To develop and deliver SystmOne units and support for the trust SystmOne application at The James Cook University Hospital, Friarage Hospital and peripheral sites and trust locations.

To maintain all SystmOne units and templates in a state where the business processes of the Trust can be guaranteed. Ensure that planned and unplanned interruptions to these services and systems are dealt with efficiently and satisfactorily.

To provide specialist support and advice on system specification, configuration and requirements.

Main duties of the job

To assist all colleagues in the ICT function with application support for all systems housed in the Trust computer rooms and cloud based. These systems include but not limited to SystmOne, CaMIS, E-CaMIS, Web Ice, APEX, Choose and Book, e-prescribing, Smartcards, e-discharge and Symphony.

Plan, schedule and take responsibility for delivering work to the highest standards, to deadline and customer requirements in order to deliver tasks within the project plan to timescale, escalating where appropriate.

Take responsibility for own professional development and proactively seek best practice in field.

Respond to new requests from Collaboratives by accessing clinical systems and database configuration and advising on queries.

The post holder must hold a current driving licence and be prepared to travel between sites regularly.

Investigate problems/issues/bugs reported against all supported applications within the ICT function. Where possible provide a solution or contact relevant suppliers to assist in fault resolution.

About us

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our leaders in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions

Your Leadership Impact

Leading your Team to Success

Leading Into the Future

Service Improvement for Beginners

Developing your Service Improvement Skills

Lean Practitioner

The leadership and improvement programme aims to:

Explore leadership within the NHS

Promote Trust values and behaviours

Develop your leadership effectiveness and skills

Equip staff with the necessary knowledge and skills to lead and complete service improvements within the scope of your role.

After you complete these six and a half days of training you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house and externally provided courses and bitesize programmes through our Leadership and Improvement Team.

Job description

Job responsibilities

Details of the full job description and person specification are available to view when you click to apply for the vacancy and click on the about this job link and the documents will be attached at the bottom of the screen.

Person Specification

Qualifications

Essential

• Educated to degree level in a suitable or appropriate professional qualification or substantial working experience in a related ICT technical environment
• Prince2 Practitioner (or equivalent project management methodology).

Desirable

• City & Guilds Teaching certificate 7306 and / or 7307.

Knowledge

Essential

• Substantial experience of managing IT systems and applications in a large user based working environment.
• Substantial experience of using specialist electronic IT healthcare systems.
• Excellent IT knowledge of various IT systems, software and applications including, Windows, Microsoft outlook, Office 365 and all Microsoft packages.

Experience

Essential

• The ability to produce concise, complex, sensitive and technical reports, documentation, policies and procedures.

Desirable

• Awareness of National Health Service Data standards and statutory information requirements.

Employer details

Employer name

South Tees Hospitals NHS Foundation Trust

Address

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Any attachments will be accessible after you click to apply.

328-CP-6577224