The post holder is responsible for ensuring a comprehensive administrative and clerical service is provided to the Gastroenterology departments managing a team of administrative staff.

The post holder will lead a team of patient navigators and be responsible for the smooth running of the patient RTT and Cancer journey from referral to discharge. Ensure that coordinated and streamlined administrative processes revolve around the patient and their individual needs. To be aware of and support national RTT targets and internal Trust/divisional performance (via the LUNA tool ). To support the Operations/Service Managers team with any reasonable management requests.

Main duties of the job

Supervise the day to day work of the divisional administrative teams in the Gastroenterology .

Ensure that patient navigators and other members of the administrative team adhere to Trust policies and standard operating procedures at all times.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

About us

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Job description

Job responsibilities

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found athttps://www.nhsemployers.org/articles/pay-scales-202425.

Person Specification

Royal Free World Class Values

Essential

• Demonstrable ability to meet the Trust Values

Education & professional qualifications

Essential

• Diploma level qualification or equivalent experience
• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology.
• English and Math at GCSE level or equivalent
• Strong working knowledge and proficient in the use of Outlook package - Power point, Excel, Microsoft Word as well as Access, email, Internet
• Knowledge of Cerner

Desirable

• Courses / further study attended to demonstrate evidence of personal development.

Experience

Essential

• Previous experience of working with the public and/or patients in a healthcare environment
• Previous administrative and organisational experience
• Experience of dealing with non-routine and complex problems
• Experience of managing staff

Desirable

• Experience of drawing up staff rosters

Skills

Essential

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality
• Knowledge of Cerner
• Ability to confidently interact and share knowledge with staff at all levels

Desirable

• Awareness of National and Trust pathway targets (such as 18 week RTT target)

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

Barnet and Chase Farm Hospitals

Barnet Hospital

Barnet

EN5 3DJ

Any attachments will be accessible after you click to apply.

391-RFL-6573351