The Nursing and Quality Directorate delivers support across the organisation for Nursing, Nurse Education, Incident Management, Audit, Complaints Management, Governance and areas of Risk Management.

The Datix team is responsible for successfully implementing all modules of Datix Cloud IQ to replace DatixWeb and ensure compliance with nationally mandated changes to our external data submission process.

The Datix team maintain the DatixWeb and Datix Rich Client (archive) system throughout the period of implementation and for a period following the rollout, when both systems will be used in parallel.

The role involves staying abreast of developments impacting the system by monitoring the latest guidance from NHS England, the CQC and the Department of Health and Social Care and the CQC.

Main duties of the job

Typical work streams include creating, implementing and rolling out Trust-wide training programmes updating standard operating procedures and documentation to reflect new processes coordinating, facilitating, documenting and taking forward actions relating to user acceptance sessions following changes developing training organising team resources and intranet pages to deadlines and liaising with stakeholders to enable proper engagement with the Datix system.

About us

The Nursing and Quality Directorate delivers support across the organisation for Nursing, Nurse Education, Incident Management, Audit, Complaints Management, Governance and areas of Risk Management.

The Complaints and Datix teamsupport the improvement of Trust services, facilitating and monitoring progress to ensure delivery, value for money, effective and sustainable improvements for patients and staff.

Job description

Job responsibilities

Key Responsibilities:

a) To work in collaboration with key stakeholders, to develop approaches for monitoring the implementation of service improvements.

b) To plan and implement a systematic roll out of service improvement initiatives linked to improving quality, productivity, and efficiency within agreed timescales.

c) To effectively communicate the benefits of the Trusts improvement approach.

d) To provide regular updates, progress reports and risk reports.

e) To manage the Datix Team Administrator and Datix Team Assistant.

f) To provide system support, identifying moderately complex system issues and implementing suitable fixes, ensuring continuity of service.

g) Supporting culture change to facilitate positive and open reporting / learning behaviours across the Trust

h) Ad hoc audits and data reporting to facilitate improvements in system use and stakeholder experience

i) Creating, and providing training about, queries, reports and dashboards for users to pull their own data reports from Datix

j) Creating user guides and training literature, updating as required.

k) To complete KO41 returns

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent level combination of diploma level education, further short courses / training and relevant experience
• Evidence of continued professional development

Desirable

• Training / Patient Safety / Risk Management qualification or evidence of experience of an understanding of patient safety / risk,
• Datix Certified Practitioner (DCP course)

Experience

Essential

• Demonstrable experience or advanced knowledge of working with an NHS Risk Management System and databases at Superuser and above level
• Data handling experience, including statistical and data analysis skills (including the production of charts/tables)
• Experience of recruitment and selection, managing, supporting and developing staff, including regular line management duties e.g. appraisals and performance management.
• Experience of organising and facilitating large, corporate meetings and events
• Good report writing, training and presentation skills
• Experience of managing change and supporting organisation-wide projects in an NHS environment
• Experience of working collaboratively with clinicians and service managers

Desirable

• Experience of Datix management - including DatixWeb, Datix Cloud IQ and Datix Rich Client.
• Experience of leading service improvement projects in an NHS mental health environment
• Knowledge and experience of different project management processes

Knowledge / Skills

Essential

• Strong IT Skills including Microsoft Word, Excel, Outlook and PowerPoint inc management of email and electronic diaries
• Able to prioritise workload to deliver on core tasks, with strong time management
• Ability to interpret requests from others to provide accurate information and advice
• Able to communicate effectively-verbally and in writing
• Ability to manage team members to deliver demanding schedules of work
• Able to problem solve using tact, change management and process design skills
• Able to convey complex information and ideas clearly, particularly where results are achieved through others
• Skilled in formulating new solutions and then managing the solutions through to completion and implementation

Desirable

• Knowledge of healthcare risk management
• Knowledge of KO41s & management of Incidents, Complaints, Claims, Inquests, PALS and Risk Registers and their management processes
• Awareness and knowledge of LFPSE and NRLS
• Awareness and knowledge of PSIRF

Additional Requirements

Essential

• Excellent attention to detail
• Ability to assist others to overcome obstacles to change
• Emotional Effort: Able to deal ongoing engagement with distressing information recorded on the system across all modules - Inquests/Claims, Complaints
• Must be prepared to travel between hospital sites in a timely manner, or start the working day at different hospital sites
• Understanding of key issues affecting service provision in NHS and Social Services

Desirable

• Understanding of mental health service provision

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

Bethlem Royal Hospital

Monks Orchard Road

Beckenham

BR3 3BX

Any attachments will be accessible after you click to apply.

334-NCL-6579497-TA