We are looking for a highly motivated and experienced NEPTS Scheduling Manager to join the busy 24/7 Non-Emergency Patient Transport Service (NEPTS) at Guy's and St Thomas'.

NEPTS is available for patients who cannot travel to or from our hospitals using any other method of transport due to their medical or mobility condition, or because their medical condition would otherwise worsen. All requests for patient transport are assessed on medical need. Transport is only provided for patients coming from their home addresses to our Trust sites in South East London, or patients being discharged from our South East London locations to anywhere in mainland UK.

The post holder will ensure that the day to day management of all patient transport journeys are in line with NEPTS key performance targets. They will ensure that all patient journeys are delivered in a safe and efficient manner whilst manging in-house ambulance productivity and subcontractor performance.

The post holder will develop complex plans and actions for the NEPTS Control and Planning Department, informing, influencing and working with the team to deliver solutions and adjusted operational practices to meet operational needs. Be a role model/leader demonstrating the Trust values and appropriate behaviours in day to day operations.

Main duties of the job

Operational Performance Management

• Ensure effective processes and procedures are in place to monitor and track performance within the Service against the Key Performance Indicators.
• Responsible for the day to day efficient and effective operational management of NEPTS ensuring the management of resources to achieve the best possible operational delivery.

Management and Leadership

• Leading, developing and managing a team of planners and controllers. Being accountable for providing the Trust with a capable, motivated, stable and engaged workforce.
• Set objectives and review performance of planning and control staff, identifying individual training and development needs.

Quality, Risk and Governance

• Manage the implementation of effective systems, control processes and risk management arrangements in the service.
• Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the Service.

Financial Management

• Manage and monitor performance so that the Service meets its financial and operating targets.
• Manage delegated budget responsibilities for area, identifying savings and implementing plans to reduce costs as appropriate.

Strategy, change and service improvement

• Identify opportunities for service redesign, focusing on a patient centred approach to delivery contribute to plans which improve and develop services.

About us

Our patient transport service is available for patients who cannot travel to or from our hospitals using any other method of transport because of their medical or mobility condition, or because their medical condition would otherwise worsen. We provide the service to the Guys and St Thomas's sites including Renal and cancer services.

We are a large busy and friendly team with our own in-house transport team. We support each other and constantly strive to look for improvements in making our service the best it can possibly be for patients. We are part of the ISO9001 standards and with the processes we have in place our yearly external audits have enabled us to achieve positive results.

Job description

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person Specification

Qualifications

Essential

• Masters or equivalent knowledge, skills and experience

Desirable

• Understanding lean methodology

Experience

Essential

• Evidence of managing successful operational performance and improvement.
• Experience of business planning, objective setting and performance management to meet strategic goals.
• Ability to develop relationships with key stakeholders in an operational setting to support Trust aims and objectives.

Desirable

• Demonstratable recent or current management experience within NEPTS at the same or similar level.

Skills

Essential

• Proven ability to motivate and inspire staff.
• Proven ability to translate strategic goals into tactical plans
• Expert knowledge of NEPTS operations.
• Effective people and project management skills.
• Excellent management skills including motivating and coaching staff.
• Work flexibly and prioritise in response to changing demands and requirements.

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

St Thomas' Hospital

Westminster Bridge Road

London

SE1 7EH

Any attachments will be accessible after you click to apply.

196-ESS1450