We are excited to offer a fixed term role (18 months) in care coordination service (CCS) as a Health and social care coordinator. The successful candidate will therefore naturally be expected to work in a highly multi-agency context to ensure vulnerable patients are able to navigate smoothly a complex health and social care system. While full details on the requirements of the role can be found in the job description and person specifications, experience in a health or social care setting, excellent organizational, interpersonal and communication skills are essential requirements for this role. A flexible approach to work in an ever changing health and social care system coupled with an interest in the needs of the most vulnerable people of our society is a highly desirable attribute.

The successful candidate will benefit from appropriate corporate and local induction, training, regular supervision and management support. The primary base of work for this role is currently in Featherstone Road Health Centre, Southall.

Main duties of the job

Working within a network of GP Practices to provide a central co-ordination role for patient identified throughout the health and social system and referred into the service

Responsible for a caseload of around 40/45 named patients with the aim of

o Enabling people to remain at home,

o Reducing unnecessary admissions to hospitals,

o Supporting early discharge from hospital,

o Improving the quality of care

o Encouraging independence.

Provide a single-point of access for service users and colleagues from the health and social care landscape involved in the care of the patient

Support the co-ordination of appropriate care packages for patients' identified needs ensuring to appropriately link services

Provide advocacy for service users where required making use of appropriate levels and channels of escalation

Facilitate smooth and planned discharge and handover between care settings across the health and social care system, including GP Practices, secondary care and community settings

Providing health and well-being support to patients

Delivering health and well-being training to health care professionals

About us

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is �426m.

The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Job description

Job responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person Specification

Education & Qualifications

Essential

• Relevant degree or equivalent level of training and experience
• Evidence of consistent pattern of learning from education, training and experience

Desirable

• Qualification in a health or social care allied profession

Previous Experience

Essential

• Coordination of care from a variety of organisations
• Communication and relationship building
• Experience in health or social care
• Experience of developing relationships with a wide variety of people

Desirable

• Experience of health and social care assessments
• Working and delivering outcomes within determined timeframes
• Experience of working with people with complex needs and various communication challenges
• Experience of working in a newly formed team

Skills & Knowledge

Essential

• Understanding of basic health and social care terminology
• Proven ability to recognise and manage risk
• Knowledge of the needs of vulnerable adults, safeguarding and the associated legislative framework
• Ability to understand budgetary requirements to ensure packages of care are cost effective and value for money, highlighting inefficiencies
• Good interpersonal skills
• Ability to communicate confidently with staff at all levels
• Ability to work well across teams
• Good time management and an ability to prioritise and work to strict deadlines
• Ability to work on own initiative without direct supervision, understanding where clinical input is needed
• IT skills and experience in the use of Microsoft Excel
• Familiarity with IT systems currently in use in health and social care settings

Desirable

• Fluency in one or more community languages other than English

Employer details

Employer name

West London NHS Trust

Address

Featherstone Road Clinic

Southall

UB2 5BQ

Any attachments will be accessible after you click to apply.

222-LS-ICS-240