Ears Nose and Throat Administration Manager - Band 5

An exciting opportunity has arisen for an experienced, highly motivated individual to join the ENT Management Team, you will cover Leicester Royal Infirmary site and support the expansion plan for the EMPCC at Leicester General Hospital site.

You will have experience in managing outpatient/inpatient activity along with extensive knowledge of RTT pathways's in a large complex service. First line management experience with the ability to prioritise and organise yourself and others for the achievement of targets and outcomes whilst working to tight deadlines and under pressure will be part of this role. You will work as part of a busy, positive and energetic team and will play an important role in ensuring that our patients receive the best possible care.

Ideally you will have experience of using the hospital systems including HISS, Patient Centre, ORMIS, Nerve centre, ICE and DIT3.

This successful applicant will work alongside the Service Manager / General Manager in providing leadership, direction and support to administrative staff, whilst developing effective working relationships, efficient practices and a motivated workforce.

They would also support the Service Manager / General Manager in the management of waiting lists, in compliance with local, regional and national targets, policies and initiatives.

Main duties of the job

Key Result Area

1. Management of the administration teams.

2. Close supervision and monitoring of the waiting list to ensure that under service development and improvement quality standards are met. Coordinate admin team workloads to ensure that both the 18 week RTT target is met on a monthly basis. This will involve ensuring delivery to agreed standards and maximising productivity of staff equally within the service.

3. Budget management for administration team.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Job description

Job responsibilities

Managerial Leadership and Staff Development

Plan, assign and review the work and performance of staff, through an acceptable appraisal progress, dealing with issues of under performance as required to ensure quality services are being provided.

Instruct and advise staff on changes in policies, procedures and working standards at local and Trust level and contribute to changes in policy and procedures relating to own work area.

Undertake appraisals and sickness reviews in line with the Trust policy and action taken for staff.

Assist in the recruitment and selection of staff.

Oversee and maintain records of the attendance of staff at mandatory training sessions, e.g. Fire Training, Moving and Handling and Induction.

Provide thorough induction and training to staff, both one off and ongoing.

Support CMG management in the investigation and resolution of verbal and written complaints.

Person Specification

Training & Qualifications

Essential

• oTraining and relevant experience to GCSE level or equivalent
• NVQ level 3 or equivalent knowledge and experience

Desirable

• Management qualification or equivalent experience

Experience

Essential

• oMinimum of 2 years' experience of working within the NHS at junior management level
• oMinimum of 3 years administration experience
• oDirect line management of non-clinical staff

Desirable

• oEvidence of managing complex change in a healthcare environment

Communication and relationship skills

Essential

• oAbility to motivate and enthuse others

Desirable

• oExposure to dealing with complaints

Analytical and Judgement skills

Essential

• oAbility to read, interpret and implement complex policies relating to developments within the NHS at local / national level
• oAbility to prioritise conflicting demands on resources to deliver challenging targets and meet deadlines

Physical Skills

Essential

• oRequires cross site meetings and management of teams

Planning and organisation skills

Essential

• oPlanning and Organisation skills with the ability to prioritise schedules and workloads

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

Leicester Royal Infirmary

Leicester

LE1 5WW

Any attachments will be accessible after you click to apply.

358-6579319-MSK