Aim of the role

The aim of the HIU service is to provide adequate, tailored support for people identified as High Intensity Users (HIUs) of Urgent & Emergency Care services. The intention is to improve health outcomes and reduce inequalities by identifying the most appropriate medical and psycho-social support and helping HIUs access it as needed, reducing inappropriate demand on UEC services.

The HIU Care Coordinator will be responsible for coordinating and driving delivery of these services, including identifying HIUs who need additional support, reviewing their needs, referring them to suitable providers (via a local MDT as needed) and tracking those processes and outcomes.

Given the nature of the role, the individual will also be central to efforts to publicise the service to users and staff across the Borough, and working with a wide range of health, social care and third sector organisations to prioritise care for this highly vulnerable group. This will include facilitating discussions between primary care, hospital and community services. The post holder will be required to manage patient caseloads and advise on improvements, which will be used to deliver measurable outcomes for the benefit of patients, staff and the public.

Main duties of the job

The role requires extensive liaison with statutory and non-statutory services, to review and support the flow of referrals into the service and involves:

Identifying an agreed number of HIUs attending ED each month

Reviewing their needs (with suitable clinical and other support

Identifying which services are best placed to provide that support

Referring patients and making sure their care is picked up

Where necessary, referring people to the appropriate local MDT meeting for a wider review of needed, before onward referral

Tracking the processes and outcomes of the service

Providing information and training to local health & social care professionals

In particular, the Care Coordinator is responsible for tracking patient activity through use of the HIU dashboard and maintaining accurate records on the HIU Patient Case Tracker. They are responsible for organising and coordinating attendance at MDT meetings, recording accurate minutes and working with local providers to prioritise the needs of this highly vulnerable group.

About us

Just as we care about our patients' wellbeing, we care about yours!

We can offer you:

• A comprehensive induction into the community service followed by a local induction to introduce you to the role
• Car lease scheme *T& C's apply
• Flexible working options
• Annual travel card loan
• Training, support and development in your career

To have a full look at our benefits and what it's like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits

Job description

Job responsibilities

Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.

Person Specification

Qualifications

Essential

• English and Maths GCSE.
• Specialist knowledge/ interest acquired through training and extended courses related to healthcare

Desirable

• Can demonstrate knowledge of health inequalities and health disparities. Understanding of health and social care processes and current issues facing the NHS
• Knowledge of homelessness, substance misuse and mental health.
• An understanding of the local borough population. oKnowledge on how to access social support in the client's local area and how to access support.

Experience

Essential

• Excellent IT skills and positive attitude towards learning and using your own initiative for problem solving.

Desirable

• Having had worked within health or social care institutions in the UK

Skills

Essential

• oProven record of excellent written and verbal communication and
• ointerpersonal skills.
• oGood organisational and time management skills.
• oAble to prioritise and manage own workload and show initiative to complete tasks independently and with multi-disciplinary teams.
• oExcellent motivational and influencing skills.
• oProficient in Microsoft applications and familiar with IT systems.
• oStrong analytical and judgement skills. Able to interpret information and present results in a clear and concise manner.
• oHigh level of self-motivation, drive for performance and improvement, and flexibility in approach.
• oExperience of administrative duties.
• oAble to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
• oWorked in a multi-disciplinary setting where influence and negotiation are required.
• oKnowledge/familiarity with medical terminology.
• oWorked in a busy and demanding environment whilst delivering in a timely manner.
• oPrevious experience of working in a clinical healthcare setting.
• oExperience of working with patients with mental health and/or addictions.
• oExperience in use of databases.
• oAbility to establish credibility and develop and maintain effective working relationships with both clients and the wider team.
• oExcellent inter-personal, communication, negotiation and influencing skills.
• Strong sense of commitment to openness, honesty and integrity in undertaking the role.

Key Attributes

Essential

• Professional attitude and assertive approach.
• Conscientious, hardworking and self- motivated to work with minimal supervision.
• Able to meet deadlines and work under pressure.
• Creative and tenacious in finding solutions to difficult problems.
• Demonstrate ability to work with information, clinicians, social workers and managers.
• Willingness to undergo further training or development.
• Requires a flexible approach, and a highly motivated post holder.

Employer details

Employer name

Central London Community Health Trust

Address

Parsons Green Health Centre

London

SW6 4UL

Any attachments will be accessible after you click to apply.

824-INNER-6516714