guidance is available to all staff at all levels and disciplines across the organisation.

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Employer details

Employer name

Leeds Community Healthcare NHS Trust

Address

Leeds Community Healthcare Trust

Leeds

LS9 9EF

Any attachments will be accessible after you click to apply.

VP2A7A6EB3